Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe were stayed almost one and half year , if i start from scratch this guy looting people by asking 350 pound as agent fee while actually he is the owner of the property. When we ask about a problem he always behaves like he is favouring us while it is his duty to solve problem of his tenants . And he is always breaks tenants privacy entering into the property anytime and the most annoying thing after we shift to the property one month later he dig a big area to extend the Kitchen but it never happened. It left like that over a year unattended and we experienced so many flies and stinky smell of the dirty water for more than a year and i heard that this problem hasn't solved yet. And he will ask for the parking charge while we had our own drive way.
Keyur · 26 May 2024
★★★★★ 5/5
GoogleQuick procedure they arrange my viewing in 1 hour and made all procedure and documentation in less than 24 hrs good staff and respectful pret and krush
Mansoor · 17 February 2026
★★★★★ 1/5
GoogleScam Artists!
I gave them the room in the same condition i got, still they deducted £120 from my deposit.
Rude staff, krusha raval is so rude while communicating with emails.
She talks like an uneducated child.
Mind your deposit!
Indira · 23 September 2024
Agent replied · 11 November 2024
Thank you for your feedback. We take all concerns seriously and want to clarify some points regarding your experience.
Regarding the deposit deduction, we act as intermediaries between tenants and the landlord. The room's condition was thoroughly documented in the inventory report, which was shared with the landlord. The decision to charge for damages was based on the evidence provided, including photos of the room at the time of your departure. The charge of £120 reflects the cost of addressing those repairs.
It is surprising to hear negative feedback about Krusha, as she has consistently received positive remarks from other tenants. We strive to maintain professionalism and politeness in all interactions, and we will ensure that any feedback regarding communication is addressed internally.
We understand that deposit issues can be frustrating, and we appreciate your understanding in following the agreed-upon process. If you have any further questions or require more information, please feel free to reach out.
Best regards,
★★★★★ 5/5
GooglePerfect agency Uk realty management are the best. Quick to response and very reliable. I would definitely use them again. I am recommending all day
Folu · 17 February 2026
★★★★★ 5/5
GoogleI’m living in horizon apartment
I really received a fentastic services from the staff specifically harsh & yash 🫶🏻
I really felt like a family with them
I’ll always remember them has a good frd and the atmosphere of the building is really called HOME❤️
Saloni · 17 July 2025
★★★★★ 1/5
GoogleVery dishonest people. I flew in from Lisbon to view the apartment and I wasted two days and on the last minute Saturday evening, they said that they have rented the apartment to somebody else,
They could’ve been straight up from yesterday.
Very shameful!
Alberto · 17 July 2025
★★★★★ 5/5
GoogleThankyou team at UK Realty for finding me the tenants for my House in Edgware Road. Staff at UK Realty is very helpful and always there to help with all the handyman work required at my apartment.
Thankyou so much.
Shah · 26 May 2024
Agent replied · 23 October 2024
Hello Dhruv,
We're thrilled to hear that you're satisfied with our service! Thank you for entrusting us with finding tenants for your property on Edgware Road. Our team takes great pride in providing attentive and helpful support, including assistance with any maintenance needs. If you ever need anything else or have further questions, please feel free to reach out. We're here to ensure your experience with UK Realty remains top-notch.
★★★★★ 1/5
Googleliterally the worst housing agent to use . they have really poor management. Try reporting a repair and you don't get any response over a month without heating or good shower system. i would give no star but that option is not there
Faith · 27 March 2024
Agent replied · 23 October 2024
We are truly sorry to hear about the challenges you've faced.
Your feedback is invaluable to us as we continuously aim to improve our services. Rest assured, we take your concerns seriously, and we are actively working to address them. We apologize for any inconvenience caused and are committed to resolving this matter promptly.
If you have any further details or specific concerns you'd like to discuss, please don't hesitate to reach out to us via email at admin@ukrealtymgmt.co.uk. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to make things right.
Thank you for bringing this issue to our attention. We value your feedback and hope to regain your trust in our services.
★★★★★ 5/5
GoogleI would like to thank Mr Soumil as we had a good experience with renting and getting back deposit on a timely manner.He is very professional and always available for our queries and also would like to thank Ms Krusha for assisting us in the initial period. It was a very good experience with UK HMO.
Tenzin · 19 December 2024
★★★★★ 5/5
GoogleHad a great experience with UK realty. Special shout out to Krusha Raval for her constant help and support.
CHITRAKSHI · 25 June 2024
★★★★★ 1/5
GoogleThe apartments managed by this agency are substandard and appear to contravene landlord and tenant regulations. The Horizon building has experienced a power outage lasting nearly two days, leaving tenants unable to bathe, prepare meals, or work from home, resulting in spoiled refrigerated food.
Precious · 16 May 2025
★★★★★ 5/5
GoogleSoumil was really good for dealing with properties. He managed everything really well.
Sudhanshu · 24 August 2024
★★★★★ 1/5
GoogleWorst management and worst maintenance.. posting this review so that others will be aware.Their motive is only money.They charge more but provides poor service.Had lot of maintenance issues.They won't respond, if we report any issues.They will not return the deposits by saying silly reasons.
Nivetha · 24 October 2023
Agent replied · 23 October 2024
Dear Nivetha,
Thank you for sharing your feedback with us. We appreciate your input and take it seriously. Our commitment is to provide excellent service, and we regret any inconvenience you've experienced.
Your satisfaction is our priority, and we value your input as it helps us improve. We invite you to connect with us privately to discuss your concerns further, and we are dedicated to finding a positive resolution.
Thank you for your understanding, and we look forward to the opportunity to better serve you.
★★★★★ 5/5
GoogleI've been living here for the past 1.5 years, and I’ve really noticed a big improvement since the building was handed over to Yash and Harsh from UK Reality Management / Horizon Sunderland. These guys are extremely helpful and provide …
Aarya · 17 May 2025
★★★★★ 5/5
GoogleUK Reality helped me in finding the perfect accomodation as per my budget.
Very helpful staff and quick service. Always on the go to help.
Highly recommended for all your housing needs.
Thanks.
Vips · 26 April 2024
Agent replied · 23 October 2024
Hi Vips,
Thankyou so much for your kind words. Your satisfaction is our Top Priority.
Feel free to reach out if you need any further guidance or assistance.
Thanks,
Team UK Realty Management
★★★★★ 1/5
GoogleNot good service. The agents does not respect privacy of the tenants. They only inform few minutes when they want to have access to your room because someone wants to view your room or they want to fix something like you did not pay your own rent. They only want to make money and forgot that I'm a tenant as well.
Erikah · 26 May 2024
★★★★★ 5/5
GoogleThe admin that attended to me (KRUSHA )She gave me listening ears and spoke with me politely. I am rating all the management for the good work
Raymond · 25 August 2025
★★★★★ 5/5
GoogleI had an amazing experience working with Krusha and Soumil! They were incredibly professional, knowledgeable, and always went the extra mile to ensure everything went smoothly. From the very start, they were attentive, responsive, and …
LOVE · 17 April 2025
★★★★★ 5/5
GoogleAll the onboarding process was smooth and end of tenancy process and getting back deposit was easy.
Nishant · 23 September 2024
Agent replied · 23 October 2024
Thank you for your great feedback! We're so glad to hear that the onboarding process and end-of-tenancy experience went smoothly for you, and that getting your deposit back was hassle-free. We aim to make every part of the tenancy as seamless as possible. If you ever need our assistance again, we’d be happy to help!
★★★★★ 5/5
GoogleWas a nice place to stay and very helpful. The lady was very nice. Would recommend
Oliver · 23 September 2024
Agent replied · 23 October 2024
Hey Oliver,
Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and that our team, made a positive impression. Your recommendation means a lot to us, and we hope to welcome you back in the future!
★★★★★ 1/5
GoogleThis company have let me live with cockroaches for 6 weeks do not have anything to do with them they only care about one thing..money..disgusting
Ian · 24 October 2023
Agent replied · 23 October 2024
Dear Ian,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the challenges you've encountered in your new property. We take such feedback seriously, and we are committed to addressing these issues promptly to ensure your comfort and satisfaction. To assist you further, we kindly request that you share the photos of the problems and more details via email at admin@ukrealtymgmt.co.uk. This will enable us to investigate the issues thoroughly and take the necessary actions to resolve them. We understand the importance of a hygienic and functional living space, and we want to assure you that your feedback is invaluable in helping us improve our services. We apologize for any inconvenience caused and appreciate your patience as we work towards a resolution. Please expect a prompt response upon receiving your email, and we are dedicated to ensuring that your concerns are addressed effectively.
Kind regards,
Team UK Realty Management
★★★★★ 5/5
GoogleExcellent service given by Harsh and yash and they have done tremendous job. They are so helpful and hardworking in assisting everyone.
RITIKA · 17 May 2025
★★★★★ 5/5
GoogleBest service all over for property.thanks to all staff members.
Kiran · 22 September 2025
★★★★★ 5/5
GoogleThanks a lot everyone at UK Realty, Really grateful. Your team is very kind
Diya · 26 May 2024
Agent replied · 23 October 2024
Hello Diya,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team. At UK Realty, we strive to provide exceptional service and support to all our clients. If you ever need anything else, please don't hesitate to reach out. We're always here to help!
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