Trusted Agent profile · Brent
★★★★★
1,103 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,103 reviews on two platforms, including 274 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
GoogleMichael and Callum at Marsh & Parsons Queens Park, were instrumental in us purchasing our dream home. Michael identified properties which met our requirements and was always available whatever the time. Their professional and efficient approach meant that we were able to complete on a property within a few weeks of our first viewing.
1/5
Googlethe agent was dishonest about the commission and how it was taken.
Hi Fernando, we are sorry that you are not happy with your experience with us. We would love to be able to speak to you about this but unfortunately cannot locate your name in our records- please do get in touch if you would like to discuss the matter further. Best wishes, Marsh & Parsons
1/5
TrustpilotDo not use for landlords!
Do not use for landlords!Rates are well over market average, customer service is slow (they rarely answer emails and phones) and poor and all repairs and maintenance fees are extortionately expensive!Avoid this agency!
5/5
TrustpilotVery prompt
Very prompt, professional and courteous with my enquiry - would highly recommend
Hi Rebecca, thank you so much for taking the time to leave us such a positive review! We are delighted that you are happy with our service. All the best, M&P
5/5
TrustpilotExcellent service from Shoreditch Team
Excellent service from Simon, Zak and Harry in the Shoreditch office. They made selling as painless a process as they could, and were always friendly and helpful too, whenever I needed them.Would recommend highly
1/5
TrustpilotWorst managing I have come across
Worst managing I have come across . Charge for everything . Most unhelpful no one to speak to . Sent my rent statements to the previous landlord despite being told .
1/5
TrustpilotPoor communication, overpriced!
Poor communication, extortionate rates and overcharging on all services and repairs! As a landlord, please, please, please avoid being locked into a contract with Marsh & Parsons! Terrible!
1/5
TrustpilotPLEASE BE CAREFUL
If I could give 0 stars I would. Worst experience ever. The money was going into one of their personal accounts and telling the landlord that I haven't pay anything. !!!!Please be careful!!!
5/5
GoogleRating only, no written review.
Dear Tanmay, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleRating only, no written review.
Dear Ollie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleWe were very impressed by the professionalism and communication of the Queen's Park team. We are particularly grateful to Peter for his hard work and guidance during the process. M&P are the best agency in the area at the moment, strongly recommend! thank you!
1/5
TrustpilotVery poor customer service.
Very poor customer service.They don't do what they charge their fees for.Will never use them again to rent or sell my property.
1/5
TrustpilotI accidentally paid and an extra month…
I accidentally paid and an extra month rent and they withheld my money and refused to give it back
5/5
GoogleRating only, no written review.
Dear Lipi, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
TrustpilotGreat service from Abdullah when our…
Great service from Abdullah when our boiler broke down in the cold weather - much appreciated!
1/5
GoogleAwful management of the sales team. Very disorganised and don't show interest in less than luxury property.
5/5
TrustpilotBest service
Best service, they truly go above and beyond, extremely professional, there is a reason they have been running since 1856
5/5
GoogleOutstanding service with our house sale from beginning to end. We couldn't recommend the team more highly. If in doubt about which QP / Kensal Rise agency to choose, look no further than M&P.
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleFantastic service with Peter Sinderberry, made the whole process very easy and offered a great knowledge of the local area. When the time comes, I will definitely look to sell through M&P again.
1/5
TrustpilotLazy property managers
Lazy property managersSlow responses Very proactive when they need something from you.
5/5
TrustpilotAmazing service
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
TrustpilotVery bad service
Very bad service. I would not recommend them if you are a landlord.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
