Trusted Agent profile · Brent
★★★★★
1,643 reviews across 2 platforms
72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ
Part of Hamptons, see every office.
Hamptons's office in Brent, at 72-74 Chamberlayne Road, is rated 4.3 out of 5 across 1,643 reviews on two platforms, including 198 Google reviews rated 4.7.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful
Awful, extremely rude, lied about everything and trapped me in a rental contract that was much longer than I agreed to or wanted.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
2/5
TrustpilotPoor experience when things go wrong.....
I'm currently renting from Hamptons Marlborough and to date have had a pretty bad experience with their use of suppliers to carry out work, a simple toilet mechanism that was allegedly fixed using glue!!! And I am now in the 8th week of being without an oven, apparently because I gave too much notice as to when the oven could be fitted out is now out of stock. Seems like they do everything they can to penny pinch on repairs to maximise their profit
1/5
TrustpilotA company that Lies about representing…
A company that Lies about representing vendors and buyers, who attempt to bully their clients, and who redact documentation when questioned about why they weren't honest about a linked transaction
Thank you for leaving us a review. Customer service is very important to us and we are naturally disappointed to read your feedback. We have been cooperative during the investigations into your complaint which are still ongoing.
5/5
GoogleI am a first time buyer and I had a great experience with Greene & Co. Josh Holder was helpful, courteous and always prompt at getting back to me with any questions I had.
1/5
TrustpilotAvoid Hamptons Property Management Service
This is a rating for the letting and management service. Lettings service from the East Sheen branch is fine, they found tenants in a reasonable amount of time and getting contracts signed was straightforward. I would give lettings 4/5.However the property management service is incredibly poor and unprofessional given the 'prestige' of the Hamptons brand. I used this service for my rental property for two years and experienced a number of problems - simple maintenance issues taking multiple visits to resolve, contractors being poorly briefed, double or incorrect charges and unnecessary work being performed. Dealing with the service was painful for both myself and the tenants. I've now switched to an independent property management company and am getting a much more professional service. Moral of the story - avoid at all costs!
5/5
TrustpilotGreat service
Rebecca has been very helpful in dealing with problems that arise with our flats and she has always been there to give advice.
5/5
TrustpilotPatryk
Patryk, the new property manager from Hamptons Windsor does an amazing job. I've had recently few problems in my flat and everything has been sorted in few days. I was very impressed. I hope he stays with Hamptons for a long time.
5/5
Trustpilotmax at hamptons. managing a new tenancy
max is working diligently and effectively to manage a new tenancy in my tired old property. he is dealing with multiple issues as well as contractors, local authorities and the tenants. in addition he continues to keep me informed of developments.
5/5
TrustpilotExcellent Service
We have recently moved into a property that was rented and managed by Hamptons in Sunningdale. Julian has worked incredibly hard to solve end of tenancy issues for us. He has been a pleasure to deal with, always answers our queries immediately and updates us on a regular basis. The service we have received has been exceptional and we would definitely recommend working with Julian.
5/5
TrustpilotThank you, Hamptons
I really appreciate the way Hamptons deal with any problems I have at my home. Things are always dealt with in a timely manner & communication is great at every stage. Patryk, my Property Manager, has been very professional & friendly in his approach.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
4/5
GoogleGreat team who worked hard to source me some fantastic properties in difficult and competitive times. Both were honest in there thoughts on the area and really understood my and my family's needs.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
GoogleGreene & Co is a great agent whether you are selling, buying or renting. The whole team has a fantastic attitude and Paul has been excellent helping us throughout the selling process.
4/5
GoogleTop service from Greene & Co - I would highly recommend them. They showed us 6 houses in one day, and were able to reschedule on the spot, when we wanted to urgently look for one - the one that we finally booked. Furthermore, they helped us with the bureaucratic issues and we largely enjoyed it, since we were moving from abroad first time in the UK. We will definitely recommend them to our friends. However, they lose 1 star out of 5 for claiming that the house we rented had under floor heating, which it didn't. I Think though it was an honest mistake and hold no grudges.
5/5
GoogleI was impressed with James Lee throughout the time I was looking to purchase a property whilst we particularly focused around the Kensal Rise area. Unlike a majority of other agents he showed a real interest but also didn't just talk up a property for the sake of it. He naturally saw potential where it existed as well as value and showed knowledge of similar properties and recent sales values and found him overall trying to help us with the process rather just for his and Greene & Co's gain.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
1/5
GoogleThis was the worst experience I've ever had with an estate agent. They were evasive & deceptive throughout the whole process, never giving a straight answer or returning calls as promised on countless occasions. They constantly reassured us by saying yes to our every request or by saying it shouldn't be a problem, but then when it came down to it, all these issues or requests were ignored, by which time we had already given our deposits on the good faith that they would keep their word. What a mistake! Avoid at all costs.
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