Trusted Agent profile · Brent
★★★★★
2,297 reviews across 3 platforms
526 Kingsbury Road, Kingsbury, London, NW9 9HE, Brent, NW9 9HE
Andrews's office in Brent, at 526 Kingsbury Road, is rated 4.9 out of 5 across 2,297 reviews on three platforms, including 280 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Kingsbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Andrews Brent won ESTAS awards in two years, most recently 2019.
ESTAS winner in two years: 2019, 2018.
2019 1 Gold, 1 Silver and 1 Bronze ESTAS 2019 winners
2018 1 Bronze ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
5/5
TrustpilotGood experience
I purchased a flat and want to thank Mark Anderson who was helpful and efficient when it was important to complete the transaction within limited timeframe. A+ recommended Estate Agent
5/5
GoogleWe recently had a pleasure to work with Andrews Kingsbury while purchasing our new flat. From the very beginning, Kwaku and Duane impressed us with their knowledge and dedication, always promptly returned our calls and emails. I highly recommend them to anyone looking for a reliable and knowledgeable estate agent. Whether you’re a first-time buyer or a seasoned homeowner. Don’t hesitate to reach out to them for your real estate needs!
Hi Arthur, thank you for taking the time to write us a lovely five star review, amazing to hear the team have impressed you with their knowledge and dedication! Thank you for the recommendation, we really appreciate it and I am so glad we have been able to help. Thanks again and all the best, Laura.
5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
5/5
GoogleDonna and Lorna have been great in supporting me in finding my new property. Great customer service, really kind and professional! Highly recommend.
Hi Rebecca, Thank you so much for your wonderful review! We're thrilled to hear that Donna … More
5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
5/5
TrustpilotMukul Mehta is great
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office gave me excellent advice regarding my situation and options as well as useful to insight to mortgages. Thank you Mukul!
Hi Oskari, thank you for the five star review. Brilliant to see Mukul providing you with all the information you needed, allowing you to make a full informed decision in what can be a confusing time in the mortgage market.Hopefully Mukul can continue to assist for years to come too! Thanks, Rhys
5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
5/5
GoogleI used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure. I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
5/5
TrustpilotSammi was a real professional
Sammi was a real professional, nice, homest and clarifies you everything. Recommended.
Thank you, Sara. We're very happy to hear about your positive experience with Sammi.
5/5
TrustpilotGreat experience
Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work
Hi Manchu, we really appreciate the five star review, thanks for sharing your experience. Fantastic to see the team at Morden helping you find a tenant so swiftly. Thanks, Rhys
1/5
TrustpilotNot a pleasant experience from the…
Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.
KW,Thank you for your review. I have asked my team for insight on what happened during your purchase and will update my reply in due course.On a specific, we have no control over how the vendor leaves the property at exchange. That is the same for all agents and all transactions unfortunately.Kind regards,Carl HowardGroup Chief Executive
5/5
TrustpilotGreat
Great, quick and streamlined. Maria was particularly helpful at getting things done quickly for us and Isa was helpful when showing us round the flat. Thankyou!
Hi Skye, brilliant to see you had such a positive experience with Maria & Ida! Thank you for sharing your feedback, Rhys.
5/5
TrustpilotMolly and Freya went above and beyond…
Molly and Freya went above and beyond every step of the way to help me with the purchase of my home. Super helpful and responsive! Thank you :)
Hi Alice, thank you for the five star review, we know that Freya & Molly work really hard to see our agreed sales go through. Brilliant to see they are the team in Keynsham were on hand to help you through each step of the way.Thanks, Rhys
5/5
TrustpilotEfficiency
Efficiency, kindness, attention to detail.
Dear Duncan, Thank you for your wonderful review! We're thrilled to hear you appreciated our efficiency, kindness, and attention to detail. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotNicole has been excellent
Nicole has been excellent. She is cheerful during conversations, is understanding of work pressures for example, when meeting at the property and very helpful.She is an asset to your team!!
Hi Tracey, thank you for the five star review, great to see that Nicole has been able to assist you with your search delivering excellent support and experience for you.Thanks, Rhys
5/5
TrustpilotThroughout my house viewing process…
Throughout my house viewing process Richard was very communicative, helpful and professional. He indeed fulfilled my needs.
Thank you for sharing your experience with us. Great to see Richard has been on hand to help you out whenever required. Thanks again, Rhys
5/5
TrustpilotViewings of properties on sale
Charlotte Sack showed me three properties that I was interested in buying potentially. She was very polite and friendly. She was keen to find out about specific questions I had, and was very prompt and fast in replying. I appreciated her responsiveness, which is not common among estate agents... I'm very pleased with our collaboration so far! I'm pleased with Andrews estate agents as they are responsive, professional and not pushy!
Hi Vicky, thank you for sharing your experience with us. Fantastic to see that Charlotte was a key part in your search and that she was really responsive to all/any questions. Thanks again, Rhys
5/5
GoogleIts great to have Ms. Samita and Mr. Alberto to accommodate and help us to find a nice property to move in with my family. There so nice and professional. Yes, I recommend Andrew property. Thank you and God bless
thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.
1/5
TrustpilotJust disappointed
Andrews took over management of our property. They promised excellent service and communication and a full management service that meant I would not have to manage the property. From day 1 of tenants moving into the property, I was given wrong or incomplete information, I had to chase Andrews to do their job and when they didn't do what they were supposed to do they lied about it to cover their backs after taking 6weeks to respond to me after tenants reported problems at the property. Further to this, when I enquired why they were holding money on my account, it took the regional manager to tell me what it was for as the staff and branch manager couldn't figure it out and when I asked why this money was held for several months unnecessarily I was simply ignored. I asked to leave and move to another company and have been waiting for several weeks for the branch manager to get back to me. Another company has taken over management but I am still awaiting responses to ongoing complaints. During all this I found out that neighbours have complained about the tenants and I was not notified and I'm disappointed as it was dealt with wrong and had I been contacted the complaint would have been resolved for a better outcome for the tenant. The entire service from Andrews has been stressful and upsetting and taken up far more of my time than necessary. Communication and basic property management has been poor and the branch manager has taken responsibility and apologised but failed to reply to get a resolution.
Ms Gray,Thank you for your review of Andrews. I am sorry you are disappointed with your experience which I understand we are currently investigating.Should you wish to write to me personally my email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief Executive
4/5
TrustpilotSale of my buy to let property
Duane and his team were very helpful in ensuring that the sale of my buy to let property ran as smoothly as possible.Duane in particular ensured a good sale price was negotiated with the buyer.I’m rating my experience with 4 stars due to the confusion at the end of the sale regarding the rent and the time it took to resolve. Overall the team are professional and knowledgable on both the selling and lettings side.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Kingsbury won Gold for Sales in London North West, Silver for Lettings (Tenants) in London North West and Bronze for Lettings (Landlords) in London North West at the ESTAS 2019 awards, its most recent, and ESTAS awards in one earlier year.
Tell us what you need and we'll put you in touch. Andrews Kingsbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
