Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery unprofessional agents. They do not care about people's properties. They have left my property unlocked twice and both times they tried to deny it and never seen an apology from them.
Anca · 26 October 2015
Agent replied · 23 October 2024
Dear Anca, It is with regret that these two instances had occurred and has given you reason to post a negative review of the Brighton Sales branch (albeit this has been posted on the Lettings branches’ Google page). As discussed previously, I would like to reiterate my apologies and ask that you contact our Customer Care department to notify them of your dissatisfaction, our Customer Care team will then conduct a full investigation as per our procedures. CustomerCare@hamptons-int.com
★★★★★ 5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
Bob · 7 November 2022
★★★★★ 1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Wenying · 5 June 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
James · 18 August 2023
★★★★★ 5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
Natarin · 3 November 2022
★★★★★ 5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
Snake · 4 August 2022
★★★★★ 4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
Alexander · 3 January 2023
★★★★★ 5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
Ciara · 1 May 2024
★★★★★ 5/5
GoogleLovely friendly staff and very fast moving process. We had a few issues to address at the flat and Hamptons were very efficient in helping! Definitely recommend
Abi · 25 October 2019
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are thrilled to hear you received a 5* service despite facing a few issues. We take great pride in our people and look forward to sharing your review with the team. Thanks again!
★★★★★ 5/5
GoogleI had excellent dealings with this Estate Agents, who I recently rented a property through.
The process was very smooth with Anya being very professional and efficient.
Jonny · 25 October 2019
Agent replied · 23 October 2024
Thank you for leaving us a review Jon, it is fantastic for us to hear you had such a positive experience with Anya and the team in Brighton, and in particular that the process was seamless. Feedback of this nature is very important to us and we look forward to sharing your review with the team. Thank you again.
★★★★★ 5/5
TrustpilotSalisbury flat rental
I'm currently renting my flat with Hamptons. Everyone I deal with is very professional and great to deal with. Would recommend highly.
Alex · 16 May 2024
★★★★★ 5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
Aslan · 10 October 2024
★★★★★ 4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
Marco · 9 July 2021
★★★★★ 1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Martin · 9 June 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
Simon · 22 March 2024
★★★★★ 5/5
GoogleHayley and the Hamptons team were outstanding in every way. We are very lucky to be able to be looked after by this very talented team.
Colin · 25 October 2019
Agent replied · 23 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to read you received a 5* service from the team in Hove. Thank you again!
★★★★★ 5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
Carlos · 23 June 2021
★★★★★ 5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
Richard · 27 June 2023
★★★★★ 5/5
TrustpilotVery solid experience
Very solid experience, with Hamptons in Marlborough, renting a property from an international location. Good communication, professional and knowledgable.
Sally · 17 June 2024
★★★★★ 5/5
TrustpilotHamptons are Great!
Hamptons have been amazing property managers over the 15 years that we have been living in our property. They are always responsive, helpful and get things resolved in a timely fashion. We have been very happy with the service. I recommend them to any property owner!
Leila · 18 May 2022
★★★★★ 3/5
TrustpilotImproving
We use Hamptons as agent for a rental property we own and after initial problems - we have become happier with their service
James · 10 August 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience. We have passed your feedback onto the relevant member of staff who will look into your feedback. Should you be contacted for further details we would very much appreciate your feedback and assistance. Thank you again.
★★★★★ 5/5
TrustpilotDavid Whiting a professional
David Whiting has always been efficient, respctful, and straightforward to deal with. Issues are dealt with in a professional manner.
Stephanie · 23 May 2024
★★★★★ 4/5
TrustpilotI had Judy Palethorpe dealing both…
I had Judy Palethorpe dealing both sides of fence as tenant and landlord looking after me as property manager.I had a very good working relationship with her, she was helpful and always very pleasant. i am sad she has moved departments.
Anne · 24 November 2022
★★★★★ 5/5
TrustpilotExcellent
I have found the people working at Hamptons to be just lovely - always helpful, knowledgeable, efficient, friendly and reassuring. Melanie Hudson (Property Manager) has been exceptional throughout my tenancy, any issues have been dealt with promptly and with strictly Covid safe practices. I would highly recommend this agency, many thanks.
Kim · 2 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
