Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPhoebe and the letting team.
Phoebe and the other members of the Marsh & Parsons letting team, have been a superb asset and help over the last 10+ years. Through out this period they have kept a watchful eye over my property and looked after my tenants and myself with a cheerful demeanour. When maintenance issues arose, as invariably they do, they promptly attended the property carried out the works required without fuss. Marsh & Parson also ensured that I had high calibre and long standing tenants (to be honest over the many years of using M&Ps services I only actually had two different tenants - a period of around 20+ years). Can highly recommend M&P
Matthew · 10 January 2024
Agent replied · 22 October 2024
Dear Matthew, Thank you for taking the time to leave a lovely review regarding Phoebe. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent
Excellent - James Cutting at South Ken office knows how to do things. We moved from another well known agent having had very few viewings and no offers over 4 months. James recommended making basic improvements to a dated flat and staging it. We had two offers within two weeks and completed at the asking price. It was worth paying a little more in commission.
IH · 14 October 2024
Agent replied · 22 November 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat service from a Tenancy Manager
Recently, the Tenancy Manager Daniel Leung, has worked on a few change of tenancies for my rental property. He has been excellent! Super attentive and efficient, and good attention to details. He has made the process really seamless for my tenants and me. He has been an excellent client facing representative for Marsh & Parsons, and I will continue using them for sure! Thanks again to Daniel Leung/Marsh&Parsons.
Betty · 23 August 2024
Agent replied · 22 October 2024
Dear Betty, Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service From Jasmin
Jasmin is very efficient and a delightful individual to deal with, nothing seems to be too much trouble
Clive · 24 September 2024
Agent replied · 22 October 2024
Dear Clive, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotDaniel Leung was very very helpful and…
Daniel Leung was very very helpful and did everything possible to help sort out some issues. He was very professional and personable.
Rosie · 19 July 2024
Agent replied · 22 October 2024
Dear Rosie, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla has been amazing with helping…
Derbhla has been amazing with helping my daughter with her change of occupancy, she ensured everything was done in a timely manner and my daughter is extremely happy!
Edward · 27 March 2024
Agent replied · 22 October 2024
Dear Edward, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
Niina · 18 December 2025
★★★★★ 5/5
TrustpilotAbdullah Leghari has been very…
Abdullah Leghari has been very helpful with my apartment and getting it rentable. Nothing is a problem for Abdullah. He is very professional and effiecient at his job. Great work Abdullah keep up the good work!
A · 20 September 2023
Agent replied · 22 October 2024
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleIkneet’s insight and support when answering questions, keeping us updated every step of the way, and sorting our tenancy was unmatched. She was professional, on her game and really took the time to understand our needs and exceed all our expectations. Thank you for making everything as straightforward as possible! Incredibly grateful for our experience with her and the team.
Sandeep · 17 December 2025
★★★★★ 5/5
TrustpilotMaha Iqbal is highly efficient
Maha Iqbal is highly efficient, hugely resourceful and enormously considerate. She does Marsh & Parsons huge credit and has handled looking after my property with sensitivity and consideration. She's a rare asset.
Frodsham · 20 December 2023
Agent replied · 22 October 2024
Dear Frodsham, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotEdward has been brilliant
Edward has been brilliant. Very efficient and actually picks up the phone and calls! A rarity these days when everything is done via email. Can recommend. Very professional.
Happy · 15 March 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleTyanna Brandy is a lovely, professional agent. She is really helpful and enthusiastic about our house hunting! Definitely recommend her!
Wenjing · 11 August 2024
Agent replied · 9 November 2024
Dear Wrnjing, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotNara at M&P is awesome
Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !
Dan · 14 March 2024
Agent replied · 22 October 2024
Dear Dan, Thank you for taking the time to leave a lovely review regarding Nara. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleJust finished a viewing of a flat to let with Piers, he was very approachable and answered all of my questions clearly and honestly which I really appreciated! Would recommend him for all your questions!
Luke · 8 October 2025
Agent replied · 22 October 2025
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
TrustpilotWeronika Lajborek
Weronika Lajborek - In the absence of our tenancy manager Weronika dealt with my many queries calmly, swiftly and ultimately correctly. Unfortunately there had been an error in the apportionment of rent between tenancies however Weronika took the time to understand the situation, consult her accounting team and ultimately resolve the matter in a very short space of time. She also took the time to provide a full explanation via an email detailing the sums due back to myself from the tenancy crossover. I would rate my experience of dealing with Weronika very highly and I wish her well in her career.
AM · 14 December 2023
Agent replied · 22 October 2024
Dear AM, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotDaniel has been excellent in our…
Daniel has been excellent in our transfer of tenancy process which was complex and all went smoothly. Thank you Daniel
NBc · 6 August 2024
Agent replied · 22 October 2024
Thank you for your kind comments regarding Daniel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleTyanna Brandy was amazing at showing me properties in queens park. She is great, highly recommend!
حياتك · 10 October 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleTyanna was amazing, she made viewing properties in Queen’s Park so easy and enjoyable. Highly recommend!
KOUASSI · 10 October 2024
Agent replied · 9 November 2024
Dear Kouassi, Thank you for taking the time to leave a wonderful 5 star Google review. Tyanna will be thrilled to read your kind comments. Kind regards, Lesley
★★★★★ 5/5
TrustpilotExcellent
Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!
Lucy · 17 April 2024
Agent replied · 22 October 2024
Dear Lucy, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMassive 5 stars to Zamar and the lettings team at Queens Park, helped me find a flat with ease
John · 14 October 2026
★★★★★ 4/5
TrustpilotMarsh & Parsons
Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!
Abisola · 13 November 2023
Agent replied · 22 October 2024
Dear Abisola, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotHow are this company still running?!
Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!
Michelle · 12 July 2022
★★★★★ 5/5
GoogleArbnor Zeneli is the best in the north west! Super helpful and friendly and always on point when i've had questions.-and ive had many! Top man! Cheers
Max · 14 March 2024
Agent replied · 9 November 2024
Dear Max, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleTyanna was super helpful at getting back to us quickly, making the moving process swift and easy!
Danielle · 10 September 2024
Agent replied · 9 November 2024
Dear Danielle, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
