Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThough Hamptons performed an excellent job during my moving in process, unfortunately they did not meet expectations when it came to renewing the rental contract. Though the owner and I drove the whole process (comms, agreement, etc), Hamptons were asked multiple times (for over a month) to simply go ahead and proceed with the renewal and they failed to do that and failed to communicate effectively to highlight when they will perform such task and highlight any reasons why they're fallen very short of the simple standards they set. I gave them credit when they deserved it, I hope they take this feedback constructively and they improve where things went wrong (e.g. process, extra training to certain staff members, improve comms, etc)
** updated after reading response **
Thank you for your prompt response. Your response surprises me. I checked all comms and here are the facts:
- despite your statement that you don't act as the owner's agent you emailed me notifying me of end of tenancy
- your most recent comms (after I chased multiple times) said " I have passed it to my colleague in renewals so they should be in touch soon."
That should have, instead, articulated what you mentioned below instead of deceiving and confusing me.
I suggest you train your staff appropriately or equip them with correct processes and messages to have absolute clarity and consistency in comms.
I also suggest that you check the facts first before you respond inaccurately to a review. Please state all the facts, no one is perfect and you'll only improve once you identify and accept your shortcomings. I hope you take this feedback constructively.
Thank you
M · 25 October 2018
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are naturally disappointed to receive your review, especially as you had previously left us a positive 5* review. We have looked into your feedback and are left slightly bemused as your landlord employed Hamptons on a Let Only basis which does not automatically include renewing tenancies. However as you have made it clear your Landlord would like this assistance, our renewals team have today contacted your Landlord to offer the additional service and I’m sure will be in contact with you soon. Thank you again for leaving us a review.
★★★★★ 5/5
GoogleI would like to give a 5 star review specifically for Venice Alaran. She has repeatedly been proactive, informative, prepared to recommend a course of action and done it all with good grace and humour. We have had a couple of trying periods and she has gone above and beyond to get things sorted. I trust her implicitly. And while I am at it, I would like to call out Jimmy Raizada and George Ioannou on the sales side for sorting out problems and being professional and easy to deal with. George, in particular, has been very quick to jump on problems when I have alerted him to shortcomings in delivery and service.
Christian · 25 October 2018
Agent replied · 23 October 2024
Thank you for leaving us a review, however I believe this review is in relation to our Islington office, not Hove. If you do have time I am sure they would really appreciate if you copied this onto their Google page. In the meantime I will let the Islington team know they have a received a fantastic review from you. Thank you again!
★★★★★ 5/5
Google- Considerate, patient, accommodating, extremely knowledgeable, determined and exemplary are a few of the adjectives I’d choose to describe our Hamptons Letting Agent, Hayley Carter in Brighton. As if moving house isn’t already stressful enough, add to that me misplacing all of my identification and financial documentation. I was a mess, and often wanted to just give up. Hayley patiently calmed me, made sure that I knew all avenues of recovering my information, and assured me(us) everything would be fine.
Thanks to Hamptons International (Hayley in specific), my Husband (Mitchell) and our DOGhter live in a DREAM HOME!
At no point did we ever feel like we were “being sold” something. Thank you.
Cedric & Mitchell Darden-Keiver & Brookland (the DOGhter)
Cedric · 25 October 2018
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review! Customer service is very important to us and we are absolutely delighted to receive such positive feedback about Hayley. We take great pride in our people and can clearly see that on this occasion Hayley went above and beyond to assist you. Thank you again for providing us with your feedback, we hope you, your husband and DOGhter continue to enjoy your dream home!
★★★★★ 5/5
GoogleMy son and I have been clients of Hamptons Lettings for the past nine years as Landlords. They have always delivered a five star service. I cannot recommend the Company highly enough, every single department without fail are efficient and extremely courteous. We bought our property through Hamptons International and we have now sold our property through them, they have seen us through every step of the way and we have always been totally satisfied with the service they have offered.
Karen · 25 October 2018
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to hear you have a received a 5* service for the past nine years. We would like to take this oppurtunity to thank you for being such a loyal customer, we hope the next 9 years are just as positive! Thank you again!
★★★★★ 1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
RC · 1 January 2024
★★★★★ 4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
Rogan · 20 May 2024
★★★★★ 5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
Damaris · 18 October 2023
★★★★★ 5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Melbourne · 29 June 2020
Agent replied · 22 October 2024
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
★★★★★ 5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
Robin · 23 January 2023
★★★★★ 5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
M · 21 December 2020
★★★★★ 5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
Liz · 14 May 2024
★★★★★ 5/5
TrustpilotShardai Whitter-Lewis - great property manager!
Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!
Elina · 5 November 2022
★★★★★ 5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
Faisal · 18 May 2022
★★★★★ 5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
Vivian · 14 March 2024
★★★★★ 5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
Miss · 21 June 2023
★★★★★ 5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
Andrew · 8 August 2024
★★★★★ 5/5
GoogleThe team at Hamptons are friendly, professional, and were consistently helpful throughout the process. They went above and beyond to ensure a smooth and stress-free transition. We would highly recommend Hamptons to anyone looking for a reliable and supportive letting agency.
Liv · 5 August 2025
★★★★★ 5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
Simon · 25 November 2022
★★★★★ 5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
Li · 2 February 2023
★★★★★ 5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
Donna · 30 June 2021
★★★★★ 5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
Stephanie · 14 November 2022
★★★★★ 5/5
GoogleI had excellent service from the staff at Hamptons. I found their assistance very professional. My thanks go to Paul Taggart and the Hove sales team. I would highly recommend them .
Judy · 2 October 2024
Agent replied · 23 October 2024
Thank you for the great feedback Judy. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Brighton and Hove was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
Mike · 27 April 2024
★★★★★ 5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
Sarah · 27 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
