5/5
TrustpilotLucy has been very helpful throughout
Lucy has been very helpful throughout, very lovely and friendly too. Thank you :)
Trusted Agent profile · Brighton and Hove
Hamptons Brighton & Hove Sales reviews in Brighton and Hove
★★★★★
1,659 reviews across 2 platforms
54 Church Road, Hove, BN3 2FN, Brighton and Hove, BN3 2FN
Part of Hamptons, see every office.
Hamptons's office in Brighton and Hove, at 54 Church Road, is rated 4.3 out of 5 across 1,659 reviews on two platforms, including 235 Google reviews rated 4.8.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Brighton & Hove Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
Awards
Industry awards
Hamptons Brighton and Hove won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 2018 to 2018
2018 1 Gold and 2 Best in County ESTAS 2018 winners
- GoldESTAS 2018: Lettings (Tenants), South East (Surrey & Sussex)
- Best in CountyESTAS 2018: East Sussex, Lettings (Landlords)
- Best in CountyESTAS 2018: East Sussex, Lettings (Tenants)
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe rented an apartment with Hamptons and everything was great. We dealt with Paul Hawes and he was professional, friendly, and available and went beyond the call. Would definitely work with Paul again.
5/5
TrustpilotTerrible House - Great Manager
Hi Julian - just a quick note to say thanks for your support over the last 16 months. You’ve been great at answering my endless emails about the house and dealing with all the issues. It’s such a shame that we didn’t have the best experience with the house but in any event, you’ve been very professional and helpful all the way through.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotIgnore their existing customers for months!
We rent an apartment with Hamptons and now when we have some issues the company is ignoring us! They don't reply to my emails and never call back. So I am stuck with the issue I have and NOBODY replies. I sent emails to several employees, customer service, twitter - no reaction at all! I have no idea what to do now. Totally unprofessional. I think most of the good reviews here are FAKE. Beware.
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
2/5
TrustpilotPoor experience when things go wrong.....
I'm currently renting from Hamptons Marlborough and to date have had a pretty bad experience with their use of suppliers to carry out work, a simple toilet mechanism that was allegedly fixed using glue!!! And I am now in the 8th week of being without an oven, apparently because I gave too much notice as to when the oven could be fitted out is now out of stock. Seems like they do everything they can to penny pinch on repairs to maximise their profit
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
5/5
TrustpilotPatryk
Patryk, the new property manager from Hamptons Windsor does an amazing job. I've had recently few problems in my flat and everything has been sorted in few days. I was very impressed. I hope he stays with Hamptons for a long time.
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotI am reviewing for the Brighton/Hove …
I am reviewing for the Brighton/Hove Branch and only as a prospective tenant. I am currently looking for an apartment and have been in touch with at least 15 different agents. The majority of them have been truly awful, no call back, rude etc. However, having called Hayley (spoken to another lady Friday afternoon but didn't get her name), I was pleased that a rental company in Brighton are doing their job right, in fact more than right. They were courteous and above all, asked the questions they needed to to ensure they get my business. As a person that has often rented property through agents and will do so again, I have been dismayed that upon phoning most agents get 'the property is let, goodbye ' without even asking if there is anything else they may have that will interest me???Not with these guys, they currently don't have what I'm looking for but hope they do soon as I would rather go with them than any other I have contacted recently.
5/5
GoogleHaving decided to move to Brighton last year from Cambridge we had a couple of false starts with other agents however once we made contact with Paul Hawes at Hamptons in Brighton it was clear from the outset that he was working for us in a totally professional manner to secure the type of rental property we were looking for. From start to finish it was a pleasure dealing with Paul and his colleagues and the whole process took less than 4 weeks to complete. Even after our move Paul stayed in contact to ensure everything was to our satisfaction. We highly recommend Hamptons.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Agent replied · 22 October 2024
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Hamptons Brighton & Hove Sales
Has Hamptons Brighton & Hove Sales won any awards?
Yes. Hamptons Brighton & Hove Sales won Gold for Lettings (Tenants) in South East (Surrey & Sussex), Best in County (East Sussex) and Best in County (East Sussex) at the ESTAS 2018 awards, its most recent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Hamptons Brighton & Hove Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
