Trusted Agent profile · Brentwood
★★★★★
890 reviews across 2 platforms
226 Hutton Road, Shenfield, Brentwood, CM15 8PA
Part of Beresfords, see every office.
Beresfords's office in Brentwood, at 226 Hutton Road, is rated 4.7 out of 5 across 890 reviews on two platforms, including 138 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
Every review we hold for the Brentwood office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellence
Abby johnson was polite accurate prompt with response and a general excellent experience I have dealt with her over the past 2 years and she is still as consistent now as she was then
Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional service
My first experience of being a Landlord, using Beresfords full management facility has been excellent. A very responsive and helpful team.
Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThanks Kate
Friendly, helpful service.Kate has kept us informed and promptly responded to all queries relating to our rental property
HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
1/5
TrustpilotHaving rented for 4 years and wishing…
Having rented for 4 years and wishing to downsize when a smaller property to let is available, I seem to get we will contact you for a little Viewing time , to nothing and then sorry we have too many showings and you are unsuccessful in viewing the property ! What the hell is going on with this letting agency !!!! Why not just say that we have too many in the first place ! Time wasters and will look elsewhere in rentals ! Mr David Seymour (if you are wondering who)
5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe had such a smooth process with Beresfords and couldnt fault the whole team, they ensured things were progressing and keept us updated at all times! Would definitely recommend!
Hi Chloe, Thank you for your 5 star award and positive comments for the team at our Shenfield office. The team work really hard to ensure a sale goes through as smoothly as possible, guiding and supporting throughout the process whilst keeping all relevant parties updated. With many years of experience, they would have been perfectly placed to deal with any issues that may have arisen. Your recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotProfessional yet friendly!
I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat experience from start to finish. Worked very closely with Dan & Jack, they were incredibly helpful throughout the process. Couldn’t recommend these guys enough and the branch!!
Hi Rob, Many thanks for the 5 star award and kind comments for our Shenfield team and in particular Dan and Jack. The team work really hard to provide the best possible customer service and will appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
1/5
TrustpilotI have been waiting for nearly 3 months…
I have been waiting for nearly 3 months for deposit to be returned diffent amount each time I'm asking no response from anyone when I call I would not touch this lot with a pooey stick go somewhere else these are theves
Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotAvoid
I sold my property using Beresfords in Shenfield. They were unprofessional, incompetent and negligent. They did not do the due diligence on the buyer and did not act on my behalf, more worried about keeping the buyer happy - and they to you lie in process. I wouldn’t recommend them.
Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.
5/5
TrustpilotExcellent teamwork at Beresfords Brentwood
The whole team, specifically Adam, Paul, Ryan and Eleanor, provided excellent service in what was a very short period of time between the previous tenant leaving and the new tenant moving in. Thank you.
Hi Nick,Many thanks for leaving your review. It is pleasing to read that you were happy with the service provided to you by Adam and the rest of our lettings team at Brentwood. I know they will all be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
1/5
TrustpilotHonestly AVOID AT ALL COSTS
Honestly AVOID AT ALL COSTS. Very friendly and helpful at first but as soon as you sign, useless!! All repairs take months and are fought against, repairs are a disgrace and shoddy. When requests are made they are ignored and then rude and sharp replies. As a pregnant woman, we asked to leave the property a couple of weeks early to avoid moving out during the week I give birth, no chance. But told repairs won’t be done because landlord is quarantined - if I quarantine, can I not pay rent? If you’re confident nothing will go wrong in your new house, may work well but I hope you don’t have questions or requests!!
5/5
Trustpilot5 star for Jack, Debby & Joe
5 star review for Jack, Debby and Joe! They have been very helpful and supportive in helping me move! Waiting for the keys!!!
Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLettings Team
Debby, Joe and Jack couldn’t have been more helpful. An excellent and fast service from them.Thank you!
Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat team and a great service
Great team and a great service. Many thanks to Archie, Eleanor and Paul in particular
5/5
Trustpilotvery helpful
The view of the property was arranged quickly. The process for renting is very clear. Respond and reply to our questions quickly.
Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings
5/5
GoogleGiven there are no certainties when selling and buying property; the process went reasonably well; the holdups weren't due to the estate agents. Would use again; having said that I hope this was oiur final move!
Hi Mike, Many thanks for taking the time to post your 5-star review for the team at our Shenfield office. They all work hard to ensure the transaction goes through as smoothly as possible and will appreciate your kind comments. We wish you many happy years in your new home and look forward to assisting you again in the future, should you decide to move! Alison Horsley, Customer Services Manager
5/5
TrustpilotAbby and Tom
Abby and TomAmazing communication from start to finish. Tom with the booking and viewings and Abby with regards to paperwork and communication from tenant to myself. Everything ran smoothly from start to finish. Many thanks
Hi MaryThanks for your feedback. I was pleased to read that our lettings team in Chelmsford met your expectations and everything proceeded as planned. We are all very grateful for your kind words and 5-star rating.Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotAll the staff that I delt with from one…Professional team
All the staff that I delt with from one tenant moving out to another moving in where all very professional and helpful that made it easy for me.
Hi Paul,We very much appreciate you taking the time to post your comments and I was pleased to read that you have found the approach of our lettings team both professional and helpful. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentwood.
