Winkworth Kensal Rise & Queen's Park reviews in Brent

★★★★★ 5/5

Trustpilot

Both Ajay and Nishi have been…

Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10

Mahendra · 10 May 2021

★★★★★ 1/5

Trustpilot

False information and messed up system

This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.

Sana · 7 August 2024

★★★★★ 1/5

Trustpilot

Avoid

My initial valuation went really well - one of the directors came to see the flat and was extremely professional, friendly and knowledgeable. Aside from the excellent photography, this is the only positive thing I have to say about my experience with Winkworth. As soon as my sale was passed on to the office team, things went downhill. Viewings were held by different members of staff, there was no continuity, and on a couple of occasions it was clear staff had not even done basic research into the property (one called me up after a viewing to ask if we had recently renovated the flat - this information was included in the Rightmove description. We had done a complete refurb - a fact I think that prospective buyers would definitely want to know).Calls weren’t returned, communication between staff and from staff to myself was consistently poor. I didn’t feel like the main person in charge of my sale had a good grasp of the process and perhaps this was due to being new. My buyer felt the same and eventually we started emailing each other directly regarding the sale, as it was so much easier than dealing with Winkworth. I honestly felt like I wasted thousands of pounds and could’ve got the same result with purple bricks.

Rachel · 17 March 2021

★★★★★ 5/5

Trustpilot

Ahmed & Yasmin were great

We recently begun a tenancy with Winkworth and everything has gone super smoothly. I was previously living with friends before moving in with my partner and the difference in our experiences with securing a property was vast. We had no issues at all from start to finish and both Ahmed & Yasmin were helpful and clear with any of our questions and thoughts. Looking forward to having Winkworth as our agent for the future as if everything carries on as it has been up to now, they will be far better than any agency we've dealt with before.

Toby · 23 February 2021

★★★★★ 5/5

Trustpilot

Highly recommend and so pleased we chose Winkworth

Just a note of excellent review for Winkworth Kensal Rise/Queens Park. Andy at Winkworth was fantastic with incredible hard work, commitment, expertise, and skills at keeping us sane, that we relied on so much during our rather challenging sale process. We were massively pleased that we had chosen these guys as our agent. From the initial meeting where manager Stewart was the only person who really took the time to consider the best pricing approach and strategy (out of 11 potential agents!), and then Andy being fantastic from start to finish, knowing just when to be patient and when to push. We felt in incredibly safe hands. Sincerely, thank you.

Anna · 19 February 2021

★★★★★ 5/5

Trustpilot

Winkworth Kensal Rise - honest, responsive and practical

We first bought our property from Winkworth Kensal Rise in 2014. There were two properties on the same street and by comparison our Winkworth agent was up front, transparent and reliable. Fast forward 7 years later, we have let our property through Aaron again at Winkworth Kensal Rise. Again, Aaron and his team have been honest, practical and responsive. Our tenants also seem happy so far. I have also recommended Aaron to friends in the area!

Chocci · 18 November 2021

★★★★★ 5/5

Trustpilot

Excellent customer service

Having dealt with several other agents over the years, Natasha, Hannah and the team at Winkworth Tunbridge Wells showed me just how good an estate agent can be. They are friendly, attentive and proactive - offering suggestions and advice, they carefully managed the process, taking care of all the details through to the successful sale. I can certainly say that I would never use any other agent to sell a property for me. Thank you Winkworth TW, I could not have wished for a better service.

Gary · 8 February 2021

★★★★★ 5/5

Google

My experience with Aaron at Winkworth Kensal Rise & Queen's Park has been very positive. He is always very patient, knowledgeable and responsive. During this weird Covid-19 period, he took extra time to guide me through processes, law and contractual requirements whilst showing emotional intelligence towards my personal circumstances. He gave me sage advice to help me make the best decisions during an uncertain time. Winkworth makes it easy to practice social distancing at this time by using e-signature technology to help make all paperwork easy to manage from the comfort of your own home. I wholeheartedly recommend Winkworth.PositiveResponsiveness, Quality, Professionalism

Amrita · 10 January 2021

★★★★★ 5/5

Trustpilot

Steve Leevy has been very professional…

Steve Leevy has been very professional with the sale of my house. Steve is extremely diligent and kept me updated all the way through the sale process. I would highly recommend Steve and the team at Dartmouth Winkworths, what a fantastic team thanks for all your support and guidance.

Jillian · 26 August 2020

★★★★★ 5/5

Google

Shaun was excellent through our recent letting experience. He and the team were always responsive, flexible and reasonable. The tech platforms used through the rental process made it far easier to manage & track too.

Adam · 20 November 2024

★★★★★ 5/5

Google

We couldn't be happier. We have just bought and sold a house with the team at Winkworth Kensal Rise. This is our fourth experience buying in the area and this is by far the smoothest and fastest process we have ever experienced. Thank you !

Kellie · 16 January 2026

★★★★★ 5/5

Google

After recent dealings with Winkworth, we are extremely confident in saying that they provide a competent and professional team which overall leads to client satisfaction. We, very luckily, had dealings with Raphael, a senior sales negotiator, who was a pleasure in doing business with. Raphael always maintained a committed and enthusiastic attitude, and although we faced some troubles in the sale, he remained determined to get it over the line for us. We can not thank and praise Raph enough, he is a truly valuable member of the winkworth team! The relationship he maintained with us allowed ease in our sales process. We would highly recommend Raphael and Winkworth.

Caitlin · 27 October 2020

★★★★★ 5/5

Google

Aaron and his colleagues at Winkworth Kensal Rise & Queen's Park always go above and beyond at finding me the right tenants for my flat. I have worked with Aaron for many years and only ever use his at my letting agent, he is professional, efficient and makes the whole process stress free. Most recently during Covid he took extra time to guide me through the process and make the best decisions during an uncertain time. Winkworth use technology to help make all paperwork easy to manage, their marketing is really well executed which helps your property stand out. I cannot recommend them enough.

Sarah · 27 October 2020

★★★★★ 5/5

Google

I’m pleased to recommend Winkworth to any prospective landlords out there. The team across the whole business are passionate about delivering results, and pull together brilliantly with a spirit that is rare to see. Aaron and his team, especially Anton and Frazer, have worked tirelessly to ensure the house is continuously let, I have experienced no significant voids across three contracts. Michael Ferguson not only manages my tenants’ requests and looks after the property promptly and professionally, but gives fantastic advice and absolutely goes the extra mile to ensure the best possible outcomes for everyone. Yanick in accounting has been organised and responsive, especially helping to guide me through the process when I took over the property from my ex. And the ops and admin team, especially Christine and Anne, keep us all on track, ensuring all the relevant documents and requirements have been fulfilled. I can’t thank the team enough for their hard work and for making life as a landlord so easy!

Kat · 27 October 2020

★★★★★ 5/5

Google

My partner and I are nine months into our first rental property. We chose Winkworth over other agents in the area because they listed the most appealing properties at the most competitive rates. From a viewings perspective, we dealt with Frazer and Aaron. Both treated us with respect, were honest, and communicated in a timely manner. Indeed, Aaron additionally followed us up weeks later to ensure we had settled in. From a property management perspective, we have been working with Michael on a regular basis. Michael has made all communication with the landlord/lady seamless and he always goes the extra mile to deliver high-quality, professional client services. (Somehow, he even manages to bring forward appointments with external service providers!) We will certainly work with Winkworth again in future and would direct others their way too.PositiveResponsiveness, Quality, Professionalism, Value

Ayrton · 27 October 2020

★★★★★ 5/5

Trustpilot

Highly recommend the rental team at Winkworth.

We would highly recommend Aaran , Fabian and the whole team at Winkworth Kensal Rise. Extremely supportive and helpful, especially for first time renters. Very smooth transition and felt supported by this trustworthy team throughout.

Sarah · 10 November 2024

★★★★★ 5/5

Trustpilot

Nishi Shah at Winkworth

Nishi Shah at Winkworth, Kinsbury is great at customer service. I was very impressed with how helpful and attentive she was, as to what I required and requested as a customer. Nothing was too much trouble. I would recommend using Winkworth.

Nana · 19 July 2024

★★★★★ 1/5

Trustpilot

Appalling and inconsiderate

Appalling and inconsiderate. Avoid at all costs

Peter · 21 February 2026

★★★★★ 5/5

Google

We rented through Winkworth Kensal Rise Branch, and I must say this is the best estate agency you can possibly deal with! Great attention to details, outstanding customer service and easy to follow procedures! They were always there for us, answering every request and solving every problem within the day. Huge thanks to Michael, Aaron and all the team at the branch in Kensal Rise, it was a pleasure guys!PositiveResponsiveness, Quality, Professionalism, Value

Инна · 27 October 2021

★★★★★ 2/5

Trustpilot

Open houses for rentals - no thanks!

This company clearly values the wealthiest tenant over the right kind of tenant.Winkworth is regularly hosting ‘open house’ viewings of rental properties. Potential tenants are bundled into houses in groups or made to stand outside queuing to get in and then encouraged to bid against each other in a bidding war and actively encouraged by the agent to place a higher offer than the advertised rent. Not only is this process discriminatory but it pushes people who may already be stretching their budgets to stretch them even further. Rents advertised should be the rents tenants commit to. If a landlord is keen to earn more than the advertised rent then it should be advertised as ‘offers over’ and the potential open house viewings made explicit. Really disappointed in Winkworth and am searching for an agent who values their customer not merely their wallet.

SalseraJ · 1 December 2022

★★★★★ 5/5

Trustpilot

Outstanding Service

Thomas Syms was a fantastic agent who made the process of selling my slightly complicated flat smooth and trouble free. I don't think the sale would have gone through without his dedication.

Katie · 30 November 2022

★★★★★ 1/5

Trustpilot

Great if you are a landlord

Great if you are a landlord, awful if you are a tenant. Trying to raise prices as much as possible, siding with the landlord at every possible opportunity. Two years ago we signed the contract and then Winkworth / the landlord decided not to sign their part until 1 week before moving 'just in case the previous tenants decide not to leave or something'. Were left in a difficult situation as I was moving in with my partner and we both gave notices in our places with the fear that if something went wrong these guys wouldn't have the contract signed. Tried to hike my rent by another 7% after in year for an already overinflated price which had raised by ~20% before I moved in.They also sublet any property management so if you have a problem in the building they do nothing because they just delegate to a 3rd company. Only bother if the issue is inside the flat.Not worse than other agencies though, and that is the problem, this is the situation in England...

Carswift · 18 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

I let my property through Winkworths in Kensal Rise.I recently had the property completely refurbished and decorated. Michael did a brilliant job of organising all the tradesmen and making the process quick, efficient and very smooth. His input and suggestions were extremely helpful. Aaron also did a brilliant job of getting the property let quickly. The process was very professional and efficient. They are always very friendly and helpful to deal with.

G · 30 July 2023

★★★★★ 5/5

Google

Raphael is a very experienced, knowlegable and trustworthy estate agent, who goes the extra mile for his client's. He is always looking out for the client's best interests, especially when they get bogged down on points which may cause them to lose their transaction. He is also very helpful in a transaction, which is so valuable in keeping a transaction together. I can highly recommend Raphael when looking for a property to buy or selling a property.

Hemaa · 27 October 2020