Dexters Kensal Rise & Queen's Park reviews in Brent

★★★★★ 5/5

Trustpilot

Thanks to Donalina

I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun

Jae · 10 October 2023

★★★★★ 5/5

Trustpilot

I have to say Nadia was super amazing

I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful

Gili · 17 August 2023

★★★★★ 5/5

Trustpilot

Nina Gallagher at Dexters did the sales…

Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.

Barbara · 12 May 2022

★★★★★ 1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

★★★★★ 5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

★★★★★ 5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

★★★★★ 5/5

Google

Oscar was before time at the property and addressed all our questions regarding the property quite diligently. Thanks, Oscar.

Soniya · 17 September 2025

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi (senior property…

Jadasa Andjadiumi (senior property manager at Dexters)- is absolutely amazing! She handled our apartment inspection in a professional and attentive manner and helped me address several issues that needed to be resolved for a while. She also responds to my emails the same day and makes all needed appointments quickly. On top of all that, she is super friendly and an absolute pleasure to speak to!!! I feel so grateful that I am able to contact Jadasa with any question or issue I may have.

Christina · 27 October 2023

★★★★★ 1/5

Google

Pretty awful experience recently. Poor communication from several members of staff, they would turn up unannounced, wasn't really kept in the loop when offers were made. Didn't bother informing me on progression of sale, valuation was way of the mark. Ridiculous offers made me think there was some sort of scam going on. Honestly go elsewhere plenty of better agents around. They failed to achieve asking price, I fell for the bait and switch tactics used by them , 'Oh sure we can get you 200k above market value, only to be told 2 months later, ahh well you see markets changed mate'. As for value for money.....45,000 in commission for what exactly. Disgusting... So sale of my property just stalled again zero communication from any of the team on the reasons why or if they've been trying to resolve it. I had to chase them. Honestly for the amount of money they're literally robbing me of I cannot think of a more offensive, unpleasant, rip off, over priced experience than Dexters, highly recommend you avoid them at all costs. Not something I'd ever want to go through again, its pretty akin to a trip to the dentist for root canal you know it needs to be done, but so expensive and painful.😭😭😭

London · 26 October 2023

★★★★★ 5/5

Google

We have just completed on the sale of our flat through Dexters. It was an incredibly difficult sale, a long and complicated chain, there were hiccups along the way with solicitors on all sides making mistakes or being slow or difficult. However Aureta at Dexters was incredibly level, positive and client focussed the whole way through rocky journey. She really put the work in for us. Was available as much as she possibly could be and when we had feedback about how we wanted to communicate took it professionally, listened and adapted to us! 5Star service for sure. Thank you, we got there in the end!!!

Kevin · 26 October 2023

★★★★★ 5/5

Google

Tom and his letting team here at Kensal rise branch are really top-notch. They ensure every detail is looked after from an outset and as a Landlord it’s very reassuring to have an informed team looking after you in such professional manner. Tom has always gone to extra mile to ensure all our concerns and issues are addressed smoothly, and Arjun from his team in particular has been great in helping us let our property recently. Well done Dexter and well done Tom for creating such driven and well structured letting Team at Kensal rise branch. Highly recommended.

Milad · 26 October 2023

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 5/5

Google

Daniel was very professional and very polite and friendly vibes on all our viewings.

Lyubomyr · 11 October 2024

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 4/5

Trustpilot

Helpful and committed to the finish

A very lengthy and protracted sale but we got there in the end and Dexters kept things moving and were very responsive. Nina Gallagher was particularly helpful, always on the end of the phone or email to address issues head on.

Celia · 4 February 2023

★★★★★ 4/5

Trustpilot

In a word it is the personal attention…

In a word it is the personal attention that my wife and I get from Natasha Bedenik. Our properties are managed from two different offices and tasks delegated to different people, accounts, letting, maintenance. With people standing in during absences at times, we get messages from about 9 different people and at times there are inconsistencies. For us the answer is to ask Natasha . Starting mid-August this year there was confusion amongst staff and estate management companies sending notices and invoices inconsistently to Dexters or directly to us such that some invoices were overlooked. Natasha sorted it out and now it seems to be running smoothly

John · 22 October 2023

★★★★★ 1/5

Trustpilot

Dexters (kentish Town)​ Avoid at all costs.

I wasted five months of my time trying to sell my property with them. Day one branch manager values my property with all the usual speil estate agents use to get you signed up. He valued my property between £400k and £475k which was to large a range!! I think this is done to offer properties too investors at the lower end of the range they know will be interested before it goes live on right move to the general public. I think these property investors are in cahoots with Dexters from the start? After signing you up the pressure starts to get you signed up with a solicitor they recommend on a no sale no fee deal, I'm selling a property with no chain so all the hard work is done by the buyers solicitor, there recommended solicitor quoted me a fee of £2.4k, this is when the dodgy alarm bells started ringing, I later appointed my own solicitor for less than £1k. The day before my property goes live on rightmove he recommends a starting price of £450k, that's £25k price drop from his maximum valuation two weeks earlier? After my property went I live I got lots of interest and viewings from rightmove, then I noticed something strange, after any potential buyers had viewed my property Dexters took them straight into my next door neighbours property? What Dexters failed to tell me was they where also marketing my neighbours almost identical property at a starting price £5k lower than mine. It sounds unbelievable but true! After a few weeks Dexters call me with an offer from a first time buyer who they say has a deposit ready to apply for a mortgage, after excepting their second offer I get pested by Dexters to appoint my solicitor before the buyer has there mortgage in place to buy? What a big mistake I made, always get proof of funds to buy before appointing a solicitor. After appointing my solicitor the buyer's details are sent over, It turns out the buyer is a buy to let property investor. Dexters later denied telling me he was a first time buyer and the staff member who told me this had moved to another branch. (BS) The same staff member answered my phone call two days before the sale fell through? The investor buyer then had his first mortgage valuation declined, After the buyers second mortgage valuation he claimed the lenders mortgage offer wasn't high enough too complete the sale and asked me to lower the price buy £30k???After several phone calls with a different Dexters staff member I agreed a price cut of £15k with the buyer stating he could find short fall amount with the help of friends and family to complete the sale. (ALL B.S.)Sale back on track (I thought) until the branch manager returned from holiday the next day and got involved again stating it was his sale and the other staff member was only covering? He told me the buyer was having a third mortgage application for the original selling price with the £15k price cut I agreed being allocated for property repairs? It sounded dodgy but had nothing to do with me (I thought). The next day the buyers solicitor emailed my solicitor to say that I'd agreed to register the sale at the original selling price but receiving £15k less and asking me to confirm this dodgy deal. This would of also meant me paying capital gains tax on £15k more than I was receiving for the sale. They thought I was born yesterday with the word mug tattooed on my forehead. A few days after his third mortgage valuation the buy to let investor pulled out. Dexters recommended remarketing my property which they'd already had removed from right move, I've no idea why they done that when contracts hadn't been signed? I thought proper agent practice was to mark adverts STC? From start to finish the whole deal stunk, this review is one hundred percent true, I have no reason to lie, recorded telephone records and emails would back me up on all of this but I doubt very much if Dexters keep them? Dexters say before you sign you can pull out of the agreement at anytime which is true, but don't forget to read the small print, you actually have a too give them 28 days notice before you're free to find a trustworthy estate agent. Take my advice and save yourself some time and money and stay clear of Dexters.

Paul​ · 22 October 2023

★★★★★ 5/5

Trustpilot

Amazing Property Manager

Kaitlyn Watson is an amazing Property Manager. She has amazing communication and always goes above and beyond to help me with any issues that occur.Definitely a director in the making.Ed

Edward · 7 December 2023

★★★★★ 5/5

Trustpilot

Brilliant service. Will highly recommend Dexters

We have always received top class service from Dexters and highly recommend them for estate / property requirements. Special thanks to Victoria Nugent who has been an absolute pleasure to deal with.

Noel · 21 October 2023

★★★★★ 4/5

Trustpilot

Special thanks to Jamie who tried…

Special thanks to Jamie who tried really hard to get me a flat, always checking up on potential properties and viewings. He was always friendly and polite even when things weren't going our way. Very professional!

Chris_white._ · 7 July 2023

★★★★★ 5/5

Trustpilot

Great service.

Great service.As a tenant I have had no issues whatsoever with Dexters. They have been my agent now for three years.Whenever there has been an issue with anything within the property, there has always been a quick response from my property manager, Myra Mettam. Whether it has been a broken fridge, a leaking shower door, a new washing machine, etc, a professional trade has been called quickly and the issue has been rectified, usually within a week of the problem being highlighted. In fact, today I emailed Myra at around midday to report a radiator not working in the property and by 2.45pm someone had been sent round and the radiator was fixed. Amazing!It also helps that my landlord appears to be very quick to respond as well, and very understanding. You hear of many horror stories for tenants, but my experience with Dexters couldn't be further removed from those. Very satisfied.

Adam · 17 October 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Avoid at all costs.They pressured us into reducing the property's price within seven days of marketing it. They screamed at me that the property needed a complete refurb, which was invalid. They took really bad photos and included that the property needed updating in the property details, which was false. After a few weeks, they advised us to accept an offer way below the property's value. The whole episode stank of insider dealing. On top of which, they were stressful to deal with. Luckily, I changed Estate Agents, and we sold the property for £35,000 more than the offer they told us to accept.

Mandy · 17 October 2023

★★★★★ 1/5

Trustpilot

Don't use Dexters.

Let out a property - fully managed service with Dexters between Aug 2021-Aug 2023 Management fees 18% They did nothing. 0. The tenants sub let the property -Dexters did not check, intervene, even though emails and phone calls, they confirmed they suspected.The tenants left the property damaged, items missing. Dexters took over 2 months to process the deposit return, and I still have not seen any money from the held deposit.Utterly useless. Take ages to respond, by phone or email.

Aruna · 14 October 2023

★★★★★ 5/5

Google

James was fantastic to work with! He was transparent, straight forward, and made the entire process as easy as possible. Highly recommend him!

Arthur · 28 April 2024