Dexters Kensal Rise & Queen's Park reviews in Brent

★★★★★ 4/5

Trustpilot

Ashley Griffiths has been a great help…

Ashley Griffiths has been a great help throughout the rental process. Polite, efficient and a pleasure to have contact with. I would highly recommend Dexters, very professional throughout.

Linda · 12 October 2023

★★★★★ 1/5

Trustpilot

Appalling estate agents

Appalling estate agents. We moved out of the property 20 days ago and the landlord agreed to the full reimbursement of the deposit. As Dexter's holds the deposit, they're not reimbursing our deposit and no one is responding to our emails either. Customer service worse than poor! They only ever created problems when we were living at the property and now they're trying to steal our deposit. Literally no one is replying to our emails.Reply to query. I find it very odd that you can't find me on the database. You still have our deposit. Liaise with Dexter's North, we have given them till 12pm tomorrow to reimburse our deposit after which we will be filing and official complaint and the team at TDS where you pay a premium has assured us that they will assist us with getting our deposit back. I will not be emailing you privately as you requested. As I have sent several emails and your colleagues have failed to respond.

Sayyada · 22 June 2023

★★★★★ 5/5

Google

Tega was very personable and helpful throughout the process of signing for our new flat.

Mostyn · 8 September 2025

★★★★★ 5/5

Trustpilot

Great Staff

We have been using Dexter for a number of years now we had a problem with one of our properties they have been so helpful with sorting out for us Hayley is very responsive and dealt with every question we asked and sorted the whole problem out with a very successful outcome Thank you very much. would highly recommend Dexters Also help was received from Harriet

Gill · 21 April 2023

★★★★★ 5/5

Trustpilot

Barry Dilloway best property mgr

Barry Dilloway is the best property manager you can hope to have! He is meticulous and very professional! Someone you totally trust with your property! Bravo!

Tan · 21 November 2023

★★★★★ 5/5

Trustpilot

2nd Rental by Dexters.

This is the 2nd rental for our Apartment with Dexters. I have found them to be very professional and responsive to any queries. Our Manager, Connor Rowan, is excellent and its good to know that they deal with any issues promptly, which is important when you are not local and gives peace of mind.All in all, I would recommend Dexters as a Managing Agent.

Jaycee · 13 June 2024

★★★★★ 5/5

Trustpilot

5* service from Indre

Thanks to Indre for sorting out the maintenance issues I had quickly and effectively. All round great service from Dexters. Will be using time and time again.

Bambz · 24 October 2023

★★★★★ 5/5

Trustpilot

Great stuff- team is good

Great stuff- team is good. Louis Preston is friendly and happy- He keeps my tenants satisfied daily. Service is helpful. Communication is swift. Nothing more to it.Kevin

Kevin · 24 October 2023

★★★★★ 5/5

Trustpilot

5* service

I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!

Rajko · 15 November 2023

★★★★★ 1/5

Trustpilot

Avoid this arrogant and ruthless company

You know the reputation that estate agents have for being immoral, ruthless and greedy? Dexters personify this to a tee.Most of the reviews here seem to apply to lettings; I can confirm that their heartless tendencies extend to sales as well. When we were looking to buy late last year, they were extremely pushy, effectively bullying us into only considering more expensive properties that we could only get through shared ownership. When we said this was not something we wanted to consider they basically told us we shouldn’t bother to buy a place if that was our attitude. Extremely unprofessional.Worse still, they put us on to a mortgage broker who, whilst initially friendly, soon told us that we should forget about getting a mortgage once she discovered that one of us is self employed. Given that literally millions of the population are self employed, this was clearly untrue; she was basically being lazy, as she could foresee hard work she basically didn’t want to do.I am happy to say that we were able to purchase a property through another, more friendly and less cold-blooded estate agent, along with an excellent broker we found ourselves via Unbiased. I know losing our business is but a drop in the ocean for a huge company like Dexters, so they’re not about to lose any sleep over this and the other negative reviews on here, I’m sure. Nonetheless, I’m not going to pretend that it was a very satisfying feeling to prove this arrogant company and their associates wrong!EDITED TO RESPOND TO THE (UPDATED) REPLY FROM DEXTERS 09/06/2023: I have been in touch on the e-mail address you have provided already, and your colleague replied and informed me that they have passed on my feedback to the relevant branch of Dexters. That you are sending this generic reminder now confirms either that you are either incompetent, uncaring, or devious (i.e. pretending I haven't been in touch as a pretext for getting my review deleted from Trustpilot).

Joseph · 9 June 2023

★★★★★ 1/5

Trustpilot

If you're a tenant, don't bother

Disgusting customer service.UPDATE : area director said he would respond the week after my complaint. I chased him a month later and he then responded. He hadn’t read my complaint. Tried to gaslight me by claiming that dexters weren’t aware of things I’d specifically addressed in the complaint and sent screenshots of emails discussing these things with Dexters. Vile.

Lucy · 4 September 2024

★★★★★ 5/5

Trustpilot

Mrika and her team

Mrika and her team. Have been excellent since taking over from my previous management agents.I have been super impressed and surprised by their excellent service.

Andy · 5 December 2023

★★★★★ 5/5

Google

Daniel Grossman is an amazing agent. Very attentive and very polite. I highly recommend him.

Pedro · 27 June 2024

★★★★★ 1/5

Trustpilot

Get another estate agent

I’ve just had the first hand experience of these utter clowns. They will do anything to get you into an apartment, including lying (mainly about renovations) and allowing people to move into a place with 1. Doors that don’t close 2. Blown light fixtures3. Filthy windows 4. Leaks / holes in walls 5. Paint splattered on windows The list goes on and on… They don’t actually reply to emails, rather ignore until you stop replying. Call up and try and discuss it, you get arrogant clowns who went to uni and did a degree in quackery try and argue back with you that you’re wrong, and that they ‘never said this or that’Once you’re signed - that’s it! Avoid them at ALL COSTS! Seriously! I’m not finished dealing with them, and I won’t be backing down!

Real · 4 June 2023

★★★★★ 5/5

Google

Overall we had a great experience with Dexters purchasing our first home. They were always very responsive and helped to move things along when the seller’s solicitors were slow to respond. Thank you to David, Riannon and Sophie for all their help throughout the process.PositiveResponsiveness, Professionalism

Selina · 26 October 2021

★★★★★ 5/5

Trustpilot

Good!

Had a great experience with Dexters, and Petros was always available to help!

Liz · 30 July 2024

★★★★★ 5/5

Trustpilot

Thank Myra for managing my rental…

Thank Myra for managing my rental property in an efficient manner. Responding to any issues in quick time to deal with as son as practicable. Rob

Mr · 7 November 2023

★★★★★ 5/5

Google

Great experience all round, from booking a viewing all the way to signing the contracts. Reggie was our go-to guy, he was really helpful, friendly, efficient and guided us the whole way. Very pleased to have dexters as our point of contact for the rental period too, very helpful and get things done straight away

Ameer · 13 January 2024

★★★★★ 1/5

Trustpilot

Poor service

I am writing as the guarantor on a property rented in Chalk Farm by 2 of my son's from Dexter's. They were model tenants for the best part of 3 years . Rent paid on time in full, no damage, no noise - as I say, model tenants. A problem arose last Christmas when one of my son's returned from holiday to find the place was infested with rodents. Dexter's did not act on the advice of the pest control agency to repair the property to prevent the incoming rodents. The infestation was so bad the rodents were walking across the floor in front of him and sitting on the stairs when he came in the door. His property was damaged, he couldn't sleep at night because of the noise of the rodent activity. Consequently he had no option but to leave as it was a health hazard. Dexter's were agreeable to release him from the remaining months of his tenancy and it was swiftly cleaned up and put back on the market at an inflated rent - it's the equivalent of constructive dismissal from a job I guess... Or being smoked out... It served their purposes very well let's just say and that is certainly how it felt. The impact and financial losses to myself and my son were significant - loss of earnings and alternative accommodation etc. Very disappointed all round with Dexter's treatment of us and I would NOT use their services again or recommend them.Update 27.5.23 . I received a response on trust pilot from Dexter saying they couldn't find me on their database which is curious. I have responded to them by email as a courtesy today with the property address and a reminder of the staff I have spoken to there. I would like to add some practical advice to my original post which is to check the deposit arrangement and whether your deposit is 'held' by the agent or TDS. If TDS 'manage' it rather than hold it (which is all perfectly legal and above board) you may find it more difficult to get your deposit returned in a timely manner. We only discovered this at the end of tenancy when the deposit had not been automatically returned after 10 days. Your tenancy agreement may have different rules on timings from the TDS 10 day rule - for example it may be written "When the Landlord and Tenant agree how the deposit should be returned, in full or in part, it must be paid back within 10 working days" which is very different. You may be waiting a lot longer for the landlord/ agent to come up with a proposal for what they would like to keep as there is no timescale stipulated. It was several weeks of chasing in this case. If you dispute what they are proposing it may be weeks or months as TDS dispute service is very slow.

Wendy · 27 May 2023

★★★★★ 5/5

Google

Very helpful sales team, Lashonte showed us round a property recently and was very informative, and has been easy to follow up with. Thanks!

Jack · 8 November 2025

★★★★★ 5/5

Google

A little last review as I have now completed!! Yay! Very happy! Couldn't have done it without Daniel! Highly recommend him if you need any help with selling or buying a house, trust him to get the job done ✅ Thank you for your help and enthusiasm, I am very happy. 😁

Britt · 16 December 2024

★★★★★ 1/5

Trustpilot

Too slow and too fast

Too slow and too fastI have extended my contract and had a end of contract negotiations. During the negotiations Dexters letting team were able to reach my landlord in same day and get instant response and we ended uplifting my rent nearly 20% which is fine too fast but no complaints...I requested some maintenance for flat, removal of some poor quality furnitures and contract update (name update) . So guess what -----all response time is 20 working days !!!!!!! I wouldn't go with Dexter, if I knew that would be the case at the beginning.

Alperen · 26 May 2023

★★★★★ 5/5

Trustpilot

Jenade has been a very good agent

Jenade has been a very good agent, helped us through the bidding process and we got the house thanks to her. I recommend her to anyone looking for a place.

Dan · 19 July 2023

★★★★★ 1/5

Trustpilot

Avoid

Very similar experience to the other negative reviews. Arrived on move in day to a dirty flat, no deep clean had been done as requested and everything was disgusting. Damaged fixings reported on moving in, some things remained broken when we moved out a year and a half later which they tried to deduct from our deposit, also attempted to charge £200 + for a carpet clean, luckily we had an email thread and pictures of the carpet when we moved in. Reported a broken cupboard door in person to one of the directors, never got fixed and when we moved out we got charged for it because we couldn't prove we had reported it. Again sent multiple agents round to view the flat in our last couple of months, one left the light on all day and fire door open. Avoid. Or at least make sure you have everything on email and take pictures of everything.

Abbie · 22 May 2023