Trusted Agent profile · Brent
★★★★★
1,112 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,112 reviews on two platforms, including 281 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional service- thank you Marsh and Parsons
I don’t usually write reviews, I felt compelled to on this occasion because the service has been exceptional.
Dear Susie, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotRachel Patient and Ash Hutchings
Both Rachel Patient and Ash Hutchings were super helpful. Gave me all the answers I need in a timely manner. Both were super friendly and easy to work with.
Dear Danielle, Thank you for taking the time to leave a lovely review regarding Rachel and Ash. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat support
The M&P team has always sorted out very quickly any issues we had with the flat we rent with them. The team, led by Baran Mehmet, was quick and spot on helping us when necessary. Higly recommen them.
Dear Americo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotTrusted & professional property managament
Very prompt responses and our concern was resolved in merely a matter of hours. Phoebe has been great over the years and has assisted with various matters with the utmost professionalism and timely responses.
Dear Lubna, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service
Baran has been really attentive and helpful during all our tenancy changes. Great service, highly recommend
Dear Carla, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
4/5
TrustpilotA big thanks to Helen Moseley in…
A big thanks to Helen Moseley in Marsh&Parsons Askew Rd branch. She went above and beyond to help me with the sale of my flat in St Elmo Rd W12 - very good, nice, kept me informed and helped get the sale over the line 😊👏
Hi Louise, thank you very much for taking the time to leave such a positive review. We're delighted that you are happy with your experience with us. Helen and the Askew Road team will be thrilled. All the best, Marsh & Parsons.
5/5
TrustpilotSatisfied agent doing a good job
I wanted to be sure the agents are doing their job to my satisfaction, So far I am happy to say that is the case, and I am happy to let the agents continue to do so.
Dear Vindur, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotKyrsten was very helpful and attentive…
Kyrsten was very helpful and attentive with addressing any issues we have been having with our flat!
Dear Kristina, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleTyanna was professional, friendly and really listened to our needs. She showed us great flats that suited our requirements. Highly recommend her and the agency!
Dear Alina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotElisabeth has solved all of our…
Elisabeth has solved all of our problems to a high satisfaction for us and the landlord. Everything was answered and solved in a short time. We are very happy.
Dear Michele, Thank you for your kind comments regarding Elisabeth and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
GoogleBlera was very helpful and was perfect in working around my schedule for viewings! Amazing service!
Dear Olsa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotExcellent communication with Property…
Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleHad an amazing experience viewing with Ikneet from Marsh and Parsons, extremely proactive and understood exactly what we were looking for, and really went above and beyond when helping us with queries about the area. Didn’t waste any time when prioritising our needs, communicated professionally and consistently. Grateful for the exceptional assistance at what can be a very stressful hunt. Appreciate all the advice and care taken with us + would definitely recommend!
5/5
TrustpilotDerbhla has been super helpful!
Derbhla has been super helpful with our recent change of occupant process. She is always polite and ensuring our questions are answered as quickly as possible!
Dear Poppy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the Property Management team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had the pleasure of working with Seb from Marsh and Parsons during my recent house-hunting journey, and his professionalism truly stood out. Despite not finalizing a deal with him, I must commend Seb for being the most impressive among the approximately 15 agents I interacted with over a two-week period. Seb's in-depth knowledge of the real estate market was evident, and he took the time to understand our specific requirements. His clear communication and dedication set him apart, keeping us well-informed and confident throughout the process. Despite not closing with Seb, I can confidently say that he is the epitome of a professional estate agent, making him a standout choice for anyone in search of a seamless and enjoyable real estate experience.
Dear George, We really appreciate you taking the time to leave such lovely comments about Sebastian. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotChange on tenants
Worked with Jordann Webb in change of tenants. Jordann has been patient in helping me addressing any of my concern, he was able to offer support and advice and kept me well informed
Dear Nelson, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTyanna was very helpful in our property search, she was very approachable and took us to properties which fitted what we were looking for.
Dear Bethany, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad the best experience with Marsh and Parsons. Special thanks to Tyanna that took us to viewings and accommodated our requests best way possible.
Dear Yuliya, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAvoid at all costs
Never, under any circumstances, rent through Marsh & Parsons. They are an absolute nightmare to deal with.Firstly, they have a shocking habit of losing critical documents. Whether it's your application papers or important lease agreements, they seem to vanish into thin air under their careless watch.And if by some miracle they manage to retain your documents, be prepared to sign the same ones repeatedly. It's as if their staff thrive on asking for signatures ad nauseam without rhyme or reason.Speaking of staff, there's such a high turnover that you'll likely interact with a different agent every time you contact them. This leads to a lack of continuity and a complete absence of clear handover procedures for new staff members, leaving you to constantly re-explain your situation with each communication.Oh, and let's not forget about their uncanny ability to lose personal documents. Your sensitive information is treated with the same carelessness as junk mail, leaving you vulnerable to potential identity theft and privacy breaches.As if their incompetence wasn't enough, they have the audacity to slap you with an unreasonable rent increase of 25%. It's highway robbery disguised as property management.And when you try to hold them accountable for their mistakes, good luck. They take absolutely no responsibility whatsoever. They'll dodge, deflect, and deny any wrongdoing, leaving you stuck in a mess of their making.To add insult to injury, when you request lease documents for your own records, they suddenly become incapable of providing them. It's as if they operate in a parallel universe where basic administrative tasks are beyond their comprehension.In summary, Marsh & Parsons is the epitome of everything wrong with the real estate industry. Save yourself the headache, heartache, and financial strain. Stay far, far away from Marsh & Parsons if you value your sanity and financial well-being.
Dear Mitch, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah is an excellent tenancy…
Abdullah is an excellent tenancy manager from a landlord perspective - quickly deals with issues alone if we are not needed and provides several options for remedies when we need to get involved. Very courteous and efficient
Dear Tim, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThank you, Tatiana.
Tatiana Rodrigues has been a great help with figuring out the process of ending my tenancy. She works efficiently, keeping an open line of communication at all times. Thank you, Tatiana!
Dear Rolo, Thank you for taking the time to rate your service with Tatiana. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty manager experience
Cameron is a new property manager for me and so far been great at responding quickly and resolving the issues. I am very impressed and wanted to thank for all the efforts!
Dear Dasha, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotReally helpful follow up by Property…
Really helpful follow up by Property Manager - Abdullah LeghariAll sorts of little and not so little things from Kitchen doors to leaking radiators - all a weight off my mindA big thank you to Abdullah
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat experience
Derbhla has been so responsive and amazing to us. Any maintenance issue we have, she responds quickly and always gets in touch with our landlord immediately. Would highly recommend using them to manage your properties.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
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