Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe worst lettings agency I’ve ever come across, if I could give 0 stars I would. Wish I had seen these reviews before signing with them!
They do not respond to emails/any maintenance problems, don’t answer the office phone so you physically have to go in to the office, and even then they will not help.
I was being billed for the entire buildings water supply - they did absolutely nothing to help and after a lengthy 5 month battle with Thames water, they told me it’s a reoccurring issue with tenants in their properties!! Absolutely shocking.
There was sewerage leaking outside the front door, appliances didn’t work, electricity tripped every time I tried to use the oven, black mould…and after everything you have to fight to get your deposit back.
Avoid avoid avoid and save yourself a lot of stress and money.
Tara · 10 July 2025
★★★★★ 1/5
GoogleManagement is really playing around..
Roof is leaking water is every where
Ohhh
They just need rent
Management have no time to listen,
I reported so many time we are coming I am sending some one tomorrow such a waste of time
So happy Days boys if you are letting flat or house from them
Jamie · 1 November 2025
★★★★★ 5/5
GoogleI wish I could give 10. Syed from Adilsons helped me a lot with my paperwork. We got a safe place called home with Adilsons. As a girl who had dad and brothers for the whole life, I do not know much about physics or how to fix switch or hot water or the locks and so on. Syed, Bhavin and Adilsons Properties are always there to help me. "Even over the weekends and after 7 PM. Then, it means a lot to me. On cold evenings in winter, when I come back home, I always remember the gratitude of Adilsons. We have this warm and safe place called home. Thanks a lot, Syed, Bhavin and Adilsons.
Lwin · 24 July 2025
★★★★★ 4/5
GoogleMy experience as a tenant.Im happy enough for the flat.And the manager Mr.Syed is very accommodating.God Blessed and Keep it up. Thanks 🙏 a lot. …
Andrea · 22 September 2025
★★★★★ 1/5
GoogleAVOID.
1) I couldn't find the exact flat on the council's system to set up council tax, so emailed to the council saying I wanted to pay my council tax. Obviously they were not even aware of the existence of this flat that someone from the council came and took pics of the flat to register it. Thus, I never received any bills for council tax although I wanted to for 8 months. Now, I received an excalations notice that I was in debt with the council and pay a £75 penaly fee, although I was the one raising this and wanting to pay my bills in the first place. This affected my credit score so badly that I wasn't even given a new sim card.
1) £195 is cut from my deposit for cleaning although I didn't receive any proof that it was cleaned. I left the flat in the same condition, nothing broken or too dirty. I wasn't provided with an inventory check doc that checks the flat before and after. So without any proof, this amount was cut from my deposit. After I raised a complaint, the rep sent me a few Whatsapp screenshots with the cleaning lady with clean pictures from another flat that's similar to mine.
I have always paid all my bills on time previously, left all my flats clean, but I made the mistake to work with Adilsons Property. My old and new agencies were very transparent and I never had such problems.
Mikan · 17 April 2025
★★★★★ 1/5
GoogleDo not rent property from this agency they are just a bunch of charlatans I was going to move in a property by the 1st of September we had the viewing of the property on the 16th of August and the agent said that the property is available but literally 2 days before we had to move they told us that the property is not finished and the earliest new move in date is after the 15/16th of September knowing exactly that we had given notice for the 1st in our actual house and lost all the chance to find something else .
One of the worst Agenzy ever and I can see it now after going through all the bad reviews they had and I’m pretty sure they paid someone for the good reviews
Attanasio · 17 April 2025
★★★★★ 1/5
GoogleI move in on 8 March 2024 i had a month with no electric to start. NOW I have leaking from a lot of places in the house especially under plungs, toilet light is full of water in side and my oven don’t work for like 2 weeks and a half I try to call, text and email no reply for a week.so Whet in to the office u spoke with a lady on these last Friday 25/10/24.
I give my information about the problems and I even show her picture of the leaking she wasn’t surprised. She told me that the person that is looking after my flat is not her and when he is in to give you a call. these was on Friday I am still waiting for the call. That’s some of the pictures
These already happened before with no reply for weeks. They better come and fix these time bc I am not letting go
They are the worst people I rent from.
Miguel · 17 April 2025
★★★★★ 5/5
GoogleGood quality service. One day I had lost my door key . I contact withe them and they arranged new key within an hour. That was excellent. I am still living in one of their property and i am happy. I i had finished my tenancy agreement this september and then Adilson property helped me to renew it without raising rent considering this pendamic covid year and i loved it. Thanks to all who are working hard to deliver good service. A BIG THANK YOU...PositiveQuality
Rajib · 23 October 2021
★★★★★ 5/5
GoogleMe and my whole family are dealing with Adilsons properties more than 5 years. I would like specifically to acknowledge that Casper is the best agent in whole LONDON! If you have some questions or if you need help,if something has to be done professionally urgently and efficiently Casper is the best! He takes on board all concerns the tenants have,resolving problems any time and always keep professional and kind manner. It is a real pleasure dealing with Casper from Adilsons Properties. He is the amazing asset to the company and all tenants might be assured that their concerns and problems will be taken seriously and solved ASAP. I would like to keep working in future only with Casper from Adilsons Properties!
Mladenka · 23 October 2021
★★★★★ 5/5
GoogleI have just finished my tenancy with Adilsons Limited after one year. A very strange year (with covid) that Adilsons helped to make a lot easier. They are very accommodating and helpful with any issues that came up with the property - especially Kaspar. I was not always the best tenant and sometimes made requests that any other company would have just blown off, but Adilsons were very attentive and treat me as a person, not just another tenant.PositiveValue
Jakey · 23 October 2021
★★★★★ 5/5
GoogleI've been a tenant with Adilsons Properties for over a year now and every time I've had any sort of maintenance issues, they've been extremely accommodating, especially Kaspar. Kaspar is probably the best agent I've known. He has always been super helpful and is very efficient in terms of resolving any problems that I've had, not to forget he's very kind. Greg is also extremely professional and it's been an absolute pleasure dealing with him and Kaspar.
Sarah · 23 October 2021
★★★★★ 1/5
GooglePlease do not use their services, they have troubled us for a year with terrible housing conditions and eventually cut deposit as well. If I could rate them NIL I would, given me health conditions.
Hridaya · 16 March 2026
★★★★★ 1/5
GoogleDO NOT USE THESE PEOPLE . They do not reply to your questions or emails and do not care about anything but getting the rent. I was in a situation where my housemates had left and I had found new tenants to co sign a new contract. After repeated calls and emails they never arranged a signing of the new contract and new co tenants I found backed out. They then demanded rent knowing full well i wouldn't be able to pay and it was Their fault. I ended up having to pay the last months rent by myself and the leaving the property promptly. There was also so much wrong with property and although they fixed some of the major problems there were still things they promised to fix at the beginning of the tenancy that they did not. AT THE END OF THE DAY TENANTS ARE CUSTOMERS AND SHOULD BE TREATED AS SUCH
James · 24 October 2019
★★★★★ 1/5
YellTerrible, irresponsible landlord,No accountability at all
Inhabitable property, no accountability whatsoever from landlord other than making sure they get their rent and "rent review" in line with inflation. Leaky roofs, water gushing through windows and causing mold and electric damage. Arrogant landlords. Do not rent with them. They demand rent review and take no action on severe serious maintenance needed as if their rent needs to be in line with inflation but your safety is not in line with the place you accommodate. Awful experience!,Very bad tenant service. Nil acknowledgement and responsibility on severe damages to property and I mean severe like water leaks, electric damage. You send an email/complaint, get no response but despite all that they require rent increase in line with inflation as if your safety is not in line with the place you accommodate. Do not rent with this agency unless you want to live with mold, dripping water through the roof.
Sm-61 · 26 September 2024
★★★★★ 1/5
GooglePlease do not rent from this company! Even if you are desperate it is not worth renting from these people - the flats are all in awful condition. Especially do not rent their Earl's Court flats that they advertise. Dipen is a terrible property manager and I regret signing a contract with Adilsons properties. Avoid!
Thomas · 17 April 2023
★★★★★ 1/5
GoogleAbsolutely awful they dragged us along 3 weeks we even paid 1 weeks rent and then for 3 days straight we were asking for updates and they kept saying we will have an answer tomorrow but they didn't update us then they told us they accepted another offer only for the property to appear on Zoopla 2 days later.
Martin · 16 March 2025
★★★★★ 1/5
GoogleAvoid this company at all costs. They are negligent, incompetent, and utterly unfit to rent properties. I have had a metre square hole in my kitchen ceiling for 5 months which they have done nothing about. I now have rats falling through the hole into my home. They are charlatans. Avoid Avoid avoid
P · 17 April 2025
★★★★★ 1/5
YellDO NOT RENT FROM THESE PEOPLE !!!!!!!
Never, *EVER* rent any property through these appalling people. There properties are dilapidated and getting any work done to fix serious problems is almost impossible, they will ignore you, lie to you and eventually do a sticking plaster botch job hat falls apart after a few weeks. How they are still in business I do not know. Someone in authority seriously needs to investigate these people before someone dies in one of their badly maintained properties.
NigeA-1 · 19 February 2024
★★★★★ 5/5
GoogleI had an amazing experience. I was guided by Syed throughout for the paperwork and took literally 15 minutes and everything was smooth during the time period of my tenancy!!
Sanya · 22 September 2025
★★★★★ 1/5
Googleawful. overcharging for an incredibly old property and did not take any action to remove mould after being notified over 4 months. additionally, they do not respond to emails at all unless chased up
Ya · 24 June 2025
★★★★★ 5/5
GoogleBhavin helped me with my property issues.
El · 16 January 2026
★★★★★ 5/5
GoogleI rented for a year and a half and i have to say i am happy with the managment,Casper was very proffesional and was there for any problem that we may had in the house..PositiveProfessionalism
Robin · 23 October 2021
★★★★★ 5/5
GoogleI lived in Kilburn for 6 years, first class services, my property had everything, I needed, spacious, outdoor space with fantastic restaurants, bars, trains and buses on the doorstep. Great times
Steve · 17 April 2025
★★★★★ 1/5
GoogleIt felt like a nightmare. Upon moving in, the property was simply falling apart: broken handles and locks on every door, malfunctioning appliances and furniture provided was scrap of the cheapest quality, among many other issues. Had to fight every step of the way to get Adilsons to take action and was repeatedly pushed back as they failed to realise how difficult it is for tenants to live in such conditions. The agency was unresponsive, poorly organised and managed, and completely unapologetic. If you don't want to spend all of your time chasing after incompetent property managers and worrying about your living conditions, you should keep looking.NegativeResponsiveness, Quality, Professionalism, Value
Charlie · 23 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
