5/5
TrustpilotQuick response and efficient…
Quick response and efficient communication
Agent replied · 27 December 2024
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
Trusted Agent profile · Brent
Marsh & Parsons Queens Park reviews in Brent
★★★★★
1,114 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,114 reviews on two platforms, including 281 Google reviews rated 4.8.
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Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Reviews
Every review we hold for the Brent office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI would give a zero if I could
I would give a zero if I could! I’m a landlord struggling to get my deposit back. M&P said it would be released on the 22nd September and it’s now the 4th October… still waiting. They are disingenuous and blatantly lie. Do not trust them!
Agent replied · 22 October 2024
Hi there, we are sorry for the delay in releasing your funds. We can confirm that we have spoken to you directly and organised for the money to be received by you today. Kind regards, Marsh & Parsons
5/5
GoogleWe went on several flat viewings with Richard, and had a very positive experience. He was friendly, helpful, and excellent at guiding us through the process. He understood our needs and preferences, never making us feel pressured to buy a place that wasn't perfect. I would highly recommend him to anyone looking to buy!
Agent replied · 23 November 2024
Dear Elena. Thank you for your kind words. We have passed these onto Richard. All the best, M&P
5/5
TrustpilotPrompt in his response
Agent replied · 27 December 2024
Dear Khadija, Thank you for leaving a wonderful 5* review. Kind regards, Lesley
5/5
TrustpilotPolite and quick service
Was treated very politely and kindly.My query was answered and solved very quickly.A very good service!Thank you.
Agent replied · 22 October 2024
Dear Mané, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Our property manager (Elisabeth) is always very attentive to all our requests and professional.
Agent replied · 22 October 2024
Dear Vincenzo, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience
Great experience, very kind & efficient team.Rapid and available
Agent replied · 22 October 2024
Dear Olena, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotAmazing customer service
Amazing customer service, pleasure to speak to :)
Agent replied · 22 October 2024
Dear Trinity, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
5/5
GoogleTobi helped me find my dream home. Thanks
Agent replied · 9 November 2024
Dear Umang, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotTrustworthy and reliable service
Reliable, efficient service, good clear communications. Friendly and personable staff, well informed.Trust their experience and expertise and would use again to let my property.
Agent replied · 22 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTor helped us seamlessly resign our…
Tor helped us seamlessly resign our lease and navigate each step of the process. Very grateful
Agent replied · 22 October 2024
Dear Kiran, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
GoogleFantastic communication by Tobi who has been great so far in helping us find a flat!
Agent replied · 9 November 2024
Dear Tanay, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAlways helpful
Always helpful, answering my emails quickly and providing all the information.
Agent replied · 22 October 2024
Dear Pascale, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotHelpful and efficient
Agent replied · 27 December 2024
Dear Laura, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
1/5
TrustpilotM&P seem totally unable/unwilling to…
M&P seem totally unable/unwilling to effect property management/maintenance. Their responses seem to be limited to tick-boxing, nothing happens/progresses. M&P are supposedly Property Managers for an expensive house we began renting at Christmas.
Agent replied · 22 October 2024
Hi Charles, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. We are unable to locate a record of you on our database - please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
5/5
GoogleGood service, professional team...Tyanna helped me to view different properties.
Agent replied · 9 November 2024
Dear Alireza, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAgency involved with subletting
The worst estate agents. If I could give no star I would. They are working alongside with sublettors. When asked to give evidence for the court they REFUSED!
Agent replied · 22 October 2024
Hi Napoleana, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. One of our team will contact you shortly to address this. Kind regards, Marsh & Parsons.
1/5
TrustpilotUnprofessional and not customer oriented
Terrible experience renting a property managed by Marsh and Parsons:- they were extremely slow to work on urgent requests (heating, hot water, electrical faults)- they let a property without basic legal standards- they didn't inform us when the point of contact changed and we spent months without a repsonse- they were not professional and transparent with the pricing of their cleaning service
5/5
TrustpilotThank you
Weronika's attentive follow-up and proactive communication enhanced my experience, ensuring all my needs were met with great efficiency.
Agent replied · 22 October 2024
Dear Eli, Thank you for taking the time to leave a lovely review regarding Weronika. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena Bhogal replied all my emails…
Geena Bhogal replied all my emails really quick with good answers to my questions
Agent replied · 22 October 2024
Dear Yu, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotResponsive and kind
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Agent replied · 22 October 2024
Dear Catalina, Thank you for taking the time to leave a wonderful 5* review. Tatiana will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotStay Clear
Used to work in this industry and these guys give themselves a shocker of a name! Staff make so many mistakes. Cannot answer a call past 6 (which for an estate agent is unheard of?). Contracts have endless mistakes in. Endless problems with billing and no explanations of how and why they are charging for set things. Save time. Use anyone else but these.
5/5
TrustpilotNorthcote Rd branch of Marsh and Parsons…
The team in the Northcote Rd branch of the Marsh and Parsons are always attentive and resolve any issues in a timely fashion.
Agent replied · 22 October 2024
Dear Pablo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
