Trusted Agent profile · Brent
★★★★★
1,114 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,114 reviews on two platforms, including 281 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GooglePiers showed me a flat yesterday. He was very helpful, professional, and organised! Would definitely recommend him!
Dear Ward, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
4/5
TrustpilotAbdullah has been very responsive…
Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.
Dear Pascal, Thank you for taking the time to leave us a 4 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat responsiveness
We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.
Dear Zhou, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleWe recently bought a flat through Marsh and Parsons and would highly recommend them. All agencies are dependent on their agents. Lewis Assim - who we worked with - was by far the best agent from all the agencies we came across. We crossed paths with dozens over our 6 month search, sale and eventually purchase. I've even referred a friend to sell their flat with him and we will also look him up when we sell a little way down the line!
Dear Callum, We really appreciate you taking the time to leave such lovely comments about Lewis. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
5/5
GooglePiers was very helpful and informative
Dear Rose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotBeen managed by Owain for several years…
Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotGreat experience with the estate…
Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.
Dear Natalia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, lesley
5/5
TrustpilotHaving just completed my sale
Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.
Dear Marisa, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
GoogleVery helpful tour from Piers, very informative and answered all questions. Paulina organised very quickly too, a very smooth process.
Dear Matthew, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GooglePaulina and Piers have been GREAT at showing us viewings around Queens Park ! So helpful and cheery 🩷🍓🏆 …
Dear Florence, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotNara Bolor-Erdene's excellent service!
I'd like to compliment Nara Bolor‑Erdene for her excellent handling of all my property management concerns. Unfortunately, I've had a few issues at my property recently, but Nara's clear communication, efficient follow up emails and calls with handymen and plumbers, along with her very fair handling of all quotes, has taken much of the stress away from me. Nara has a polite, calm and empathetic nature over the phone and over email, which makes me feel as if she genuinely cares about my property issues and that she is invested in getting my problems resolved. She is a brilliant asset to the Marsh & Parsons team.
we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
GoogleGreat customer service, highly recommended, special thanks from Zamar
Dear Atiqullah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotProblem solved!
Debbie solved a problem for us that had been going on for some time!
Dear Katie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
5/5
GoogleTyanna Brandy was very nice to speak to. Made me feel very comfortable speaking with her and is a very gd listener. Made the right recommendations according to my preferences that I told her.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotEfficiency
My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.
Dear jacob, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotWhilst I would never recommend Marsh…
Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.
Dear Harry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GooglePiers was very committed, professional, communicative, empathetic and helpful with our search. We would recommend him for anyone looking for a rental in the area.
5/5
TrustpilotElizabeth has been very helpful
Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly
Dear Bridget, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGiles was very helpful
Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena
It’s great to hear that you have had a brilliant experience with Giles. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTo whom it may concern: Appreciation
To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra
Dear FMP, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Harry, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleIkneet was really helpful. She was professional, friendly, and always quick to respond to any questions. Everything went smoothly and she made the whole experience much easier. I really appreciated her support and would happily recommend her to others.
5/5
GoogleIkneet has honestly been such a blessing during my rental search. From the very first message she’s been so kind, patient and genuinely supportive. She really took the time to understand what I needed, and it never felt like she was just doing a job, she actually cared. She kept me updated every step of the way and made the whole process feel so much less overwhelming. I’m really grateful for all her help. I’d recommend her and Marsh & Parsons to anyone looking to rent!
5/5
GoogleWas shown a flat by Paulina and couldn’t have asked for a better experience. She was professional, punctual and so friendly which put me at ease and made the whole process so much less stressful! I really appreciated how she made everything so easy and convenient for me and was able to honestly answer my questions and give such helpful advice. It makes such a difference having someone who actually listens and helps you figure out what is right for you, would definitely recommend reaching out to them if you’re looking for a place!
5/5
GoogleI recently had the pleasure of working with Zamar Beckford for the letting of my home. The process was seamless and handled with a real level of care and professionalism. Thanks again Zamar, looking forward to working with you again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
