Trusted Agent profile

Beresfords Lettings reviews

★★★★★ Excellent

933 reviews across 2 platforms

74A High Street, Braintree CM7 1JP

Beresfords Lettings's Braintree office at 74A High Street is rated 4.7 out of 5 across 933 reviews on two platforms, including 279 Google reviews rated 4.9. The 654 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of two awards Beresfords Lettings won in 2026. Checked 9 October 2026.

Google logo

4.9 / 5

279

Reviews on Google

This office

Trustpilot logo

654

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Beresfords Lettings. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Braintree office, from every platform, shown as written. First names only.

5/5

Trustpilot

Melissa was really helpful

Rating only, no written review.

Davita · 7 September 2023

Agent replied · 12 June 2024

Hi Davita,This is just a response to your recent review to say that I was pleased to read your comments regarding Melissa and to say a big thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Rating only, no written review.

Ryan · 17 August 2023

Agent replied · 12 June 2024

Hi Ryan, Many thanks for the 5 star award for the team at our Braintree office. It is pleasing to note you were impressed with the level of service extended to you and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Prakash · 17 August 2023

Agent replied · 12 June 2024

Hi Prakash, Many thanks for the 5 star award for the team at our Braintree office. I am pleased you were impressed with the level of service received and thank you for sharing your experience. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Everything went smoothly and on time

Rating only, no written review.

Cliff · 29 July 2023

Agent replied · 12 June 2024

Hi CliffThanks for taking time out to provide us with your feedback. I am pleased that everything ran smoothly for you. We are all grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Great service.

Rating only, no written review.

Sam · 15 July 2023

Agent replied · 12 June 2024

Hi SamMany thanks for providing your feedback. I am pleased that you were impressed with the service provided by our lettings team.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Simply good efficient service

Rating only, no written review.

David · 30 June 2023

Agent replied · 12 June 2024

Hi David,Thank you for taking the time to leave your review. We are all very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

5/5

Google

Rating only, no written review.

Karen · 13 June 2023

Agent replied · 12 June 2024

Hi Karen, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Nick · 13 June 2023

Agent replied · 12 June 2024

Hi Nick, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Ruxandra · 13 June 2023

Agent replied · 12 June 2024

Hi Ruxandra, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Kirsty · 13 June 2023

Agent replied · 12 June 2024

Hi Kirsty, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Erin · 13 June 2023

Agent replied · 12 June 2024

Hi Erin, Many thanks for the 5 star review for the team at our Braintree office. We really appreciate you taking the time to post your award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

4/5

Trustpilot

Good experience overall

Rating only, no written review.

Sean · 11 June 2023

Agent replied · 12 June 2024

Hi Sean,Thank you for the 4 star award for our team. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

5/5

Trustpilot

ver helpful staff

Rating only, no written review.

Gary · 2 April 2023

Agent replied · 12 June 2024

Hi Gary,I was pleased to read that you have been happy with the service you have received from our staff at Beresfords and we thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Staff was really helpful and kind

Rating only, no written review.

Muhammad · 16 July 2022

Agent replied · 12 June 2024

Hi MuhammadI just wanted to reply to you personally to thank you for taking time out to post your recent review. Pleased to read that you found our staff helpful throughout the moving process and we are really grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

1/5

Trustpilot

Not helpful throughout the process.

Rating only, no written review.

Reuben · 16 June 2022

Agent replied · 12 June 2024

Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager

3/5

Google

Rating only, no written review.

Phillip · 13 June 2022

Agent replied · 12 June 2024

Hi Phillip I just wanted to say thank you personally for taking the time to leave your 3-star rating regarding the service provided by our team in Braintree. If you would like to provide more information regarding your reasons for a 3-star rating, then your feedback would be greatly appreciated so that we may improve our service further and address any issues you may have had. Steven Bond Managing Director, Residential Lettings

4/5

Google

Rating only, no written review.

Sunjoo · 13 June 2022

Agent replied · 12 June 2024

Hi Sunjoo, Many thanks for the 4 star rating for the team based at our office in Braintree. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

4/5

Google

Rating only, no written review.

Adetayo · 13 June 2022

Agent replied · 12 June 2024

Many thanks for the 5 star award for our Braintree office. We really appreciate you taking the time to share your experience with us and we look forward to getting the chance to work with you again in the future Alison Horsley, Customer Services Manager.

5/5

Google

Rating only, no written review.

Jane · 13 June 2022

Agent replied · 12 June 2024

Hi Jane I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Gavin · 13 June 2022

5/5

Google

Rating only, no written review.

Vince · 13 June 2022

Agent replied · 12 June 2024

Hi Vince, Many thanks for the 5 star review for our Braintree office. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Ana · 13 June 2022

Agent replied · 12 June 2024

Hi Ana, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Simon · 13 June 2022

Agent replied · 12 June 2024

Hi Simon I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Braintree. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Carole · 13 June 2022

Agent replied · 12 June 2024

Many thanks for the 5 star award for our Braintree office. I am pleased you were impressed by the level of service provided. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Beresfords Lettings's Google reviews

Questions about Beresfords Lettings

How many reviews does Beresfords Lettings have?

Beresfords Lettings's Braintree office has 933 reviews across two platforms: 279 on Google, 654 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Beresfords Lettings's rating?

Beresfords Lettings is rated 4.7 out of 5 across all 933 reviews, and 4.9 out of 5 on Google from 279 reviews, checked 9 October 2026.

Has Beresfords Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords Lettings, Braintree won Gold; Beresfords Lettings, Billericay won Trusted Agent.

Where is Beresfords Lettings's Braintree office?

Beresfords Lettings, 74A High Street, Braintree CM7 1JP.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.