Trusted Agent profile · Brandon
★★★★★
1,672 reviews across 3 platforms
20 High Street, Brandon, IP27 0AQ, IP27 0AQ
William H Brown's office in Brandon, at 20 High Street, is rated 2.8 out of 5 across 1,672 reviews on three platforms, including 442 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. William H Brown Brandon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brandon.
Every review we hold for the Brandon office, from every platform, shown as written. First names only.
5/5
GoogleGreat professional service. Always kept updated on the status of my sale and always willing to help with any uncertainty with paperwork. Highly recommend
Thank you for your review, we wish you the best for the future!
5/5
GoogleWe had the pleasure to work with Dan at this branch location as well as Richard. Dan listened to our concerns and our home requirements and showed us the most perfect home. He was polite, kind and told some good jokes. If you're looking for a home in the Brandon area I highly suggest this team.
5/5
GoogleIf there was an option to select more than 5 stars I would. The staff is so friendly and helpful and really made it easy. One staff member that stood out was Pippa. She was perfect in every way and really took all of the difficulties of moving away. Thank y’all so much!!
1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
5/5
TrustpilotMy experience with the corby branch of…
My experience with the corby branch of William H Brown was a good experience.
5/5
GoogleSam was very professional, he made my experience easy and simple. He kept me informed throughout the purchase so I would highly recommend him.
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
5/5
GoogleHelpful, efficient and speedy, this team got my purchase through quickly and with little fuss. Nothing is too much trouble!
Thank you for your review of our sales team and delighted we moved you within 6 weeks!
5/5
GooglePippa was so easy and great to deal with, answered any questions I had, highly recommend! Thanks guys.PositiveResponsiveness, Professionalism
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
5/5
GooglePippa was excellent! Very helpful with every query and fast too!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to acknowledge the hard work and professionalism of Mr James Penfold. He played a vital role in helping me get a mortgage.PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear James helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GoogleReceived a call after 6.30pm from these people! They asked if I was ... I said depends who you are! I said " I do NOT want to sell my house"! They then asked, Do you want it valued?!!! WHY would I want my house valued if I do NOT want to sell it???????
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
5/5
GoogleExtremely helpful, did not feel pressured at any point during the buying process. very knowledgeable, polite and professional.
Thanks Jack and we hope you enjoy your new home!
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
5/5
GoogleWould like to say how well William h brown dealt with my house sale...from Ian doing the valuation ... to jack doing the viewings and cliff from handling all enquiries and keeping us informed at all times ... well done to the team especially in these strange times with COVID and making what could have been a very stressful experience manageablePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
5/5
GoogleGreat people great personality
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
GoogleGreat people and help!
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
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Tell us what you need and we'll put you in touch. William H Brown Brandon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brandon.
