Beresfords Lettings reviews in Braintree

Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings

Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Hecham Thank you for posting your recent review. It's great that you found Debby and her lettings team in Braintree to be helpful and knowledgeable during your recent search for suitable tenants. It's great that you would not hesitate in recommending us to others and we all very much appreciate your 5-star rating. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings

Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings

Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings

Hi Graham, Thanks for your kind words regarding Debby and the rest of her lettings team in Braintree. Its great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings

Hi Kay, Thank you so much for taking the time to provide us with your positive feedback having recently dealt with our lettings team in Braintree. I was pleased to read that they were supportive throughout the process of finalising your contract and kept you updated throughout. Steven Bond Managing Director - Residential Lettings

Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings

Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Mick Thank you so much for taking the time to provide your review. I am pleased that you were impressed with the level of service provided by our lettings team in Braintree. As a business we invest significant time and money into training our staff with a view to delivering consistently high levels of customer service, and it’s great that on this occasion our staff appear to have performed. I know that Debby and the team will be very grateful for your kind words and 5 star rating. Steven Bond Managing Director, Residential Lettings

Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Dee, Thank you for the 5 star award for Gary and Corinne who are based at our office in Braintree. Both will very much appreciate your kind comments, as they work hard to ensure the process is as stress-free as possible. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings