Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJadasa is an excellent property…
Jadasa is an excellent property manager! Jadasa responds promptly to calls and/or emails and coordinates maintenance/repairs to be completed in a timely manner. Oftentimes things are repaired same day. I am grateful to have her managing our home.
Alexandra · 30 November 2023
Agent replied · 23 October 2024
Dear Alexandra, Thank you for taking the time to leave a wonderful 5* Google review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe Team made it extremely easy to move…
The Team made it extremely easy to move in. They addressed all of our concerns quickly and efficiently. Petros was always on hand to talk and he listened with ease.
Rohan · 16 May 2024
Agent replied · 23 October 2024
Dear Rohan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleThanks to Gabriel for his understanding and guidance on my requirements and keeping me posted on matching properties
Alan · 1 December 2024
Agent replied · 8 December 2024
Dear Alan, Thank you for taking the time to leave a wonderful 5 star Google review. Gabriel will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleVery nice - Tega and Zamar were great. Even though the offer fell through I would recommend :)
Jess · 1 December 2024
Agent replied · 8 December 2024
Dear Jess, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotElla from Dexters
Ella, as always is a great Representative for Dexters. Always polite, knowledgeable and helpful.
Steve · 20 May 2026
Agent replied · 25 May 2026
Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotI submitted an issue in my flat and…
I submitted an issue in my flat and they get back to me promptly! Petros was really helpful and ensured that my concern will be resolved asap.
Mohammad · 5 July 2024
Agent replied · 23 October 2024
Dear Mohammad, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotBAD EXPERIENCE WITH BUYING FLAT
Purchased our first flat from Dexters, they delayed giving us the key by ten days to give them enough time to paint and clean flat. After 10 days we received a filthy flat, with furniture left behind, not even one surface was clean. No paint either. They blamed it on 'third party'.Horrible experience. Would not recommend to work with them to buy property. We had the worst experience buying our first flat with them. AVOID AVOID AVOID
AQ · 29 May 2024
Agent replied · 23 October 2024
Dear AQ, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have immense gratitude for Jadasa…
I have immense gratitude for Jadasa Andjadiumi as she's helped me so much during my time with Dexters. Jadasa was always kind and professional with me. She was invested in finding solutions to my problems. Thank you so much!
Alis · 30 October 2023
Agent replied · 23 October 2024
Dear Alis, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleArjun has been very helpful with our contract, listened to all our enquiries, and helped us get through the process quite smoothly. He made sure, we had a place in time and has been great at communicating on time
Vedanshi · 26 October 2023
Agent replied · 25 October 2024
Dear Vedanshi, We really appreciate you taking the time to leave such lovely comments about Arjun. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kensal Rise team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Zamar Beckford, Jess and Maria - an amazing team that made the apartment hunting process not just easy, but incredibly efficient. From the moment I expressed my needs, they demonstrated professionalism, market knowledge, and a genuine commitment to finding the perfect match for me. Their responsiveness and negotiation skills were top-notch, ensuring I secured my new home swiftly and with ease. I can't recommend their services highly enough to anyone looking to rent an apartment.
Cvetina · 28 March 2024
Agent replied · 25 October 2024
Dear Cvetina, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kensal Rise and Queens Park office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean was a pleasure too…
Alistair Maclean was a pleasure too work with form a conveyancers point of view - willing to help but also willing to let us do our work and keep the parties happy and informed.
DB · 16 February 2024
Agent replied · 23 October 2024
Dear DB, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat service! Would recommend! Communicated well throughout the purchase process and were highly professional and efficient - most notably Lashonte who we worked closely with!
Callum · 9 October 2026
★★★★★ 5/5
GoogleWas advised by Tega who was warm welcoming and came with a supportive approach !!!
Lucas · 10 May 2026
Agent replied · 10 October 2026
Dear Lucas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 2/5
TrustpilotTook 10 months not to sell my flat
Dexters tried to sell a flat for me. The branch manager won my business by proposing a high valuation which in the end turned out to be unrealistic. However, I then received an offer quickly and accepted it. Then, in spite of my doubts about the buyer and several conversations with the guy at Dexters who was supposed to chase the buyer, 6 months later the buyer pulled out. Dexters put the flat back on the market and claimed to have found buyers who turned out to be false leads. After 10 months I gave up and used another, more realistic agent who isn't with a large chain of pushy salespeople. He gave good advice about pricing (and then about reducing the price), got an offer and has now taken the sale to completion. This positive experience has made me realise what a mistake it was to use Dexters in the first place.
Philip · 28 March 2024
Agent replied · 23 October 2024
Dear Philip, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Service. Many Thanks to Mia
I assume everybody knows how difficult to rent a flat in the Uk for a first time…However I would say many thanks to Mia for making this happened for me. She’s been there anytime I need a help. She even answered my silly questions, guided me and helped me to get a beautiful flat. Many thanks.Kerem
Kerem · 9 March 2022
Agent replied · 23 November 2024
Dear Kerem, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVictoria Nugent has been a great help
Victoria Nugent has been a great help throughout my move out process and further assistance on making this much more smoother. Thank you very much for all your support and constant updates for each stages.Wish you best luck!Kind regards,Nikhil.
Nikhil · 20 October 2023
Agent replied · 23 October 2024
Dear Nikhil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Assistance from Mohammed Amin
I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!
Mathew · 13 November 2023
Agent replied · 23 October 2024
Dear Mathew, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
GoogleTega was very efficient at showing us requested properties and a very good alternative before being advertised. He and team made sure were notified of upcoming viewings and would call us to check feedback.
SkyWalker · 18 June 2025
★★★★★ 5/5
GoogleIt was very nice to meet Zamar who showed us 3 flats. Zamar was very polite and provided all the information that we needed for the properties.
Efstathios · 27 June 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBest letting agents
Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady
Henry · 6 June 2024
Agent replied · 23 October 2024
Dear Henry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Customer Relations Team
★★★★★ 5/5
GoogleNeela is wonderful, very knowledgeable and just a good person. Look forward to working with you, Neela
Grace · 1 December 2024
Agent replied · 8 December 2024
Dear Grace, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
TrustpilotNot reliable service
The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.
Tra · 15 March 2024
Agent replied · 23 October 2024
Dear Tra Nguet Tran, Thank you for providing further information, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair was amazing
Alistair was amazing. Helped our client to achieve objectives of a quick sale and reassured both parties. An estate agent who genuinely cares.
Salina · 23 August 2024
Agent replied · 23 October 2024
Dear Salina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service and helpful members of staff. Lashonte in particular was very helpful in addressing all of my queries! Highly recommend!
Emeraude · 16 March 2026
Agent replied · 16 April 2026
Dear Emeraude, Thank you for your kind comments regarding Lashonte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
