Trusted Agent profile · Brent
★★★★★
1,634 reviews across 2 platforms
72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ
Hamptons's office in Brent, at 72-74 Chamberlayne Road, is rated 4.3 out of 5 across 1,634 reviews on two platforms, including 198 Google reviews rated 4.7.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
1/5
TrustpilotVery unfriendly people
Very unfriendly people, lacking basic costumer service skills
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleHad a great communication with Luis. He showed us most of the properties we found online and added his honest comments on each and every one of them. He did his best to comfort us. We are happy to have our first UK tenancy experience with Luis.
5/5
GoogleJust to say that James does a really great job- and is a total straight shooter. He seems to have all the inside info about new stuff coming on, what a place is really worth, etc. Am looking forward to him finding me a great house in the Queenspark area soon!
5/5
GoogleGerson Barnett. Greene & Co gave us an outstanding service when they sold our property. There knowledge of Kensal Rise & Queens Park area is second to none - They are not your typical pushy estate agent. If you are thinking to buy or sell, speak to Greene & Co first!
5/5
TrustpilotHamptons Letting services
I’ve let a property through Hamptons for the last 3 years. They have always communicated well and ensured anything that needs sorting at the property is seen to in a timely manner. I’m very happy with the service I have received.
5/5
TrustpilotGreat experience
My issues are always resolved as promptly as can be by Melanie Hudson! She is always readily available and willing to help. She is super kind and helpful!
5/5
TrustpilotOverall the Hamptons team have been…
Overall the Hamptons team have been fantastic and very attentive. Our property manager Angela Parn has always kept us updated and been polite and friendly when we have spoken to her. Would definitely recommend!
5/5
TrustpilotPrompt and very professional response…
Prompt and very professional response to solve an issue with the hating system
5/5
TrustpilotSandra Mccare has dealt with our check…
Sandra Mccare has dealt with our check out, professional and speedy service. Really appreciate it. Replies to emails promptly
1/5
GoogleDreadful. We will never use these estate agents ever again, we had such a terrible experience with them.
I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 02031514386 so we can discuss your problem. Branch Manager
5/5
TrustpilotProblem solving
As a tenant of the Hamptons Agency I face facility issues from time to time. I appreciate our Property Manager - Gemma Ward rot your operative support with problem solving.
5/5
GoogleI found a great apartment through this agency; my contact Natalie Latus understood what I was looking for and contacted me as soon as she thought I might me interested in a new property. Also, they are very nice and reliable, I've had a good experience with them so far!
1/5
TrustpilotHorrible Customer service and rude…
Horrible Customer service and rude estate agent
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty management
Property management. Always keeps us up to date. Quick responses.
5/5
TrustpilotDawn always offers a prompt and…
Dawn always offers a prompt and efficient service for Hamptons, when we encounter any issues with our rental apartment. The issues (not that there have been many) are dealt with professionally and in a timely fashion. 5 star service
5/5
TrustpilotGreat customer service
Perfect service provided by Melanie at the Bath office. Prompt resolution to an internet access issue. Was available and easily contactable during the process.
1/5
TrustpilotNot a care in the world
Not a care in the world - emailed them about a flat in Wimbledon (via Rightmove)... walked past their office, saw them sitting in there chatting and laughing. Received no call back, no email. HOPELESS and obviously not interested at all.
5/5
TrustpilotApril K. Her surname (not written here) says it all!👍
April K., senior property manager provided us with really quick responses and follows up everything. I have found it very very easy to deal with her. Very helpful indeed.
5/5
TrustpilotI have used Hamptons for the last three…
I have used Hamptons for the last three rental houses and cannot rate them highly enough. The whole team are so helpful. communication is excellent and nothing is to much trouble. A thoroughly professional property management company. Thanks all.
5/5
TrustpilotCheerful professionalism
The cheerful professionalism of the Hamptons team is a difficult thing to match. The competition must feel challenged.Rebecca Ellie and Molly each continue to excel and I have no doubt that this team will achieve at the top level.
4/5
TrustpilotQuality of service
Jennifer Powell provides a very good link between myself and my current tenants.
5/5
TrustpilotReally helpful and kind property manager
Had a very good experience with our property manager, Sarita Sainsbury. She has always been of great assistance, replying very quickly to our inquiries, even after the tenancy has ended. Always pleased with her kind and great service.
5/5
TrustpilotCDM has dome the good job with painting
5/5
TrustpilotGreat professional service from Gemma…
Great professional service from Gemma Ward at Hamptons. Nothing was to much trouble and her background research to present the most economical solution for the problem was exlemplery.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
