Trusted Agent profile · Brighton and Hove
★★★★★
1,661 reviews across 2 platforms
54 Church Road, Hove, BN3 2FN, Brighton and Hove, BN3 2FN
Part of Hamptons, see every office.
Hamptons's office in Brighton and Hove, at 54 Church Road, is rated 4.3 out of 5 across 1,661 reviews on two platforms, including 235 Google reviews rated 4.8.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
4/5
TrustpilotPatryk Lehmann - Property Manager
Patryk took over from a very lack lustre property Manager at the beginning of the year and so far so good. Very attentive, well organised and willing to go that extra mile to appease.A few issues that he will address on my behalf so let's wait and see how that works out but very confident in his ability 👍.
4/5
TrustpilotExceptional service
As a landlord of two let properties managed by Hamptons Maidenhead,we've been impressed. The team is unfailing courteous in dealings with ourselves, tenants and with tradesmen for maintenance & repairs. Their email and telephone communications invariably are timely and clear.Our primary dealings have been with Camilla Askew, Judy Palethorpe and Sarah Kinsella, but all of the team deserve plaudits.
Thank you for your review, feedback of this nature is very important to us and we look forward to sharing it with the team. Thank you again.
1/5
TrustpilotKingston branch - Extremely poor form
Extremely disappointed by the service. After a recommendation from a friend, we had regular contact with Malte Lau. Unfortunately his own interests came before that of his customers. It’s a real shame as Hamptons had such a positive reputation and now I will be telling friends and anyone who will listen to avoid them due to the actions of one employee.
Thank you for leaving us a review. Whilst we have no record of you on our system, we understand you may be posting on behalf of a customer we recently worked with. We have looked into his experience as a whole and whilst we do understand how unfortunate it is when a seller moves to a higher offer, it is ultimately their decision. We appreciate how disappointing this must have been for you but we cannot see an instance where Malte Lau has not offered a high level of customer care and followed procedures. Please rest assured we take customer service very seriously and despite this set back know the team are more than happy to help continue in assisting you with your search. Thank you again for providing us with your feedback, whilst you may not opt to use our services again, we do wish you the very best of luck with any future purchase.
5/5
TrustpilotBecky Curtis and team dealt with a…
Becky Curtis and team dealt with a tricky sale professionally and with commitment.The famiky are delighted to have concluded a difficult probate sale
5/5
TrustpilotGreat service provided by Renae
Great service provided by Renae, she was professional and worked with us while finding a rental property. She found us the perfect barn that ticked all of our boxes. She was permanently on call to advise us and very friendly throughout. As a tenant or landlord you would be thoroughly impressed by the service provided.
Thank you for your feedback about Renae, we are delighted to hear you have had such a positive experience and we look forward to making her aware of your review.
5/5
TrustpilotBest experience for a first time buyer with Honey Starling
Honey Starling from the Hamptons Teddington branch helped us achieving the completion of our first house and everything went pretty smoothly since the first visit till completion.She’s been very helpful in explaining all the process and making things happen at a pace which ultimately made us move 2 months prior to the initial agreed date. I would like to thank her as well as the team from Hampton who supported me in every aspect of the buying process.
5/5
TrustpilotWhat a guy!
I just have to say, Ever since we’ve had Max Barnes as our property manager, he has done an incredible job on being quick and taking action when it comes to having minor issues with our rented property. It reassures you that the issue will be resolved pronto in the future. He also gives us a routine phone call to make sure everything is up to date/if we aren’t happy with anything at present. All round lovely guy, who is approachable and easy to communicate with. Give this guy some recognition. Dedicated to the job and always going that extra mile!
5/5
GoogleHamptons Lettings, Hove. We received fantastic service from Victoria Winterson, she was able to handle negotiations and iron out any issues to ensure that the whole process stayed on track. Throughout the process Victoria was friendly and professional. We would certainly recommend Victoria and Hamptons in the future.
5/5
TrustpilotJust sold a property through Hamptons…
Just sold a property through Hamptons Richmond and would like to thank the whole team especially Jon for their patience, guidance and professionalism
5/5
TrustpilotExcellent Property Manager
Mya Miller has been an excellent property manager and a pleasure to deal with. She always responds to any emails in a timely fashion and is very helpful
5/5
TrustpilotApril Keane, thank you!
April Keane has been so great at helping me resolve a heating issue and went through two different contractors to get the issue sorted ASAP. she is brilliant!
5/5
GoogleProfessional, Knowledgeable and competent. Always willing to go the extra mile. Would recommend Martina always.
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
TrustpilotProperty Manager
I am very pleased with the service provided by my current property manager, Patryk L. @ Hamptons Windsor. He has been incredibly patient and helpful in resolving the issues that have arisen in the flat. I am grateful for his dedication and prompt response to any concerns, which have made my experience much more comfortable.
5/5
TrustpilotWe had some electrical problems moving…
We had some electrical problems moving into a new property and ground floor electricity had to be rewired. It is quite a big job that took some time and left holes in our ceiling. We are expecting an arrival of a child in a week and are very grateful to Lucy Desborough for quickly finding a contractor and arranging cosmetic work to be done before Platinum Jubilee weekend. She made this stressful process much easier and we are happy to be able to enjoy our new home.
5/5
GoogleBought my house here through Martina. All went well. Would recommend.
Thank you for leaving us a review Ian. We are delighted to hear you would recommend our services and look forward to sharing your feedback with Martina and the team. Thank you again.
5/5
TrustpilotThey made the whole process easy
They made the whole process easy. Max, the property manager is always responsive, and helpful and gets things done.
5/5
TrustpilotGerrards Cross Lettings Office
Can I also say that I'm finding that the agents from Hamptons offices are some of the most pro-active agents I've come across in keeping in touch with their clients. Most agents I speak to who are given the same brief as I have given you tend to forget about you after a week so it's great that you don't.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear you have had such a positive experience with our Gerrards Cross team. It is especially wonderful to hear the team have been proactive and kept you up to date throughout. We look forward to sharing your feedback with the team in Gerrards Cross, thank you again.
5/5
TrustpilotExcellent Service
Ms Elle Seaby is an excellent property manager. She is efficient, helpful and is ever ready to assist me in solving issues arising from my property. Thank you.
4/5
GoogleWe had a great experience at Hamptons. Paul was friendly and very quick to respond throughout the process despite a rushed property search the day before New Years Eve. By the 2nd of January the let had been agreed and all we had to do was start packing.
5/5
TrustpilotExcellent customer service by Rebecca
Rebecca has been brilliant in overseeing the property that we rent. She is always polite, friendly and professional and efficient in getting things sorted out for us. I highly recommend Hamptons and rate Rebecca highly.
1/5
TrustpilotNo news about our deposit
We've been out of the property for 15 days, still no news from Greene & Co, now Hamptons, when our deposit is going to be transfered in. The landlord claims he's been chasing them as well to find out!I don't even understand whey they are holding our deposit when they didn't even manage the property. This should be illegal.
Thank you for leaving us a review. Customer service is very important to us, so we are naturally disappointed to received your feedback. We appreciate your frustrations but rest assured Hamptons International hold your deposit on behalf of the landlord to ensure it is correctly protected. Please do contact customercare@hamptons-int.com for further support.
5/5
TrustpilotSo very grateful to all of Melanie’s…
So very grateful to all of Melanie’s help through such a tricky time. Melanie took over looking after us for a short period but made such an impact and difference to our situation and we are truly grateful. Hamptons show a great deal of care to their customers on the whole and definitely sets them apart from others.
We are delighted to hear Melanie supported you through such a difficult time and we look forward to sharing your kind feedback with her. Thank you.
5/5
TrustpilotWe love having Megan Sillett as our…
We love having Megan Sillett as our property manager. She is always super helpful and quick to respond and nothing is ever too much to ask.Highly recommend Hamptons and Megan. We will definitely be coming to you guys next time we are looking to rent out our property or move home ourselves.
5/5
TrustpilotA speedy response!!
Elle Seaby at Hampton's is an absolute superstar for acting with five-star speed and efficiency in getting a plumbing emergency sorted for me today. Unable to make calls from my mobile, the entire débâcle had to be dealt with via email which Elle responded to in a calm and timely manner and within the hour, a plumber showed up and by the time I arrived home from work, everything was back in working order again. Phew! Both myself and my landlord are very happy with the results and I am extremely grateful to Elle and to Hamptons for their pleasant and professional handling of the situation. Highly recommend.
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Hamptons Brighton and Hove won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 20182018 1 Gold and 2 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Hamptons Brighton & Hove Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton and Hove.
Yes. Hamptons Brighton & Hove Sales won Gold for Lettings (Tenants) in South East (Surrey & Sussex) and Best in County (East Sussex) at the ESTAS 2018 awards, and 1 other industry award since 2018.
