Peter Morgan reviews

★★★★★ 1/5

Trustpilot

They don't deserve even a single star

They don't deserve even a single star, the level of their incompetence is off the scale. Its not only their incompetence its their total refusal to reply to requests from their customers. We are pensioners, pushing 80, and had the misfortune of renting a property through them. A few months after we left and returned the key, my bank statement showed they were still taking the rent, of £800 a month, money we could ill afford to lose. This is a criminal offence as per the 1976 Theft Act. They eventually coughed up all but £400 which they still owe us. They should not be allowed to continue in business but be struck off for malpractice.

Ailsa · 8 July 2026

★★★★★ 5/5

Google

From the beginning when David came to value the property with a viewing and and an offer accepted within a week to the completion of the sale, Caroline, Michelle and the team in Bridgend were really helpful, nothing was too much trouble. I would highly recommend when selling your property.

Christine · 5 April 2025

★★★★★ 5/5

Google

Absolutely brilliant from the first meeting to the very end. Listing was done an extremely high quality and really thought through to provide all the necessary information with high quality photos and videos. The viewings went very smoothly and all comments and relevant information was passed to us in a timely manner. Once a sale was agreed all the staff members really showed their class with a difficult buyer making strange decisions which caused delays. All issues were dealt with immediately and I was given any information needed as soon as it was available. I can't emphasize enough how brilliant all the staff were throughout the whole process. I would recommend them to anyone without hesitation.

Joseph · 25 August 2023

★★★★★ 5/5

Google

Ben Todd was exceptional in getting a property secured. He kept us updated continuously even outside of normal office hours including an out of hours viewing! We felt very much looked after with Ben on our side. I highly recommend Ben with Peter Morgan.

Lloyd · 17 April 2025

★★★★★ 1/5

Google

Absolute shambles. We were about to sign a contract to rent a property with Peter Morgan, we dodged a bullet! Tried to get a weeks rent out of us whilst we didn’t even live there and not even signed a contract yet (separate to the holding fee). Two members of staff in particular were awful to deal with in neath branch- Becky who didn’t have a clue every time we spoke to her and talked over us every phone call, and the regional manager Lucy had an absolutely disgusting attitude, very rude and unpleasant to speak too, so much so we chose to pull out and not have these as our agents. All about the money and treated myself and my husband terribly. If they treat people like that before a contract is signed it makes us wonder what they’d be like as agents!! I would give zero stars, we would never even consider renting from them after today.

Stephanie · 17 April 2025

★★★★★ 1/5

Google

Please avoid using this letting agent, we have not been paid rent for 4 months, we have emailed, called and no one has got back to us for months. Marc Howells is particularly unprofessional. Now have to get solicitors involved. So stressful

Marguerite · 28 November 2024

★★★★★ 5/5

Google

Can’t fault the service from the Peter Morgan team on our move. They have been patient, diligent and looked out for our interests from the get go. I would highly recommend Ben Todd as he has been amazing throughout the process. Regular updates and honest advice and has made the process transparent and speedy!

Samuel · 17 April 2024

★★★★★ 5/5

Google

Kept me informed all the way through the sale of both properties And liased well with solicitors Sale went extremely smoothly Thank Michelle and also Caroline and the Bridgend office

Shaun · 17 April 2025

★★★★★ 1/5

Google

I'm currently awake in bed not able to sleep worrying at 4.16am because I can't get a matter resolved with Peter morgan, I'm paying for a package to have my rental property managed, I have emailed and emailed since the beginning of November, phoned 3 times, once crying, still the matter isn't resolved, I'm online now researching next steps with ombudsman, my mental health is being affected by all the stress. I should be entitled to have the fee back that I'm Paying to have my property managed. I'm not going to let any of this go until it is resolved.

Sian · 28 December 2024

★★★★★ 1/5

Trustpilot

It’s criminal what there doing to…

It’s criminal what there doing to people. I rented for a year and a half, nothing but stress. Even had the cheek to take an extra £50 a month ontop of the £100 I was paying for them to manage. Had my place back 5 months ago, had a letter from my tenants solicitor about her bond and deposit has not been giving back. Tried Peter Morgan 50times including emails. Zero help off them. If you don’t pay a speeding ticket, you have the bailiffs knocking your door, these cowboys owe thousands and absolutely nothing is done. Pathetic company how people working there stay I’ll never know. No morals.

Adam · 14 November 2025

★★★★★ 5/5

Google

Peter Morgan Bridgend have been professional from time they first visited property. David John is extremely knowledgeable and goes extra Mile for photos and listing. Debs with the viewings and Michelle and Caroline in the office kept me well informed with great feedback and managing of expectations . I will definitely use again...

Steven · 25 August 2023

★★★★★ 5/5

Google

Fantastic service from start to completion. Such professional staff who really do feel like a family service. Dave is so experienced and personable.sold our house on 2nd viewing. We would sell and buy with them again. Thank you Caroline and Michelle for always being so helpful

Marie · 29 October 2023

★★★★★ 5/5

Google

Fantastic experience with Peter Morgan. We’d initially tried to sell with another local agent, but were left disappointed by lies and half truths that led to our sale collapsing. Peter Morgan were a breath of fresh air and we couldn’t have asked for a better experience from the initial valuation right through to Completion. We won’t ever use a different estate agent again.

Gareth · 25 March 2025

★★★★★ 5/5

Google

Fabulous service from start to completion. Such professional staff who really do feel like a family service to buy a home Thank you David ,Debby ,Caroline and Michelle for always being so helpful us

Ajo · 17 April 2024

★★★★★ 5/5

Google

Outstanding service from Ben Todd. Professional, hard working and kept informed of house sale at every stage. Easily contactable and went above and beyond to make a stressful situation trouble free. Thanks Ben.

Jason · 17 April 2024

★★★★★ 5/5

Google

We sold and purchased a new property through Peter Morgan Bridgend and have been bowled over by the customer service we have had throughout the process. We have really been supported and kept up to date with all changes. I would highly recommend using them and will do again if we ever decide to move again!

Louise · 17 April 2025

★★★★★ 1/5

Facebook

I rented a property though this agency. the application was smooth and simple however it went downhill after moving out, I made sure to leave enough time before handing over the keys to do a full clean so there shouldn't have been an issue with having the deposit returned. however after going though the scheme to have a deposit repayment request, this was meant with no response from Peter Morgan or the landlord, meaning ive had to wait and send different documents to the scheme in order to receive deposit back. today I have received it, after handover keys late April and the property going back for rent around 2 weeks later.

El · 15 July 2025

★★★★★ 5/5

Google

Just had our offer accepted as first time buyers. Ben was very helpful and got things done without any issues whatsoever. Brilliant service, highly recommended. Thank you Ben!

Tomos · 17 April 2024

★★★★★ 1/5

Trustpilot

More bullshit??

So now we are months down the road, since Peter Morgan was exposed for fraud. When it was discovered the owner Mr Jonathan Morgan wrote to landlords saying "It wasn't his fault, but his manager". The fact was it was his company and he wasn't checking on what was happening. Then came the promise he would make restitution for monies owed. HAS ANYONE RECEIVED MONIES OWED? or is that also bullshit......

Mark · 12 August 2025

★★★★★ 5/5

Google

I called Peter Morgan estate agents to value our rental property, David John came to the property, to give us a market appraisal, while there he gave us excellent advice as to the best way to present the property for sale. Once instructed all of the staff got into action, the marketing worked to the degree that we had a number of viewings booked in within days. The result of these viewings was a full asking price being offered on the property, which resulted in the sale of the property completing within weeks of instruction. I am extremely happy to recommend the Bridgend branch of Peter Morgan estate Agents.

Paul · 25 August 2023

★★★★★ 5/5

Google

Peter Morgan team are amazing,very cooperative,no any stress you have when you buying property with this team,each and everything explained, good and excellent communication and well mentioned each stuff according to property I appreciate all of you 🙏 and thank you so much for your support.. …

Vilpa · 18 March 2025

★★★★★ 1/5

Trustpilot

Since Peter Morgan have taken over this…

Since Peter Morgan have taken over this estate agents it has been horrendous! Avoid! Missing rental payments, they currently owe me 4 months rent from next week and now want me to provide bank statements and proof of income in order to get my rent that is owed, I had to give my tenant notice, they are moving out this week as I can no longer cope with the financial stress this company has caused me over the past year! Full of excuses or no answer at all, they basically do not care! Will never rent out my property again after this awful experience!!

Kate · 18 February 2025

★★★★★ 1/5

Trustpilot

AVOID!!

It's a shame I have to give them 1 star. They have consistently been late with our rent payments for the past year but have now stopped paying our rent money completely. We know they have been paid by our tenants. I have complained directly to the managing director who either ignores me or responds with vague excuses and no explanation. We have now terminated our contract with them but are still owed 2 months rent. Just what you need before Xmas. Avoid this fraudulent company at all costs!

Miss · 17 December 2024

★★★★★ 5/5

Google

Excellent service, Michelle in Bridgend office was a lovely person who always put me at ease. Always kept me up to date and communication was excellent. Answered any questions I had and really listened to any concerns.

Ann · 17 April 2025