William H Brown Brandon reviews

★★★★★ 5/5

Google

We couldn’t be more happy with the experience we received from the William H. Brown Brandon office. Since arriving and being in quarantine, we weren’t able to go anywhere and our agent, Pippa, was extremely helpful in showing a couple properties to us via video chat. Our move was smooth and easy because of the care we received from her. She was able to answer any question we had and provided helpful information. If you are deciding which agency to go through, look no further than Pippa at William H. Brown. We are very appreciate, thank you!PositiveResponsiveness, Quality, Professionalism, Value

Dan · 11 December 2020

★★★★★ 1/5

Trustpilot

This estate agents are by far worst I…

This estate agents are by far worst I have come across...they have absolutely NO back office...selling the house is one thing but how they manage the sale after that it quite simply dreadful..the lack of communication..total and utter negligence in handling forms ..they are truly all over the place and have cost me thousands in interest payments..they recommend cheap paralegals to the buyers to handle the legal side of things and its only at the last moment a solicitor actually looks at the case and then comes up with an abundance of new enquiries which causes huge delays...1 of my buyers took 13 weeks to get a survey..another had waited so long had to ring the mortgage company themselves to found out the bank had been trying to get hold of whb broker for 3 weeks!! To confirm a simply address...another buyers help to buy form took 6 weeks to get right..and on and on the failings happened!! every single one of my buyers did not have one good word to say about this outfit ..not one! They simply cannot manage the aftersales if you do anything this year DO NOT use this office it will cost you money in the long run there are plenty of good reliable estate agents out there that keep you updated ..track all paperwork ..acutely fill out forms..and more importantly spend the time to make sure forms have been recieved and are correct all the stuff you would expect from a professional company of which this is not!..trust me when I say this they have cost me 1000s in interest payments due to negligence and My company will NEVER use them again you have been warned!Steve StindersCeo Stinders Construction ltd

Steven · 10 December 2020

★★★★★ 1/5

Trustpilot

Let down with no explanation.

I called to book a valuation, arranged for 3 days later. After waiting half hour I called to check arrival time. They said they had no record of it (yes, definitely right company). That's it. No apology, no offer to rearrange. Will take my business elsewhere, not a great start if they can't even schedule an appointment.

WH · 6 October 2023

★★★★★ 1/5

Trustpilot

I used William H brown to sell my flat

I used William H brown to sell my flat but Unfortunately they only managed to generate 1 viewing in 3 months. No logic explanation to lack of viewings and no feedback on how and what could be changed to generate viewings. Communication broke down and it felt like they had exhausted all interest in my property. I gave my 28 notice and within a week the area manager called me to discuss why I was unhappy and frustrated. This ended with if we remove your property from today will you be happy. I made it clear I wouldn’t be happy but thought it was best if my property was removed so I could moved forward and get a new agent onboard as the trust and faith off the branch had gone. When I mentioned the reviews overall where majority negative the answer given was they go by google reviews and all large organisations get negative reviews. My advice is use with caution if using Connells or William H Brown as they are both part of the Connells group and I have experienced a poor service from both of them.If they offer you the package for professional photos, floor plan and a premium listing on right move be advised the premium listing only lasts 7 days which was never explained once to me. The only positive which came out of this was in house mortgage advisor was the best and got me a great remortgage deal and always went out of her way to help and give good honest advice.

Gary · 28 November 2020

★★★★★ 1/5

Trustpilot

Probably the worst experience i have…

Probably the worst experience i have had buying houses. If you are a seller that want toi was told offer was not accepted one day, next day i received a call saying to send my document as my offer was accepted before and encouraged to use solicitor through sequence (solicitors who are not responsive, ignore emails and never reply back to you) while, all these was going on. i receive a further call that the seller was ringing everyone who has viewed the property to give their final offer. Why would you let me engage your solicitor or told me my offer was accepted when you are still in the bidding stage? I will try avoid this agent every opportunity i get. surprise to see that the same offer i gave is what is being paraded as what the b=property is being sold for online £47k if it is, then this is borderline fraudulent and not getting the person who is being repossessed the best chance.also when i made my complain known, The lady who address my complain made no effort whatsoever to understand what aspect i was not happy about (i was unbothered if you get a higher offer as when it comes to corporate sales thats the goal). i was not pleased with the service provided.

Luqman · 9 November 2020

★★★★★ 5/5

Trustpilot

I sold my house recently in West…

I sold my house recently in West Yorkshire - the process, in having my house valued to it being placed on the market, arranging viewings was seamless. WH Brown ensured they took care of it all. All viewings were vetted and I was kept up to date as much as I needed. The sale of my house was quick and I was supported by the branch manager in the purchase of my new home in a different part of England. Michelle and Louise are an asset and I would highly recommend W H Brown to both sellers and purchasers.

Sparkle · 29 October 2020

★★★★★ 1/5

Google

Without any doubt, the worst estate agent I have ever dealt with..!! I have previously used another branch of William Brown over the years, buying and selling houses and they were always professional, efficient, friendly and always helpful. The Brandon branch are the other end of the spectrum. Underhand, not truthful and will drag you out to the end of any contract. If you want to waste your time and money and have a very stressful experience use William Brown Brandon. If not, use any other estate agent you can find, it will be worth it..!!! I had to give one star to be able to post a review, otherwise they would have not had any....

Michael · 26 October 2020

★★★★★ 5/5

Google

We would highly recommend the Brandon office, Jon sorted out a mortgage for us where other lenders couldn't help us. Perfect! Sam kept in contact with us throughout the process. Very good service, many thanks.

Julia · 27 October 2019

★★★★★ 5/5

Google

Thank you very much Cliff Very friendly did a good job.

Joyce · 13 July 2024

★★★★★ 1/5

Trustpilot

Possibly the worse letting agents in the world

I'd give them zero stars if that were an option. The letting agents are two-faced, unreliable, dishonest, unpleasant, and only out for money. They are thoroughly nasty human beings. They change your energy supplier to one they prefer (without your consent) and tell your current supplier that you're leaving them. Then you are charged at the highest rate and they won't sort the problem out. That's just ONE of the many, many, many problems with them. AVOID THEM LIKE THE PLAGUE!

Sheena · 4 October 2020

★★★★★ 5/5

Google

The service we received from Pippa was brilliant. She was amazingly quick at letting our property. Super knowledgeable, responsive and informative! Thank you Pippa! :)PositiveResponsiveness, Quality, Professionalism

Hollie · 26 October 2021

★★★★★ 5/5

Google

As Executors of my Late Cousins Estate we recently sold his property in Brandon with the help of William H Brown estate agents. We were advised by them to market it via the new modern way of selling involving an online auction in conjunction with the Estate Agency. This worked incredibly well for us and resulted in a quick and efficient sale. Thanks to both William H Brown and I am Sold online auctioneers.PositiveResponsiveness, Professionalism

Elaine · 26 October 2021

★★★★★ 1/5

Trustpilot

William Browns Hull …

Terrible service if there was an option for minus stars would use DO NOT USE worst service I have ever received would never choose this company again and strongly recommend others not too. Myself and my partner paid out £600 for their services to help purchasing our house they did nothing we chased them up. They blamed Covid over the whole thing utterly not an excuse for incompetent and unprofessional service heard from others they have had similar experience judging by this they won’t be in business much longer .

Laura · 19 September 2020

★★★★★ 1/5

Trustpilot

I must say I have never rented before…

I must say I have never rented before and thought william h brown would be a great company to rent through as you not only get the place you want but a great support network, how wrong was I the staff are rude and not helpful when i phoned up about things not working like the shower not working I get told it's nothing to do with us you have to call the maintenance department so I call them they then tell me we have to phone the landlord, so I said ok well I am disabled and can not actually have a bath so a shower is a must , 5 weeks later shower still not fixed I phoned them every day and was told have not got hold of the landlord to which i told them u paid you my rent so why dont you just fix it and bill the landlord no we can not do that I was told so after 5 weeks of having strip down washes I had had enough and complained to there main office in Birmingham which was sequence homes, they finally got someone out to me the next week, but I am still waiting for 10 other jobs to be done , do not rent through William h brown the staff are rude and unhelpful I have asked for a refund of the rent I paid upfront and I would move out as the place is that bad but they just ignore me so I would never rent from this company ever and would suggest others to go elsewhere . Very unprofessional.

Wendy · 11 September 2020

★★★★★ 5/5

Trustpilot

Good job, Jack Elston from william H Brown Stevenage Branch

Purchasing or selling a property can be a very stressful time . Finding a real good estate agent is crucial . I am so pleased to have Jack Elston from William H Brown Stevenage as my agent. He is so efficient ,professional , friendly... He has done everything possible to make things going smoothly. Good job, Jack.Thank you so much.

Diana · 20 June 2023

★★★★★ 1/5

Trustpilot

I have used William H Brown for letting…

I have used William H Brown for letting for the last year and I’m appalled at their customer service! You never get to speak to the same person twice and when you do most of the staff are incompetent and at times rude. The only thing they are good at is charging for their service . I literally have got to the stage where I can’t phone them anymore and as for renting a house THEY have really put me off.

Steve · 24 August 2020

★★★★★ 1/5

Google

Lack of customer service and communication. Do not follow up with anything.

Lindsay · 13 June 2024

★★★★★ 5/5

Google

Had an overall 10/10 experience shopping around for houses thanks to my agent Daniel Juniper. His communication was excellent and he was very straightforward throughout the entire process. Gave several recommendations for housing that suited my needs and was able to adjust to my likes and dislikes throughout the viewings. Great agent and happy customer!

Christian · 26 October 2023

★★★★★ 5/5

Google

Excellent Service from Both the Sales and Lettings teams! Really do go above and beyond.

Damon · 14 April 2024

★★★★★ 5/5

Google

Jade and her team have just completed the faster sale ever for me , offer received in early Jan completed by the first week of Feb. Great work by everyone involved

Jochip370 · 26 October 2020

★★★★★ 5/5

Google

I want to thank Pippa Hazelhurst for all her help with getting me and my family into our new home. Easy and fast process. Wish I could give her 10 stars.PositiveQuality

Chris · 26 October 2020

★★★★★ 1/5

Trustpilot

NO RESPONSE AT ALL FROM THE COMPANY

Wanting to enquire a rental property 2 days ago, no one pick up the call, email and all I want to know is whether the property is pet-friendly. I tried to call the company by 20times and 3+ emails, even the livechat on the website could not help me with anything.

AAAAAAAA · 19 January 2024

★★★★★ 1/5

Trustpilot

DO NOT GIVE YOUR EMAIL ADDRESS

DO NOT GIVE YOUR EMAIL ADDRESSAs a purchaser, wanting to view properties in the area, I made this mistake with the scunthorpe branch and got no end of marketing emails and rubbish despite me making quite clear initially that i did not want them. It took 3 attempts to get them to stop and remove me from their system, as you can imagine the 3rd email wasn't so polite.Would not entertain now or in the future .

Transfield · 14 April 2021

★★★★★ 1/5

Trustpilot

SHAMBLES from start to finish.

SHAMBLES from start to finish.We were renting tenants with William H Brown and in short here are some of the issues we faced:-Only sent us extra forms to fill in days before we were due to move in-Apparently needed to know every detail from every inch of our lives in the application period. We're both are in full time permanent employment and that's all you should need to require.... is my partners military ID number and references from high ranking officers really necessary ??- Had to get contents insurance and prove this paperwork to them, but only with providers they wanted to work with....-A branch 20+ miles from the house was handling the process and expected us to pick up keys from there even though there's a WHB branch less than 1 mile from our home? -We had a few queries regarding the house after moving in; light not working in the fridge etc and were told we contacted the wrong person as it should go through the maintenence team. Which makes perfect sense, but they might need to advise us of that in the beginning....-We had been in the house a few days when no payment plan for rent was set up. I contacted them and queried this and discovered that they should have actually sent us forms to set up these payments. How long could I have left it before they asked where their rent money was ?.....-We had our landlords contact details as they came a couple of times to collect post so we knew who they were/had met them. They contacted us privately one day to advise us the WHB had put their house ON THE MARKET by mistake, and to ignore anyone trying to view the house that weekend as they even had viewings booked!!!!......-Not knowing all the details but we know they messed the landlords around on numerous occasions and charged them extortionate fees for absolutely no service ?-We had an inspection booked around 8 months after being in the house. Pretty sure these should be every 6 months? I received a text from them 20 minutes before they were due to arrive cancelling the inspection. I'm a very tidy and clean person, but of course with an inspection due we cleaned and tidied to ensure everything was in order FOR WHAT? Plus the inspection was lunchtime on a Saturday so the whole day was pretty much wasted.-After the year was nearly up the landlord (and ourselves) were so extremely frustrated with every aspect of the process that they asked us if we wanted to carry on living in the house and go privately. WHB made it extremely difficult to end the contract even though it was just a 12 month contract. Even a third party company contacted us asking for arrangements of handing back keys and what state to leave the house in. It was also extremely difficult to get our deposit back even though the landlord said they had done inspections and were happy to released the deposit back to us. -Communication is diabolical. I have numerous emails as evidence of WHB hardly ever responding. The only time they would reply would be when the subject was regarding something that they wanted to know or benefitted from. When it came to extremely important information i.e returning my deposit they elongated the whole process to be as difficult as possible.

Sophie · 8 July 2020