Trusted Agent profile · Brent
★★★★★
1,113 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,113 reviews on two platforms, including 281 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleIkneet has honestly been such a blessing during my rental search. From the very first message she’s been so kind, patient and genuinely supportive. She really took the time to understand what I needed, and it never felt like she was just doing a job, she actually cared. She kept me updated every step of the way and made the whole process feel so much less overwhelming. I’m really grateful for all her help. I’d recommend her and Marsh & Parsons to anyone looking to rent!
5/5
GoogleWas shown a flat by Paulina and couldn’t have asked for a better experience. She was professional, punctual and so friendly which put me at ease and made the whole process so much less stressful! I really appreciated how she made everything so easy and convenient for me and was able to honestly answer my questions and give such helpful advice. It makes such a difference having someone who actually listens and helps you figure out what is right for you, would definitely recommend reaching out to them if you’re looking for a place!
5/5
TrustpilotProfessional, courteous and impressive.
I have been working with M&P for 9 years and my experience with the company is well above the expectations. Very professional people dealt with me in detail and very courteously. I am always impressed with their professionalism. All paperwork is flawless and they always answered my questions in detail and kindly. I have met many great people during my time with M&P, latest addition to my list is Charlotte, Claudia, Kellan and Baran Mehmet. I applaud you all.
Dear Anne, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotI’ve had a great experience with Eryk…
I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!
5/5
GoogleI recently had the pleasure of working with Zamar Beckford for the letting of my home. The process was seamless and handled with a real level of care and professionalism. Thanks again Zamar, looking forward to working with you again
2/5
TrustpilotCould have better manners
Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
5/5
GooglePiers was absolutely excellent to work with. Quick to find new places for me, quick to schedule bookings, and always prompt and polite when following up afterward to understand how I felt about each viewing. I'd work again with him in a heartbeat.
5/5
GoogleSo, we stumbled across Richard Elliott at the Queens Park branch on salsbury road and what a pleasure to work with him fully knowledged great customer service and hand holding throughout my entire process of purchasing our property in the area. Sales estate agents like him are what is required to have complete re-assurance we are buying into and with the right agents for these types of transactions. I would definitely approach Richard again for future purchases and he's kindly agreed to help with after sales and if I ever need any help or to answer any questions in the future. Employee of the year for his diligence and patience - thank you Richard
Dear Priya. Thank you for your kind review of Richard. We're so glad to hear your experience buying with Marsh & Parsons was an enjoyable one. All the best in your new home and we hope to do business with you in the future, M&P
5/5
TrustpilotA great property manager, hopefully for you too
This review is more so for our property manager, Elisabeth Ppasa, than for Marsh&Parsons, who like any other real state agency, probably has it's equal share of flaws and good practices.If you do get Elisabeth as your property manager, she is extremely reliable and responsive. If you do run into issues or have questions about your property, she will be extremely dilligent in addressing and solving them in what her ability and scope is concerned. We feel very reassured having her as our first point of contact.
Dear Camillo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleExceptional Service, Personalized Attention Working with Arbnor Zeneli was a delight. He listened attentively to our needs, guided us through multiple property viewings, and made the process enjoyable with his friendly demeanor. Highly recommend him for a seamless and personalized house hunting experience.
Dear Gopal, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotTraumatised Experience: Be Cautious
Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.
Dear Erin, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, lesley, Customer Relations
5/5
GoogleTobi is an absolute star. He helped me find the perfect flat for me and my family in less than a week. Definitely go with Marsh and Parsons if you're looking for a flat
Dear Nirav, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleBlera was amazing in showing me a few properties around the area, great customer interaction would recommend marsh and parsons to anyone looking for the best service for lettings!
Dear Amerilda, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotTop-notch property manager
Abdullah is by far the best property manager I've ever had- he always picks up his phone, is quick on emails, and keeps the ball rolling whenever an issue needs to be resolved.
Dear Kim, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleWe are so glad we chose M&P for our sale - we were highly impressed with Bas when we went through the buying process and thought the QP team came across really well when we were deciding to sell (having spoken to all the other local agents on Salusbury Road). During the sale, we had an excellent experience with Lewis Assim - his communication, expertise and responsiveness was honestly so helpful and we were really pleased with the sale price Lewis successfully negotiated. We are also thankful to Charis Coleman who was similarly a great help to us during our first sale which unfortunately fell through for reasons outside out of anyone's control. We would strongly recommend M&P to anyone selling their Property in Queens Park.
Dear William, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
5/5
TrustpilotGreat support
Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!
Dear Nicki, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotM&P rental service a disaster
Do not use M&P to let out your properties. I’ve used them for years and the service was ok until they developed a new co-coverage model where they have a team of people cover you instead of one person for each property. Absolutely awful experiences on properties I let through them under new model. Key information not communicated (delaying moving in date for tenant despite dated contract signed) and then being inundated with non-sensical emails from people relating to property issues they have no clue about. It’s so bad I am going to sever my relationship of 15 years with them. Whoever designed the pooled coverage model is a COMPLETE IDIOT as it does NOT work for landlords. I hope someone senior sees this review as the pooled model is a DISASTER for landlords
Dear James, I am sorry to read your 1* review comments. I understand that our head of department Charles has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations
2/5
TrustpilotWarning! Not recommended for landlords or tenants!
Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.
I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
1/5
GoogleDealt with Tori on the lettings side. It was a horrible experience - bait & switch tactics were used, basically anything to get the contract signed. On top of the bait & switch, there was also an issue she was aware of but only shared this information once the keys were handed over knowing that it then wouldn't be her problem.
Hello. Thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons hasn’t met your expectations. Please may we ask that you send more details to our Customer Service Team at, customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons Head Office.
5/5
TrustpilotTenant
I have been renting from Marsh and Parsons for over 4 years and would like to acknowledge my Tenancy Manager Michel as a professional who is always prompt in assisting any of my queries.
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Hayley
5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleTyanna was really helpful showing us some promising houses within our budget and preferences. We highly recommend Tyanna if you are looking for a new house ☺️☺️
Dear Lara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
TrustpilotAvoid Avoid Avoid
Avoid using this company if you have any choice whatsoever. As a buyer of a potential property, they play off offers when the client has already ‘accepted’ and are 100% untrustworthy. In a market that is already stressed by interest rates and uncertainty, they add to the BS by being both unprofessional and 'green' at the same time. As a vendor i will never use them. Total time-wasters. Queens Park office need to have a look at their behaviour.
I am sorry to read your 1* review comments. I have passed them to our Sales Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations
5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
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