Trusted Agent profile · Brent
★★★★★
1,105 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,105 reviews on two platforms, including 274 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service
Quick, efficient, kind
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotPrompt response
Prompt response, clear communication.
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotReally bad experience
Really bad experience! They are not resolving any issues! And the customer service is probably the worst i have seen! I asked to escalate to a manager and they basically refused to give me a contact name!
Hi Fani, we are sorry to hear that you are not happy with your experience. Unfortunately there are not enough details here for us to find you on our system; please do feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotSuper efficient management service for…
Super efficient management service for my rental flat from Cameron Moffett. Professional, quick and thorough.
Dear Bel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotPrompt and effective handling of…
Prompt and effective handling of maintenance issue by MPs Abdullah Leghari
Dear Panos, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReview
Abigail Rhodes manages my property and is first rate. She is very responsive, professional and always helpful.
Thank you for taking the time to leave a lovely review regarding Abigail. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEasy process, great people
Helpful and efficient, with responsive property management. A particular shout-out for Derbhla Slevin, M&P Senior Property Manager.
Dear Mike, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleMichael Dean is a superstar. Always available and really helpful. I had a great service- especially as there were a few last minute glitches but the team went above and beyond.
5/5
TrustpilotExcellent property management
James from Marsh & Parsons was an excellent property manager - efficient, responsive and friendly. Many thanks!
Dear Ellie, We appreciate you taking the time to leave a great review regarding your experience with James, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleTatiana and her team provided an excellent service. They were efficient, communicated well and let my flat in record time. This was truly a hassle-free experience and I highly recommend them.
5/5
TrustpilotWe get great service and support from…Abdullah Leghari
We get great service and support from Abdullah Leghari and the M&P team.
Dear Robert and Lucy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleReally professional and surprisingly easy to deal with, very friendly and good communication.
5/5
TrustpilotAbdullah Is quick and responsive over…
Abdullah Is quick and responsive over email, to help communicate any information from the tenants
Dear OJ, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient, Fast, Friendly
Replied quickly. Always answered calls. Informative. Friendly. Helped us reach our tight deadline.
Dear Louisa, Thank you for taking the time to leave a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotExceptional!
Efficient, professional and trustworthy. Exceeded my expectations.
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
GooglePeter was great showing us around Queens Park and Kensal Rise. He was always on the other line when we needed him. I would highly recommend them to anyone!
5/5
TrustpilotThe team listen and are empathetic to…
The team listen and are empathetic to your circumstances
Dear William, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotLast minute viewing cancellations
Last minute viewing cancellations. Not reliable
Dear IC, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotVery efficient and get things sorted…
Very efficient and get things sorted quickly! Very helpful
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
