Trusted Agent profile
★★★★★
1,315 reviews across 2 platforms
9 High Street, Watton, Thetford, IP25 6AB, Breckland IP25 6AB
William H Brown's Breckland office at 9 High Street is rated 2.3 out of 5 across 1,315 reviews on two platforms, including 110 Google reviews rated 4.4. The 1,205 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Breckland office, from every platform, shown as written. First names only.
1/5
TrustpilotDon’t even bother always been the same that’s why get through so many staff….
Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.
5/5
GoogleI have just used W H Brown to both buy and sell a property, in the last year. I can honestly say, I was extremely impressed with the service and help they provided. Erin Bisley was especially helpful in getting the sale pushed through … More
Thank you for choosing W H Brown for your recent property transactions! We are thrilled to hear that you were impressed with our services and our team, especially Erin Bisley. Our goal is to make the buying and selling process as smooth and efficient as possible. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWilliam H Brown in Watton were amazing at selling our property. We had been on the market for 6 months before they came round the value the property and they managed to sell it before it was listed on any portals. The office have been so … More
Thank you for your kind words! We are thrilled to have exceeded your expectations and helped sell your property in a timely manner. Our team takes pride in providing excellent communication and service to our clients. Thank you for recommending us, we truly appreciate it! Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIncredibly happy, Erin has been amazing, me and my partner are first time buyers and from start to finish Erin has been so helpful. Right from the start the viewing process she made us feel very comfortable not pressured but was also very … More
We are thrilled to hear that your first-time home buying experience was a success with Erin's help! Our goal is to make the process as smooth and stress-free as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotAnne Luby has been amazing from the…
Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.
5/5
GoogleI had the pleasure of working with Molly on a purchase transaction that was quite a lot, especially since our client had a related sale happening at the same time. Despite the complexity, Molly was incredibly helpful and proactive in … More
Molly, we are thrilled to hear that you had such a positive experience working with us! Thank you for recognizing our commitment to professionalism and efficiency. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMe & my partner are first time buys! I can say that Molly has been an absolute pleasure to deal with, her customer service skills are on top form, she was so helpful on so many questions that we … More
We are thrilled to hear about your positive experience with our agent, Molly! Providing excellent customer service is our top priority, and we're glad that she was able to guide you through your first property buying process smoothly. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPLEASE STEER WELL CLEAR!!
Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!
1/5
TrustpilotAs a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name
As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
TrustpilotI cannot recommend William H Brown…
I cannot recommend William H Brown highly enough, especially Sophie and Nichola, who have been absolutely fantastic throughout the process of letting my property. Their patience, professionalism, efficiency, and dedication were truly impressive.From the moment my property was valuated and listed by Sophie, both ladies have kept me well-informed, handled everything seamlessly, and found a suitable tenant within just a few days! Their knowledge of the market, proactive communication, patience with my numerous questions, and attention to detail made the entire process stress free.Thank you, Sophie and Nichola, for your hard work and commitment. I look forward to working with you again in the near future!
5/5
TrustpilotHeadingley Branch were fantastic
Headingley Branch were fantastic with my recent move. My first contact was with Reiss who was helpful and proactive form the start which set my mind at ease. If he wasnt able to take my call at any time then the other members of the team, Daisy and Lauren, were always able to help. I felt confident that whoever I spoke to was able to give me the correct information and I was kept informed of the need for any further information required from me. Moving house is very stressful but the team at WHBrown made it really easy. Cannot reccomend them enough.
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
1/5
TrustpilotUseless, uncommunicative liars who are after your money.
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
5/5
TrustpilotReally positive experience
My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.
1/5
Trustpilotthis company are self deluding idiots
this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct
1/5
TrustpilotSo we had called up about a property
So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service
1/5
TrustpilotTerrible level of service
We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.
1/5
TrustpilotIf I could give less than one star for…
If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.
1/5
TrustpilotCheated out of £5000. Disgrace.
We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.
5/5
GoogleI have been buying a property with the Watton branch and I have been mainly dealing with Mary-Jayne. With how busy and stressful the house market has been recently, Mary-Jayne has been nothing but incredible with keeping us updated with our file, chasing the sellers and our solicitors for progress etc. With our circumstances, Mary-Jayne has been nothing but helpful and has really helped us with the stress. Can't thank her enough how amazing she has been so far. We wouldn't have been able to do this without her help. Also, a big thank you to Laura and the team that has also helped us along the way. A great team to deal with.PositiveResponsiveness, Professionalism
Hello Holly, thank you very much for taking the time to leave a review with our Watton team :) We really appreciate the lovely review and we're glad we can help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Breckland office has 1,315 reviews across two platforms: 110 on Google, 1,205 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown Watton is rated 2.3 out of 5 across all 1,315 reviews, and 4.4 out of 5 on Google from 110 reviews, checked 9 October 2026.
William H Brown Watton, 9 High Street, Watton, Thetford, IP25 6AB, Breckland IP25 6AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.