Trusted Agent profile · Brighton and Hove
★★★★★
1,914 reviews across 2 platforms
58 Ladies Mile Road, Brighton, BN1 8QF, Brighton and Hove, BN1 8QF
Part of Cubitt and West, see every office.
Cubitt & West's office in Brighton and Hove, at 58 Ladies Mile Road, is rated 4.7 out of 5 across 1,914 reviews on two platforms, including 135 Google reviews rated 4.9.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Fiveways team in Brighton were very…
The Fiveways team in Brighton were very efficient, friendly and a pleasure to do business with. A great team led by Ebba who keeps on top of events with a determination to get results.
Thank you for your review. Ebba and her team will be delighted to see your comments.
5/5
TrustpilotMany thanks to Samara and her Team
Many thanks to Samara and her Team, Great help and assistance with the selling of my late Fathers house in Southsea.
Good morning,Thank-you for your kind words about the Southsea office and in particular, Samara. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotExcellent
Hi, Anthony Manning was absolutely brilliant from start to finish, he helped us so much in getting our flat. Very kind and friendly we would definitely recommend them to anyone else.
Hi GaryThank you for your kind review of Anthony from our Reigate branch. We are so happy that he managed to help you secure your flat.Best wishes for the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
1/5
TrustpilotAgent made me wait in rain for 30 mins
Agent made me wait in rain for 30 mins. Been an hour now. I still didn't get the call. When I called, other agent picked up the call. They weren't very helpful either. You guys don't answer call after 4 pm? strange. Thank you.
5/5
TrustpilotJulie Bramble was great
Julie Bramble was great and helped push the sale of our property through. Always available and great support.
Hi Davey,Thank you for leaving a review! It's great to hear how helpful Julie has been with pushing the sale of your property through.Best wishes,Cubitt & West.
5/5
TrustpilotAlia exhibited professionalism
Alia exhibited professionalism, knowledge and understanding of our circumstances as well as the location of the areas we showed interest in. She was honest and frank in her presentations of 4 properties- back-to-back, and gave us more insights to the properties. My wife and I look forward to meeting her during our 2nd viewing of two of the properties recommended. Well done Alia.
Hi,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alia, has been and how professional, knowledgeable, and understanding you've found her to be throughout your process.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent service
Excellent service, very easy to contact.Nicola was always very helpful and quick to respond.
Hi Sarah,Thank you for leaving a review! It's great to hear how excellent you found the service and how helpful our agent, Nicola, has been.Best wishes,Cubitt & West.
5/5
TrustpilotWe chose Cubitt & West because they…came highly recommended
We chose Cubitt & West because they marketed and sold our son’s property at full asking price in double quick time. We have not been disappointed. The agents have been highly professional and helpful and have done a fabulous job in managing viewings and offers and we have a firm buyer within a week of the marketing going live. We haven’t yet found our new home, but C&W have put us in a great position to move swiftly when we find the one..
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotVery helpful
Very helpful, kind people. Beth was a great help throughout the whole process.
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Beth, has been and how helpful and kind you've found the team to be throughout.Best wishes,Cubitt & West.
5/5
TrustpilotBecky couldn't do enough for us
Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!
Good afternoon,Thank-you for your kind words about the Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotMicha was always very polite and very…
Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.
Hi Raymond,Thank you for leaving a review! We're delighted to hear how helpful and polite Micha has been throughout your experience.Best wishes,Cubitt & West.
1/5
TrustpilotDescribing the service of the firm as abysmal is being too kind
The agents did not listen to anything we told them and did not take the time to understand our situation. - The agent responsible for selling our place were changed with such frequency that we had more viewings from the estate agents to see the property than actual viewings from potential buyers. - Initially we were advised to list our property at an excessive amount. We felt the price was too high and raised the concern. We were assured that Cubitt & West knows what they are doing. We had no viewings of the property during this period.- We requested the price drop to a fair price but we were advised to use an even lower amount, we raised concerns and stated the price would give us no room for negotiations but we were assured that they sell properties at close to listed price and received in writing that they will be: "...Selling at full asking price and once we have an offer on the property it will be up to me to ensure I negotiate them up to a price that works for you". This was not even close to being achieved.- Whether the lockdown was in effect or not, the agents did not want to show the property to potential buyers and expected us to, even though we have no sales experience. If we had wanted to show buyers around, we would have chose to sell privately. When we attended viewings to purchase our property the seller's agent (other estate agents) were present every time.- The agents did nothing to get our property sold, approx 97% of the activity came from rightmove.- The agents will straight up lie. Our agents claimed they did the work to find our buyer by speaking to him and that he would not have known about the property if they did not direct him to us. We know the buyer discovered our property by chance when he came to view another property in our building (listed with another agent) and saw our property's for sale sign.- When our property was sold, we had an issue with the surveyor that was sent. He compared our Freehold property with massive communal gardens and space around it to Leasehold properties with little to no space around it. We asked the agent to contact the surveyor and get an explanation. The agent said it wouldn't help to raise the concerns with the surveyor but that they would contact them. Our requests were ignored and no response was received.- The agent wasted our time for 4 months and then put us in a position of having to accept a bad deal or restart the process with another agent.- Be warned not to fall for the recommendation of using their in-house mortgage advisor or conveyancers:- The in-house conveyancers are not necessarily cheaper, we found them to be more expensive than our personal conveyancers and they take about double the time to get anything done. The communication is poor. These conveyancers seem to sit back and relax as they are assured of their jobs.- The internal mortgage advisor could only get me the same deal as my bank and they charge you an additional £500 approx. The workload on you associated with this mortgage advisor is about an extra day or two worth of work in collecting paperwork and calls compared to using your bank.- Based on my experience using Cubit and West, I had less stress, less time wasted and less cost when I sold and bought a property privately.- This Company does not deserve their commission as they do very little to nothing to help you get your property sold.- When I told the branch manager that I was upset about the service, she showed no interest and made no attempt to rectify the issues raised. She stated she does not know where this complaint is coming from even though throughout the process we sent numerous e-mails and phone calls raising our concerns.EDIT: Cubitt & West basically denied any wrong doing in their response to my complaint. It was also revealed to us that when we originally purchased the property from them two years prior they did not hand over all the keys to us. When we moved agents they informed us they still had keys to our property, which we never gave to them in the first place.
Dear JayThank you for leaving your review. We understand your frustrations and are sorry that you have been unhappy with the process of selling your property.Our records indicate that your concerns have been fully investigated by the relevant Operations Director and that a formal response has been provided to you, together with a copy of our complaints procedure should you be dissatisfied with her reply.We would like to thank you again for your feedback which we can assure you has been taken seriously.Kind RegardsCubitt and West
5/5
TrustpilotBecky Darby was excellent throughout…
Becky Darby was excellent throughout the whole process. Always quick to be in contact, offer answers to any queries we had and made the process smooth and easy. Would definitely recommend.
Good morning,Thank-you for your kind review about our Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
GoogleI have put my house for sale with patcham office cubit and west,eloise came to my house at a time that was best for me,she was extremely professional and friendly, she went through all the contract in detail explaining anything I wasn't sure about, they had my house sold in a week, the viewings were all done safely, every time I had a question they were really good explaining to me the answers. Eloise and Alice are the 2 I have dealt with the most and feel like I have made 2 new friends ,I can't wait to move into my new home,if you are thinking of selling your house these are the girls to contact.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
TrustpilotJulie Bramble was a great help
Julie Bramble was a really great help in selling my dads house, I know nothing about selling houses and she was there every step of the way for me, great service thanks!
Hi Hayley,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotCubitt & West Cranleigh
Kerry-Ann and her team were efficient and helpful. Never felt anything was too much trouble and when I had issues with the solicitors dealing with the sale they bent over backwards to assist.
Dear KateMany thanks for taking the time to leave a review for Kerry-Ann and her team in Cranleigh. They were extremely delighted to receive such positive feedback and are very grateful.Kind regards,Becky JenningsOperations Director, Cubitt & West
5/5
TrustpilotI just sold my flat via the Fiveways…
I just sold my flat via the Fiveways branch of Cubitt and West and I have been impressed with how smoothly everything went. Jessica Robb won me over with what I felt to be a realistic valuation and an impressive marketing strategy, but it quickly became clear the whole office works as a team to ensure that from valuation to completion everything runs efficiently. Thanks to their friendly professionalism and great communication, I always felt confident I was in good hands.
Jess and the whole Fiveways team are all focussed on providing the best service they possibly can and I am glad that they gave you confidence in selling your home.
4/5
TrustpilotHome at last
My experience buying my first home was very drawn out due to the chain on the vendors side,due to this any correspondence from the conveyancer was very sporadic,obviously because of the pandemic and people trying to take advantage of the stamp duty holiday this really put a lot strain on the industry,from my side dealing with Cubitt and West though was very positive,everyone i dealt with or spoke to we’re very polite and accommodating,Karen the sales progressor was very nice and kept me informed as best as she could during the whole procedure,I finally met this lady and had a little chat about it all on the day I received my keys,the cloud definitely had a silver lining.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotA huge thank you to the Southsea branch…
A huge thank you to the Southsea branch for all their help with the sale of my flat. Maddison and her team were professional, helpful and took all the pain out of an emotional conveyance
Good morning,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddison. I will be sure to pass your comments along and I wish you all the best for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotWe would highly recommend Cubitt and…
We would highly recommend Cubitt and West’s Pulborough branch. From the very beginning Martin, the branch manager, and Kirsty, the sales manager, were both professional, knowledgeable, responsive and enthusiastic about selling our house. They were very proactive in marketing our property and always gave us feedback after a viewing. When our first chain collapsed they were positive and straight back on it and we had another offer within three days! When we got to the stage where exchange was imminent Martin liaised with all parties in the chain to ensure we did actually exchange which we did this week! We are so grateful to both Kirsty and Martin for all they did for us. Anyone who wants to sell a house in the local area should definitely use them!
I am very pleased to see that Martin and Kirsty were able to guide you through this difficult time, moving house is hard enough without the extra stresses added caused by chains collapsing so a proactive agent is a must in these circumstances.
1/5
TrustpilotIf I could write a review without a…
If I could write a review without a star I would. We were most disappointed with the Patcham office. Make sure you read everything you sign. We were tied into a 5 month sole agency agreement which was impossible to get out of. What a nightmare. On our supposed "open day" we didn't have one single viewing despite being in the middle of the most buoyant market ever. When they did make appointments the supposed viewers either cancelled or didn't show. We had our suspicions that there were no viewings in the first place.When we wrote to them saying we weren't happy with progress and that we were going remove the property, they miraculously produced a purchaser who didn't even have their property on the market.After the initial consultation with the Branch Manager we had to deal with the two assistants. Very poor show.....would definitely not recommend them to anyone
Dear SMortaThank you for taking the time to leave us your review. Cubitt & West place the highest importance on customer satisfaction, accordingly we are very disappointed to read your feedback. Whilst Cubitt & West were marketing your property it appears to have received a good level of activity and interest and an offer for the full asking price was submitted and accepted. It is regrettable that this sale did not successfully conclude and you are no longer happy with the terms of our contract as they are clearly stated on the agreement and were discussed at length at the time of you signing. 20 weeks is a standard duration common in most estate agency contracts and the agreement included a 14-day cooling off period, had you been unhappy with anything contained therein, this could have been exercised. Should you wish to discuss your comments in further detail then please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Kind regardsCubitt & West
4/5
Trustpilotfantastic service
fantastic service, really friendly, and really personable. Provided updates all the way through, thank you to Lauren for helping us through to getting our home, as well as Natasha and everyone else AT banstead branch.
Dear MichuThank you for leaving a positive review of our Banstead office. I am glad that you found Lauren and Nastasha friendly and helpful and that they kept you updated throughout the sale. Wishing you all the best in your new home. Kind regardsBecky JenningsOperations DirectorCubitt & West
5/5
TrustpilotEasy and quick processing
Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! 👍🏻
5/5
GoogleHaving purchased a property through Cubitt & West Saltdean branch I can only say that I was very pleased with the professionalism and care that Jess and her team showed throughout the whole process. I highly recommend their service.
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West
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