William H Brown Brandon reviews

★★★★★ 1/5

Trustpilot

Dishonest, arrogant, rude and unprofessional!!

Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.I now need to add that Grant (branch manager) instead of acting professionally and apologising, is instead going around town bad mouthing me and asking people who know me on a personal level to have me take down this review. I find this highly insulting, unprofessional and inappropriate. As a manager he should be aware this against any code of conduct and client confidentiality.Head office are now aware of this poor management and disappointing practise.

Jo · 18 May 2019

★★★★★ 5/5

Google

Made moving in a very smooth process!

Rachel · 13 July 2024

★★★★★ 5/5

Google

James has done a great job and is an asset to the company. Has made the whole experience of buying my first house a pleasure. Well done James

K · 26 October 2020

★★★★★ 5/5

Google

The team that helped me were excellent! Helped me out a lot! Call Thank you

Lila · 9 February 2024

★★★★★ 1/5

Trustpilot

Dishonest

Dishonest, arrogant and rude. Do not attempt to sell via the Welwyn Garden City branch.They will waste 6 weeks of your time with your house removed from the market for a buyer that hadn’t even provided sufficient I.D!! (Something I would have expected to have been done before the gentleman in question was allowed to place offers and demand the house was removed from the market and further viewings cancelled) -which I did in good faith.Grant the manager at WGC takes on average 4 days to respond to emails when asking for simple updates. He fobbed me off with ‘the buyers solicitors are waiting for draft contracts’ when in fact my solicitor hadn’t received anything from either WHB or the buyers solicitors. How can a solicitor draft a contract without even a name? So this was a lie to keep me quiet for a few more days! Viewings always shoddy... Lights left on, sofa sat on, my fridge/freezer had even been turned off and started to defrost by the time I’d got home. Not the service I expect when paying over 3grand in fees. The disappointing part is Grant knew how disappointed I had been with my previous agent, he promised I’d receive a better service from himself and his team at WHB.

Jo · 19 April 2019

★★★★★ 1/5

Trustpilot

Lazy and not worth the time

We set up the sale of our house with these guys, all seemed well not pushy or overbearing with sales tactics. Been on the market for 3-4 weeks, no viewings at all. No contact from them either and not even a sign up. Sold our house through our original agent and when we called to let whb know, they had no idea who was looking after our sale and took it off the market before the question was even out of our mouths. If you cant be bothered to sell a house, don't bother wasting everyone's time

Hannah · 29 March 2019

★★★★★ 1/5

Trustpilot

Set up to part you from your money even if they don't get all of it.

I entirely regret letting this company anywhere near our house that we wanted to sell.Firstly, houses falling through before contracts are being exchanged currently runs at about 33%. There are companies that thoroughly check out potential buyers before landing the customer in financial trouble; which can cut this rate in half. In our experience, WH Brown did none of this. A couple came forward & the sale started to progress. Only when we were a few weeks from completion did we find out that this couple couldn't even raise a mortgage which caused everything to collapse. Of course, your solicitors that you instruct are not going to waive their charges. We ended up over £2000 pounds out of pocket with nothing to show for it. This, of course, includes arty farty photo's that WH Brown actually charge you for. When I went into their offices & asked to use their toilet (when the sale was proceeding) there were instructions on how to work the customer & hence relieve them of their hard earned cash over the toilet. It stinks (no pun intended) to high heaven, which on a spiritual note I would say that these big wigs that run this company have also wavered their route to.Lastly, don't expect them to find you a mortgage offer without charging you hundreds of pounds. And yes there is also an admin fee involved along the line.One more thing if a company can't even come on here & defend themselves & the way they act, what does that tell you?

Edd · 27 March 2019

★★★★★ 5/5

Google

Put my bungalow up for sale with wh brown in brandon on 7th September and they sold it to my second viewer on 17th September. They knew what kind of buyers to send round as the property I was looking at through them too was empty. i moved into my new home 23rd November. Used there mortgage service and solicitors and it all went through quick and smoothly .I give them 5 stars as the service was excellent friendly and always happy to help me with any queries I had.

Sonia · 10 February 2019

★★★★★ 1/5

Trustpilot

Worst letting egents in the uk Wh brown

Worst letting egents in the uk been renting a property for 3 years from Wh brown my daughters bedroom there is a roof leak and still leaking had to inform the council to get rid of mould it is only a two bedroom home with so many problems on the inventory everything in the house is soiled and stained and hedges in the back garden are as tall as the house the staff at Wh brown are rude and pin everything on the tenants reading off a script

Craig · 3 February 2019

★★★★★ 1/5

Trustpilot

one of the worst agencies I have dealt…

one of the worst agencies I have dealt with, they use incorrect surnames in the tenancy agreement and I have been 3 weeks chasing them to correct my surname and still they don't respond till this moment.

YOusef · 7 August 2024

★★★★★ 1/5

Trustpilot

Agency in wisbech Paige Anderson terrible

Agency in wisbech : Terrible , unacceptable experience I was looking for a house to rend and more than 3 weeks after still no answer. I could see on the add that the house have been rent but she still didnt wanted to tell me this news . Not organise at all , they send agent for view house and they are useless and don’t care about what you want or askThey Gave me 2 appointment for view a house in the dark with no electricity !! Clever I complete the contract for the house not knowing that they was already one contract sent and complete before me !! Haha Thanks for make me loose my time You don’t rent banana you rent house , the most important thing for familly or people !! Be respectfull for them The agent I had was “PAIGE ANDERSON “Very not organise at all ! And just didn’t care , she just want to do her job but she don’t give Dam If i get the house or if I loose my time ....Pathetic

Laurie · 16 January 2019

★★★★★ 1/5

Trustpilot

William H Brown Brandon Suffolk - Appalling service - High costs do not use!!

Brandon, Suffolk Branch.Wish I had read the reviews before signing to sell with them. If I could rate them as 0 I would.We were on with another estate agent and taking a long time to sell, we were hounded weekly by Browns claiming they could sell within 2 weeks, and making lots of other promises. Needless to say this was all rubbish, weeks later only a few viewings & very little feedback, when we did eventually sell their service was non existent, no updates to myself or my solicitor, when they did bother to call it was misleading and false information, they held up the sale of my property due to no communication and I was on the verge of losing my purchase property but they didn't seem to care.I could go on here for a long time listing their failings but having read reviews of other branches I think it has all been said and on a public forum there isn't anything else polite I could say.Stay away from this estate agent - use anyone but Browns!!!

Sarah · 6 December 2018

★★★★★ 5/5

Google

Very impressed with the service and support provided by Cliff and Catherine in particular. Made what could have been a very stressful process much easier to deal with.

Steve · 9 February 2023

★★★★★ 5/5

Yell

Excellent service from start to finish, excellent ongoing support

I have had a fantastic experience dealing with every aspect of William H Brown, from Laura in sales to Richard and Pippa in lettings and on to Jon in mortgage services. The property management service with Shellie has also been excellent. None of the usual problems you encounter in business. All the staff are very courteous , always available and always do their utmost to help. Their advice has always been sound and valuable and I couldn't recommend them highly enough.

JohnS-2272 · 23 November 2018

★★★★★ 1/5

Trustpilot

I’ve constantly had to chase the estate…

I’ve constantly had to chase the estate agents to do anything. I couldn’t move into my property because they photocopied the wrong side of my driving license, didn’t notice this until 3 days before and when I tried to call the agent I was working with hand gone on annual leave. Despite going to another branch (I’m 160 miles from where I am moving to) and then photocopying it, they forgot to send it on.I’ve rented and bought properties before and never worked with such an inept load of estate agents.

Mr · 12 November 2018

★★★★★ 5/5

Trustpilot

Excellent service

Really pleased with the service from william h b rown huddersfield branch. Friendly professional and courteous at all times. Would happily recommend Liz Hirst and her colleagues for buying or selling.

MR · 4 June 2019

★★★★★ 1/5

Trustpilot

Terrible

Terrible. We were mislead about the permitt parking when viewing the flat (were not eligible for a permit, but they told us we were), the agency that they used to complete the references asked me for the same information at least four times, they also did the same thing to my last landlord, we weren't given to codes for the building/pedestrian gate/vehicle gate when we collected the key and had to ask for them seperatly, still haven't had the code for the vehicle gate over a week after we moved in. Whole thing was a total shambles, would not recommend.Edit: Four months after I wrote this original review some of the team from William H Brown came to conduct a flat Inspection. I was out at work and my boyfriend was in London on business. When I came home there was feces in my toilet and the only people who could have done it was them. We emailed them about it they were really snotty and basically called us liars. We're moving as soon as our agreement is up, they're unprofessional and disgustingly childish, an absolute disgrace.

Lucy · 9 November 2018

★★★★★ 5/5

Google

The whole team at William H Brown made the purchase of my first home incredibly easy, smooth and enjoyable. From the beginning with Jon, the mortgage advisor going above and beyond to ensure I had the best kind of mortgage, to the sales team (Sam, Laura, Ian & Jade) making sure I knew exactly what was going on and supporting me at all times. Can’t thank the team enough for everything and I will be sure to recommend and use them in the future! THANK YOU!

Ron · 27 October 2018

★★★★★ 1/5

Trustpilot

Do not use.

Do not use.Some branches are okay from my own dealings but most branches communication with clients is abysmal and seems to be a total lack of coordination or indeed communication between colleagues or with their buyers in certain branches.

Louise · 25 June 2024

★★★★★ 5/5

Google

Had wonderful experiences with Faniel Juniper in both looking and closing on my home

William · 9 February 2024

★★★★★ 1/5

Trustpilot

William brown managed to sell our house…

William brown managed to sell our house quick enough although it was priced very fairly. However, the solicitors they recommend are useless. If they have a problem they have to look it up on the internet. They nearly lost us the sale over a simple right of access problem. We had to ring the buyers and explain. Their prices are set by browns also.Their mortgage advisor found us a mortgage 2,% higher than an independent. Would never use them or their associates again.

John · 2 September 2018

★★★★★ 1/5

Trustpilot

A truly dreadful estate agent

A truly dreadful estate agent. Absolutely no feedback or chasing up of progress during sale. The agent NEVER returns calls and this was also fed back to me by both my solicitor and the vendor's estate agents. In fact, my solicitor was so frustrated by the poor service, she recommended that I negotiate a reduction in fees (which of course was refused by the agent). When a complaint by letter was made, it took over a week for them to respond and my concerns were brushed off with a bunch of excuses. The agent did not even call me to tell me that completion or exchange had occurred! This must be THE most useless agent ever.

Michael · 26 August 2018

★★★★★ 1/5

Trustpilot

TRULY AWFUL AND RUBBISH

we used this company (which became Sequence Housing) to manage two rental properties.the service provided to our tenants was awfulthe service provided to us, the landlords, was awfulall complaints to them where replied to with contempt and argumentative replies.we paid them to manage the subcontractors working our houses, they did not manage anything, we have been repeatedly over charged for very poor quality work.their statements of account are almost impossible to follow, we ended up always creating a spreadsheet and re-entering data into it to try and understand the current financial position.Three months after terminating their services, we are still owed money by them, and they still ignore our requests for information. No statements of account have been received for months, but, I know they have retained hundreds of pounds "on account" despite us no longer being a customer of theirs.even our lawyers (who only had to deal with them three times) think the service provided was sub-standard and unprofessional - "we can't understand their attitude and why they are so difficult to deal with"they constantly still email my father, (who is dead), and my brother, even though he has repeatedly told them he isn't involved with the houses and refuses to work with Sequence,.So, unhappy tenantsunhappy local council officersunhappy landlordsand - quite frankly none of the staff seem happy when you talk to them.and, nobody in the companies management team care at all that everybody hates the company and thinks they are rubbish.AVOID AT ALL COSTS

Jamie · 31 July 2018

★★★★★ 1/5

Trustpilot

STAY WELL AWAY !!

I had £306 NON refundable, reference money taken ...I was quiet surprised when I was refused...untill I found out someone was moving in 2 days later , so I went and took pictures l,bearing in mind I was never informed someone else was going for this property...otherwise I never would of put my non refundable money up..then I was told even though the information was about me and it had cost me £306 i would have to wait 30 days and put in a subject accses request under data protection act, for my own information!!..well i have that now reason for my refusals ..previous addres not confimed (i rented it from them )And ccjs well that's news to me...my credit rating is tip top just been informed..oh yeah and the agent that took your money no longer works here surprise surprise..it was only a month ago..I'm now starting proceedings...wich you can do under 'breach of common law contract'...

Dean · 30 July 2018