Trusted Agent profile · Brent
★★★★★
1,112 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,112 reviews on two platforms, including 281 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
1/5
GoogleStay away not good on services and no heart on people even you have children they will force you out even only a day until you got a new apartment the next day they will still kick you out no heart or concern to their clients
Dear Fort Reyes, thank you for your feedback, we’re sorry to hear your experience wasn’t as we would have expected it to be. All feedback is very important to us and appreciate you bringing this to our attention. We would like to look into this matter further, if you could kindly contact me on customerrelations@dexters.co.uk. I look forward to hearing from you. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotExcellent Property Manager
We have had a very positive experience with our M&P Property Manager who has assisted through issues that are often time sensitive and negatively impact us as residents. They have consistently been proactive, always very responsive and flexible whilst demonstrating a professional and understanding manner. Very impressive.
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
5/5
TrustpilotSpoke on the phone with Charlie about…
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had a great experience with this agency. They were attentive and catered to my needs, and were happy to accommodate viewings based on my availability. I was in contact with Sebastian, who helped us all the way through and I can’t recommend him enough.
Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service from the Marsh and Parson's Queen's Park Lettings team. In particular, Seb, one of their senior lettings negotiators. He was extremely kind, professional and patient, and very supportive in helping me reach the right decision in finding the best home for us.
Dear Diana, It’s great to hear that you have had a brilliant experience with our Queen's Park office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTop rental experience
After getting little traction trying to rent my flat out in Queenspark, I approached Marsh&Parsons. Within the hour Thaminah the rentals manager had visited me and instantly instilled me with confidence about this whole rental property. The following day, I was introduced to her negotiator and also a lovely professional chap came round to take pictures which were pretty much immediately published. I would highly recommend this agency and although I haven’t had contact with the sales team, if it is inline with the rentals team then this agency must be at the top of your list in the Queens Park region.
5/5
TrustpilotI have been with Marsh&Parsons since…
I have been with Marsh&Parsons since 2023 and it has been a great experience throughout as a landlord all my transactions has been smooth.
1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
5/5
GoogleTyanna and Rachel have been so brilliant to work with. Their communication through the whole moving process has made it so easy for me. Can't recommend them highly enough. 5 stars
Dear Will, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleI had a really seamless experience purchasing a flat with Marsh & Parson's Queens Park - a big thank you to Bas whose an excellent agent.
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotI AM VERY DISSAPOINTED WITH MARSH AND…
I AM VERY DISSAPOINTED WITH MARSH AND PARSONS AGENT, THEY DONT ANWSER CALLS, OR EMAILS, OR TEXTS SINCE MOVE IN DATE. AS SOON AS YOU PAY YOUR RENT, WHICH I PAYED UPFRONT FOR 1 YEAR, THEY DON'T HELP AFTER ALL. THE METER IS BROKEN, I RECIVE NO BILLS BECUZ OF THEIR EXTREMELY POOR SERVICE, NOW I HAVE NO HOT WATER OR HEATING IN AN £3600 A MONTH APARTMENT.????????????????????
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
GoogleTyanna understood my preference quickly and showed me appropriate properties in a well organised way. She is friendly too.
Dear Michiko, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleThanks to Sasha at Marsh & Parsons for helping us buy our first home. He was very helpful and made the whole process extremely smooth!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
