Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMelissa was really helpful
Rating only, no written review.
Davita · 7 September 2023
Agent replied · 12 June 2024
Hi Davita,This is just a response to your recent review to say that I was pleased to read your comments regarding Melissa and to say a big thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Ryan · 17 August 2023
Agent replied · 12 June 2024
Hi Ryan,
Many thanks for the 5 star award for the team at our Braintree office. It is pleasing to note you were impressed with the level of service extended to you and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleRating only, no written review.
Prakash · 17 August 2023
Agent replied · 12 June 2024
Hi Prakash,
Many thanks for the 5 star award for the team at our Braintree office. I am pleased you were impressed with the level of service received and thank you for sharing your experience.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotEverything went smoothly and on time
Rating only, no written review.
Cliff · 29 July 2023
Agent replied · 12 June 2024
Hi CliffThanks for taking time out to provide us with your feedback. I am pleased that everything ran smoothly for you. We are all grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat service.
Rating only, no written review.
Sam · 15 July 2023
Agent replied · 12 June 2024
Hi SamMany thanks for providing your feedback. I am pleased that you were impressed with the service provided by our lettings team.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotSimply good efficient service
Rating only, no written review.
David · 30 June 2023
Agent replied · 12 June 2024
Hi David,Thank you for taking the time to leave your review. We are all very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Karen · 13 June 2023
Agent replied · 12 June 2024
Hi Karen,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Nick · 13 June 2023
Agent replied · 12 June 2024
Hi Nick,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Ruxandra · 13 June 2023
Agent replied · 12 June 2024
Hi Ruxandra,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Kirsty · 13 June 2023
Agent replied · 12 June 2024
Hi Kirsty,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Erin · 13 June 2023
Agent replied · 12 June 2024
Hi Erin,
Many thanks for the 5 star review for the team at our Braintree office. We really appreciate you taking the time to post your award and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 4/5
TrustpilotGood experience overall
Rating only, no written review.
Sean · 11 June 2023
Agent replied · 12 June 2024
Hi Sean,Thank you for the 4 star award for our team. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
Trustpilotver helpful staff
Rating only, no written review.
Gary · 2 April 2023
Agent replied · 12 June 2024
Hi Gary,I was pleased to read that you have been happy with the service you have received from our staff at Beresfords and we thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotStaff was really helpful and kind
Rating only, no written review.
Muhammad · 16 July 2022
Agent replied · 12 June 2024
Hi MuhammadI just wanted to reply to you personally to thank you for taking time out to post your recent review. Pleased to read that you found our staff helpful throughout the moving process and we are really grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotNot helpful throughout the process.
Rating only, no written review.
Reuben · 16 June 2022
Agent replied · 12 June 2024
Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager
★★★★★ 3/5
GoogleRating only, no written review.
Phillip · 13 June 2022
Agent replied · 12 June 2024
Hi Phillip
I just wanted to say thank you personally for taking the time to leave your 3-star rating regarding the service provided by our team in Braintree. If you would like to provide more information regarding your reasons for a 3-star rating, then your feedback would be greatly appreciated so that we may improve our service further and address any issues you may have had.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 4/5
GoogleRating only, no written review.
Sunjoo · 13 June 2022
Agent replied · 12 June 2024
Hi Sunjoo,
Many thanks for the 4 star rating for the team based at our office in Braintree. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 4/5
GoogleRating only, no written review.
Adetayo · 13 June 2022
Agent replied · 12 June 2024
Many thanks for the 5 star award for our Braintree office. We really appreciate you taking the time to share your experience with us and we look forward to getting the chance to work with you again in the future
Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleRating only, no written review.
Jane · 13 June 2022
Agent replied · 12 June 2024
Hi Jane
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Gavin · 13 June 2022
★★★★★ 5/5
GoogleRating only, no written review.
Vince · 13 June 2022
Agent replied · 12 June 2024
Hi Vince,
Many thanks for the 5 star review for our Braintree office. We really appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleRating only, no written review.
Ana · 13 June 2022
Agent replied · 12 June 2024
Hi Ana,
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 13 June 2022
Agent replied · 12 June 2024
Hi Simon
I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
GoogleRating only, no written review.
Carole · 13 June 2022
Agent replied · 12 June 2024
Many thanks for the 5 star award for our Braintree office. I am pleased you were impressed by the level of service provided. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.