Trusted Agent profile · Brighton and Hove

Cubitt & West Patcham reviews in Brighton and Hove

4.7

★★★★★ Excellent

1,912 reviews across 2 platforms

58 Ladies Mile Road, Brighton, BN1 8QF, Brighton and Hove, BN1 8QF

Part of Cubitt and West, see every office.

Cubitt & West's office in Brighton and Hove, at 58 Ladies Mile Road, is rated 4.7 out of 5 across 1,912 reviews on two platforms, including 135 Google reviews rated 4.9.

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4.9 / 5

135

Reviews on Google

This office

Trustpilot logo

1,777

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.

5/5

Trustpilot

Jasmine at Cubit & West has always been…

Jasmine at Cubit & West has always been most helpful and attentive at all times, would highly recommend.

Nicholas · 16 April 2026

5/5

Trustpilot

Cubitt & West Southsea

Cubitt & West Southsea. Maddison, Claire and the team did a great job in selling our house for us. They were professional and friendly. Can’t praise them highly enough.

Jeremy · 19 April 2021

Agent replied · 29 December 2024

Good afternoon,Thank-you for you kind words about Cubitt & West Southsea and in particular Maddison & Claire; I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director

5/5

Trustpilot

Georgia single handedly restored my faith in Cubbit and West

I had nothing but positive interactions with Georgia Morris. She has consistently gone above and beyond and treated me in a way that no one else has: like a fellow human. I have felt seen, heard and supported. I hope that she is rewarded for her unparalleled (and previously unseen in my experience) commitment to support tenants like myself when they need it most. Because of Georgia I ended my tenancy with an overall positive feeling about Cubitt & West.

Erin · 22 March 2024

5/5

Trustpilot

Excellent customer service

Excellent customer service, prompt and clear communications. Moved into my new house seamlessly, with great support. Special thanks to Ella and Maria for all their help.

Giorgos · 31 October 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Cubitt & West

5/5

Trustpilot

My family moved into the house…

My family moved into the house entirely. The service which was provided by Ella Head is great and professional! We appreciate all her efforts for helping us.

Celia · 26 August 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Cubitt & West

5/5

Trustpilot

Dealing with Cubitt & West has been a…

Dealing with Cubitt & West has been a pleasure from start to finish, the whole experience has been really easy and stress free. A special thank you to Ciaran Street for assisting along the way, a great asset to Cubitt & West in my opinion.

Mikki · 3 May 2023

4/5

Trustpilot

Very helpful and professional

We were assisted by Julie Bramble who was our link between our solicitors and buyers. No question was too much trouble and she always got back to us when she said she would. She made the whole experience which took over six months easier to handle, even if it was just to give reassurance that things were moving along. The whole team were very helpful.

Joanna · 20 December 2022

Agent replied · 29 December 2024

Hello Joanna, Thank you for your kind review - we will pass this on to the team! Best wishes,Cubitt & West

5/5

Trustpilot

Alia is fantastic

Alia is the nicest agent I have had the pleasure of working with. She has helped me get onto the property ladder. Really friendly and helpful. I highly recommend Cubitt & West.

Justin · 18 March 2024

5/5

Trustpilot

From start to finish Cubitt and West…

From start to finish Cubitt and West have been the best estate agents I’ve ever dealt with. Great communication throughout and very honest, transparent and helpful when guiding you through each step. I’d like to thank Chris, Sammy and Linda for their help ensuring we move into our new home. Would definitely recommend.

Beckie · 2 July 2022

5/5

Trustpilot

Amazing work from Abbie, Beth and Sharon

Really easy to put applications through, especially for young people. Don’t ever hesitate to put your details forward if you don’t get chosen for another property because they really go above and beyond to find you your home. Abbie and Beth have been an amazing help, can not fault them at all! Amazing help from Sharon also who helped with the last couple days to pass messages on etc! Enjoy the job, you’ll love it! Thank you so much cubitt and west.

Kai · 14 March 2024

5/5

Trustpilot

The best place to find your next home

It is tough being new to the UK and also searching for a house, but trust me, Paige and Marcus from Cubitt and West made it so easy for my family to find a house and to settle in at ease. They kept me always updated on every step of the process and was patient and friendly throughout the process. The entire process to get a house was clearly explained to me and they had done a wonderful job following up on every aspect. I would surely recommend them to anyone who is searching for a house to rent in the UK also for anyone migrating to the UK, you can surely bet on getting an excellent house by contacting them. Regards Stalin

Stal · 12 March 2024

1/5

Trustpilot

Terrible agency - appalling service

Terrible agency. Very unprofessional and unreliable. I made an appointment to view a property last Saturday. This was confirmed by text and email. However when I called the office when I was 10 mins away, they kept me on hold for 5 mins before telling me there was no appointment and no one could show me the property. If they can’t even get that right why would you trust them to buy or sell your property?

Saleema · 28 May 2024

5/5

Google

Great company: knowledgeable, mature and very professional. I have had the pleasure of liaising with Alice and Barbara, both extremely personable ladies who went out of their way to answer any queries and facilitate viewings.

Sarah · 10 October 2024

Agent replied · 23 October 2024

Hi Sarah, Thank you for your kind review - we will pass this on to the team! We're happy to hear that our team provided you with an excellent service. Best wishes, Cubitt & West

5/5

Trustpilot

An absolute pleasure to deal with

An absolute pleasure to deal with, Dan in the North End office was very helpful and reassuring, the whole process of renting my flat was dealt with very quickly, no messing around and great communication throughout, would highly recommend, thanks very much.

Mr · 1 July 2024

Agent replied · 29 December 2024

Good Afternoon,Thank you for your kind words about our Arundel branch, and Dan in particular. We're delighted to hear that you'd recommend us to others!Many thanks, Cubitt & West Arundel Estate Agents

5/5

Trustpilot

Julie was very helpful during the sale…

Julie was very helpful during the sale process and was proactive with updates. Thanks Julie!

Dinesh · 6 February 2023

Agent replied · 29 December 2024

Good afternoon Dinesh,Thank-you for your kind words about our Sales Progressor, Julie! I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West

1/5

Trustpilot

Shocking management and horrendous tenants

Shocking management of our house that was left in pristine order for the tennants that were supposedly vetted from April 2022 to January 2024. stipulations in our lease were ignored ranging from unauthorsed painting to sneaking in animals and carpets burnt with an iron. Broken pedistals, damaged floors,holes in roof and filthy state left in with mould along with an unkept garden and a damaged climbing frame, broken suitcases left in our shed. Every time i complained or brought things to their attention C&W would just reply with how they couldnt really do much to ensure the tenants upheld the agreements in the lease. They take days to reply to emails and requests to get things fixed and promise so much that they just dont deliver. Considering we have bought and sold through them since 2008 id expect some form of loyalty from them and measures taken to right the situation! They show zero regard for the personal attachment we had to our family home and we entrusted it to them based on the sales pitch they gave. Wont be letting with them again thats for sure.

Carla · 1 March 2024

5/5

Trustpilot

Very happy with this agent

Very happy with this agent. I dealt with Stephanie at the Brighton office, who took the property on and stayed in touch throughout the very brief time it took to put suitable tenants in. The whole process was efficient, professional and quick. Highly recommend this office

Lisa · 2 March 2023

1/5

Google

If I could write a review without a star I would. We were most disappointed with the Patcham office. Make sure you read everything you sign. We were tied into a 5 month sole agency agreement which was impossible to get out of. What a nightmare. On our supposed "open day" we didn't have one single viewing despite being in the middle of the most buoyant market ever. When they did make appointments the supposed viewers either cancelled or didn't show. We had our suspicions that there were no viewings in the first place. When we wrote to them saying we weren't happy with progress and that we were going remove the property, they miraculously produced a purchaser who didn't even have their property on the market. After the initial consultation with the Branch Manager we had to deal with the two assistants. Very poor show.....would definitely not recommend them to anyone

Gail · 26 February 2024

5/5

Trustpilot

A brilliant team at Cubitt and West Southsea.

I've been very impressed with the team at Cubitt and West. Finding a property has been quite fraught with everything moving so fast but Maddison, Emily and Amelia in the Southsea office have been really understanding, helpful, friendly and supportive. Now the sale is going through Julie works as a point of contact between buyer/vendor and conveyancing which is so helpful - she's been great at making things run smoothly.

Kate · 1 April 2022

Agent replied · 29 December 2024

Good afternoon Kate,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Julie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

5/5

Trustpilot

The Fantastic Southsea Sales Team

The team at the Southsea branch were fantastic throughout the sale of my property. We built up a great working relationship during the time, from Maddison Oksuz's enthusiastic and pragmatic approach to getting the property listed and arranging viewings, right through to the ever-helpful Julie Bramble as my Sales Progressor once the sale had been agreed. I would absolutely recommend talking with them if you are considering selling in the area.

Drew · 8 February 2022

Agent replied · 29 December 2024

Good afternoon,Thank-you for your kind words about Maddie & Julie from the Southsea office of Cubitt & West. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director

4/5

Trustpilot

The team have been very helpful in…

The team have been very helpful in getting things done for us in securing a house to rent. With their great interpersonal skills and communication skills,they made things easier for us.Kudos to them

NANA · 15 November 2024

Agent replied · 29 December 2024

Thank you for your kind review. We're delighted to hear that our team's interpersonal and communication skills made securing a rental home easier for you. Your kudos mean a lot to us, and we're here for you every step of the way.Best wishes,Cubitt & West

5/5

Trustpilot

Successful sale

They listened to how we wanted to sell the house, set out the process clearly, kept me informed throughout, and the sale completed in line with the process and timescales that had been explained.

Anglian · 31 October 2024

Agent replied · 29 December 2024

Good afternoon,Thank you for your lovely review. We're thrilled to hear that our team was able to clearly set out the process and keep you informed throughout your house sale. It's fantastic to know that everything was completed in line with the timescales explained. Best wishes, Cubitt & West

5/5

Trustpilot

Excellent Service

I have rented a property through this company and have been delighted to receive such excellent customer service from Becky throughout the entire process. She has gone above and beyond to make my moving process as smooth as possible and I cannot be more thankful. On my key collection day, I had the privilege to meet Marcus who was also absolutely amazing. I am delighted to say I would 100% recommend Cubitt and West!!!

Customer · 4 August 2021

Agent replied · 29 December 2024

Thank you for taking the time to leave a review. Best wishes,Cubitt & West

1/5

Trustpilot

Buyers beware

Buyers beware . 19 Cardinals Drive Nytimber pagham. Property has serious defects to the roof and extension. Cubitt and West openly admitted to putting back on the market and hoped that buyers would not want a survey .

Lynn · 25 August 2024

Agent replied · 29 December 2024

We are sorry that your survey highlighted some issues. The seller commissioned a roof report and the work required was found to be minor therefore they would not agree to the reduction you requested and you felt unable to continue with the purchase. An update to our Essential Property Information Form ensures that potential buyers are aware that a survey has flagged some concerns and that they will need to obtain their own survey.Cubitt & West

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