Bairstow Eves Brentwood Sales reviews

★★★★★ 5/5

Trustpilot

A great experience made possible by Shanna Seaton.

Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh

André · 14 April 2023

★★★★★ 5/5

Trustpilot

I want to give a glowing review for…

I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year

Clair · 20 December 2022

★★★★★ 5/5

Google

Katie was lovely, very helpful and understanding, we had a laugh and a chat as well. Incredible fast turnover too!

Matt · 24 September 2024

★★★★★ 5/5

Google

Juliet was absolutely amazing from start to finish. She could not of done enough for us and always took my calls and answered any queries I had. She went out of her way before we went into lockdown just to make sure we could move and for that we will always be grateful! She is a complete star!! Thanks again Juliet.

Ashleigh · 25 October 2020

★★★★★ 5/5

Trustpilot

Claire Reene of Folkestone branch was a…

Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive.

Trudy · 12 June 2026

★★★★★ 4/5

Trustpilot

Professional

The team at Bairstoweves, especially Bethaney and Lucy were very professional and helpful during the search for my new home.

Precious · 30 September 2025

★★★★★ 5/5

Google

The lettings team are absolutely amazing. We worked towards a deadline with what seemed a tonne of work in a short amount of time, in order to have our home ready for our move in date - Katie, Juliet and Steve managed to pull it off and make our new home more than ready for us. Their communication was outstanding and overall really lovely and accomadating people. Appreciate them a lot! Thanks guys! Emma and Weronika

- · 28 March 2024

★★★★★ 5/5

Trustpilot

Excellent experience with the South…

Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.

Zubair · 29 August 2022

★★★★★ 1/5

Trustpilot

Had the following experience with…

Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.

Jewel · 23 August 2022

★★★★★ 5/5

Google

Bairstow Eves, especially Claudia, were a massive help to myself and my partner who had to move into a new flat at very short notice. Thanks to them we managed to get a lovely new place very soon after a viewing with Claudia and we're very happy with our new home. Thank you, Claudia!PositiveResponsiveness

Niamh · 25 October 2021

★★★★★ 1/5

Trustpilot

South woodford letting team

Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.

Sanaz · 16 August 2022

★★★★★ 5/5

Google

A big thank you to Juliet and the team at Bairstow Eves Brentwood for helping us get settled into our new flat. Professional and great service every step of the way.

George · 29 December 2023

★★★★★ 5/5

Google

Thanks to Ellisha and all of her colleagues at Bairstow Eves. They have been helpful and understanding throughout and made the sale of our family home as easy as possible. Recommended!

Phil · 29 December 2023

★★★★★ 1/5

Trustpilot

Bairstow Eves great, but use your own Conveyancing firm

Bairstow Eves, were excellent, and could not have been more helpful. We had agreed to use Bairstow Eves conveyancing services as part of their package. Everything processed as normal, the flat I’d inherited was sold, and then….. on the day of completion (1st July) , Bairstow Eves conveyancing solicitors “Spiketts Battrick “, informed us that they were unwilling to transfer the funds from the flat sale into anything but an “executors Account”. We then had to wait 5 days for an appointment at the bank to set up the account , who in turn told us we had to wait 10 days for the account to be set up. 10 working days passed, we are still waiting for confirmation from the bank that we can access the executors account. In actuality, it’s now been 20 days since completion, so a new person is living in my inherited property , but I still have no money . It’s been 20 days since Spiketts deemed to inform us that we couldn’t inherit our money unless via an executors account. When questioned about this ( and NB, executors Accounts are NOT inshrined in law, only recommended) Spiketts were off hand, dismissive, and blocked speaking to us because “we had a dispute in the family” WHAT ???????…..eventually Spiketts did speak to us and were of next to no help, and Rude. Obviously we were a nuisance wasting their time, we had passed the point of usefulness as a client, and as they had our money, so Spiketts felt there was little point in speaking to usUsing Bairstow Eves own Conveyancing solicitors has been a false economy - anything we gained using them has been negated by the fact we’ve had to cancel work to our home because of their solicitors ineptitude. Spiketts will doubtless fall back in their T& CS, but their demands for an executors account should have been made obvious either by themselves or Bairstow eves..Irs now 20 days since our buyer moved into my mothers property. It is 15 days since we saw the bank. We have no idea when ( or indeed if) the banking account details will appear.As I write,I still have no money. Use Bairstow Eves, they are brilliant, but find your own convayencing solicitors, don’t say you weren’t warned.

ANNA · 20 July 2022

★★★★★ 5/5

Google

Katie and Steve were really helpful in our process finding a rental property, would recommend !

Sara · 24 September 2024

★★★★★ 5/5

Google

I purchased a property through this agency!! I was assisted and supported by Ellisha Cox and I am extremely satisfied with the service I received!! She has been there every step of the way, always available, polite and extremely professional. I strongly recommend Brentwood branch!!

Veronica · 25 October 2022

★★★★★ 5/5

Trustpilot

Thank you to all the team who made my…

Thank you to all the team who made my recent purchase of a buy-to-let property smooth. I have bought two properties from Bairstowe Eves in the area.Aimee was great. She informed me of a property that I didn't realise was for sale. They listened to me when I said that the price was too high as I had bought a similar property in the same block. The communication was smooth and they were very patient with me as I also am a surgeon running a private practice so had only small amounts of the time during the day.Julie was amazing at finding a tenant to move in only a few days after completion.Also, thank you to Camilla who sold me my first buy-to-let in the area.

Mark · 17 June 2022

★★★★★ 5/5

Google

I want to thank Steven and Juliet for their excellent service. They are professional,helpful and positive. Steven was on top of everything and always available for communication. I would highly recommend them.

Marija · 25 October 2023

★★★★★ 5/5

Google

Without exaggeration, the best real estate agency I've ever worked with. A very close-knit, professional team that considers its goal to provide its customers with excellent service. I was lucky enough to contact this agency in order to rent a house in Brentwood. Literally in one day, the head of the rental department, Steve Warner, showed several decent options and I was able to choose the best of them, which completely satisfied me and my family. I would also like to mention the excellent work of Mrs.Juliet Townsend, who was very attentive to all my wishes and surrounded me with care throughout the entire process of preparing and signing the contract, as well as settling into a new house. I liked the personal approach to working with me, as well as the attentive attitude to documentation and to the smallest details. If you ask me if I want to work with this agency further, I will answer unequivocally: yes and yes again.

Y · 25 October 2023

★★★★★ 5/5

Google

As tenants renting through Bairstow Eve Brentwood, Eden, Katie and Stephen couldn't have been more helpful and informative. There promptness, support and customer service is above the expectations. We experienced a warm and very approachable reception

Emma · 25 August 2025

★★★★★ 5/5

Trustpilot

Bairstoweves Biggin Hill, absolutely brilliant.

Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.

Paul · 5 April 2022

★★★★★ 5/5

Google

Baistow Eves Brentwood have always provided excellent service. They proved prompt, professional and efficient, I highly recommend the team, and in particular Steven and Juliet.

Mark · 27 February 2024

★★★★★ 1/5

Trustpilot

Bairstow Eves Walthamstow branch

Please stay away from this company or instruct them with caution. Information was misrepresented to me when I handed over my property for let, they advertised on conditions I was not aware about and the whole process dealing with them was very distressing involving dishonesty and lies.After deducting their commission they also deducted unauthorised amounts that was not agreed, this included making up figures and deducting the same from the money they were required to transfer into my account. They refused to send across a statement when requested and I knew the money they paid was less than what was agreed, had to go through much stress to obtain this, when I did receive the statement, it included deductions that was never agreed and part of the money taken was a made up amount. If you do use this company (which I strongly advise against) check your statement once they deduct thier commission. The first time I used them £500 was dishonestly taken from my money, a sum that was legally mine, was shocked when I noticed this. The second time monies was deducted again with false information on the statement. On both occasions I had to request the money back, the £500 was returned, the other amount involved me going through a complaint procedure which was biased with no proper investigation. This company were dishonest and incompetent in their dealings with me. To get my money back took months. It's a repeated pattern with them so be cautious it's not worth the stress. It is the worst experience I have had and I will not recommend the company at all.

Uche · 30 December 2021

★★★★★ 1/5

Trustpilot

Would give them 0 if I could

Would give them 0 if I could. They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property. They have ignored our boundaries as tenants, ignoring our requests to only do viewings on certain days. They show up whenever they want, claiming they have contacted us when in fact they’re have not. Absolutely ridiculous.

Victoria · 19 August 2023