Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs- harrassed us
Avoid at all costs- harrassed us, tried to contact out financial adviser to see if we could afford to move at a different date behind our back. Do not use
Thomas · 22 February 2019
Agent replied · 23 October 2024
Good Morning, thank you for taking the time to leave us your feedback. Hamptons International take customer service very seriously so we are naturally disappointed to read your review. We would like the opportunity to look into this matter further and ask that you provide us with the name of the branch you have been communicating with and send any further information to customercare@hamptons-int.com. We look forward to hearing from you and addressing your concerns further.
★★★★★ 5/5
TrustpilotGemma Ward
I have been dealing with Gemma Ward since she recently took over her new role at Hamptons and what an absolute pleasure it is to deal with someone that is on the ball, answers emails straight away and gets the job in question sorted. She makes dealing with Hamptons painless!
Jane · 1 April 2022
★★★★★ 5/5
TrustpilotOwen Sawford - Stratford branch - Excellent
Dealt mainly with Owen Sawford for our house sale. He was extremely efficient, understanding, quick to respond to communication - even answering a message on his birthday! He made the process extremely easy despite the sale potentially falling through x 2. He really is a credit to Hamptons Stratford on Avon. Well done Owen!
Jill · 20 July 2021
★★★★★ 4/5
TrustpilotSwift Action in replacing the bath panel
We are happy with the service to replace the bath panel which I raised with Jennifer Powell. Thanks for acting swiftly and replacing it. Happy with the service.
Arul · 13 February 2024
★★★★★ 5/5
TrustpilotUsed Hamptons to relocate to the UK
Used Hamptons to relocate to the UK. Extremely good service and approach from them as a company and especially our lettings negotiator Jack Quoroll. Would definitely recommend.
Sebastian · 24 February 2020
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and as such it is wonderful to hear Jack had such a positive impact on your relocation. Than you again, we look forward to sharing your feedback with him.
★★★★★ 4/5
TrustpilotProfessional, friendly & efficient!
Our first experience of renting and also dealing with Hamptons - we received a professional, friendly and efficient service throughout.
David · 8 July 2024
★★★★★ 5/5
GoogleAs first time buyers and looking for a property around Kensal Rise, we approached Greene & Co. and got a lot of valuable support from Mark Collins who took the time to really understand well our purchase needs and features we were looking for and showed us relevant properties within our budget. Thanks a lot Mark for your support in our buying journey.
Tangi
Tangi · 26 October 2015
★★★★★ 5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
Bob · 7 November 2022
★★★★★ 1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Wenying · 5 June 2020
Agent replied · 23 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
James · 18 August 2023
★★★★★ 5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
Natarin · 3 November 2022
★★★★★ 5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
Snake · 4 August 2022
★★★★★ 4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
Alexander · 3 January 2023
★★★★★ 5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
Ciara · 1 May 2024
★★★★★ 5/5
TrustpilotSalisbury flat rental
I'm currently renting my flat with Hamptons. Everyone I deal with is very professional and great to deal with. Would recommend highly.
Alex · 16 May 2024
★★★★★ 5/5
GoogleEarlier this year we sold our house in Queens Park through Green & Co. The team, lead by Paul Harris, were professional throughout and not only got a fantastic price for our house but made the experience positive for all concerned. They know the market inside out and should be a first call for anyone looking to buy or sell in Queens Park.
Sarah · 26 October 2015
★★★★★ 5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
Aslan · 10 October 2024
★★★★★ 4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
Marco · 9 July 2021
★★★★★ 1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Martin · 9 June 2022
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
Simon · 22 March 2024
★★★★★ 5/5
GoogleWe were really impressed with Charlie Rowe and would recommend working with him to sell your property. He gives honest and valuable advice and really goes the extra mile.
Charlotte · 25 October 2017
Agent replied · 23 October 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
★★★★★ 5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
Carlos · 23 June 2021
★★★★★ 5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
Richard · 27 June 2023
★★★★★ 4/5
GoogleProfessional, personal and very knowledgeable estate agent. James went the extra mile for us.
Leigh · 26 October 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
