Trusted Agent profile · Braintree

Beresfords Lettings reviews in Braintree

★★★★★ Excellent

979 reviews across 2 platforms

74A High Street, Braintree, CM7 1JP

Part of Beresfords, see every office.

Beresfords's office in Braintree, at 74A High Street, is rated 4.7 out of 5 across 979 reviews on two platforms, including 314 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Beresfords won in 2026.

Google logo

4.9 / 5

314

Reviews on Google

This office

Trustpilot logo

665

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.

What do you need help with?

Awards

The Trusted Agent 2026 results for Beresfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Braintree office, from every platform, shown as written. First names only.

5/5

Trustpilot

Had an issue with the tenants eviction…

Had an issue with the tenants eviction insurance which was quickly and efficiently sorted. Thank you Hannah !!

Chris · 8 December 2023

Agent replied · 12 June 2024

Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

James Annetts was extremely helpful

James Annetts was extremely helpful, always with a smile even in his voice he stayed in touch and would highly recommend.

Mandy · 23 September 2023

Agent replied · 12 June 2024

Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

We’re very happy with the service

We’re very happy with the service from Beresfords. Communication was always fast and clear, and any issues or questions were handled promptly and professionally. It’s been a smooth and stress-free experience, highly recommend them to anyone looking for reliable support.

Inga · 15 January 2026

5/5

Trustpilot

Professionalism of all the staff I…

Professionalism of all the staff I dealt with, especially Abby Johnson.

Jenny · 13 April 2024

Agent replied · 12 June 2024

Hi JennyThanks for taking time out to provide us with your feedback. I am pleased that our staff, especially Abby assisted you in a professional manner and we all thank you for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Very Pleased with Beresfords in Braintree. The Lettings team there handled my move in a very professional but friendly way. Would highly recommend. A pleasure to deal with. The Manager Debby and her staff were a pleasure to meet. Very friendly & helpful from start to finish.

Karen · 4 November 2024

Agent replied · 9 December 2024

Hi Karen, Thank you for taking time out to post your positive review. I know that Debby and the rest of her team in Braintree will be very grateful for your kind words and 5-star rating. It's great that you would not hesitate in recommending us to others and we wish you every happiness in your new home. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

David and the team at Beresfords were…

David and the team at Beresfords were very helpful in finding new tenants for us. Would highly recommend their services.

Sharon · 23 September 2023

Agent replied · 12 June 2024

Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Excellent customer service

Excellent customer service for well over 10 years now from Adam and his team. Highly competent, knowledgeable and pleasure to deal with.I would highly recommend their services.

Sarah · 6 March 2023

Agent replied · 12 June 2024

Hi Sarah,Many thanks for providing your recent feedback and I am so pleased that our lettings department in Brentwood has been working for you successfully over the last 10 years. It is great that you would not hesitate in recommending our services to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Five star service the whole way through…!

I’ve experienced a lot of different estate agencies, and I can honestly say Beresfords have given me the best experience to date. They have communicated really well with me throughout my two year tenancy, and always show up on time. They liaise quickly with the landlord and never kept me waiting around to know the plan for any repairs that needed to be carried out, and are generally really on the ball. All the staff that visited for home inspections were always respectful and had a friendly demeanor.

Aryana · 27 August 2022

Agent replied · 12 June 2024

Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Rylie is lovely

Rylie was very polite, helpful and professional.

Me · 19 June 2024

Agent replied · 24 August 2024

Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Beresfords Review

Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.

Sarah · 19 August 2022

Agent replied · 12 June 2024

Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great Help renewing a contract

Lauren Mobsby was very helpful in negotiating a new contract with a landlord.

Liam · 19 February 2024

Agent replied · 12 June 2024

Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

Quick, Efficient, Professional - We went from viewing the property, meeting the Landlord the next day to picking up keys two weeks later. No mess No fuss. Abi was Fab! Even down to finding out the type of tree in the Garden! Thanks!

A · 30 August 2020

Agent replied · 29 August 2024

We appreciate you leaving your recent review and 5 star rating. It's great that you found our Lettings team in Braintree quick, efficient and professional. Abi will, I am sure, be especially grateful for your kind words. We never claim to be experts in trees, but I am delighted Abi was able to assist with your specific query on this occasion. Regards Steven Bond - Managing Director Residential Lettings

5/5

Trustpilot

Eleanor has been extremely helpful and…

Eleanor has been extremely helpful and supportive, answering all questions and understanding our needs. Looking forward to finding a property soon with her continued support!

E · 15 April 2023

Agent replied · 12 June 2024

We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings

5/5

Google

Very professional and helpful.

Joe · 16 February 2026

Agent replied · 16 April 2026

Many thanks Joe for your 5 star award for the team at our Braintree office. The team work hard to provide the best possible customer care and will appreciate your kind comments. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director

5/5

Trustpilot

Adam was very responsive and provided…

Adam was very responsive and provided us all relevant information. Great customer service.

Janet · 13 February 2024

Agent replied · 12 June 2024

Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Five Star all the Way

Beresfords provide a professional, supportive service as managing agents of my property. Living in Cornwall and being far away, it is so reassuring to know I have the best team to look after my property who act on both the interests of my tenants and myself. Thank you to everyone involved. Highly recommended.

Deborah+ · 13 July 2024

Agent replied · 12 June 2024

Hi DeborahThanks so much for posting your recent review. I am pleased that you were impressed with the approach adopted by Lynn and I know she will be very grateful for your kind words. We all very much appreciate your 5 star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Very positive experience

We had such a positive experience with Beresfords Lettings, and with Hannah Grant in particular. We were having some trouble sorting out our referencing and Hannah dropped everything to be available, find alternative solutions and 'fight our corner' as it were! She was immensely helpful and is a huge asset to the team at Beresfords. Thank you for making our lettings process so smooth and for all your support.

Elizabeth · 20 July 2023

Agent replied · 12 June 2024

Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Rebecca was so friendly as it was our…

Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend

SK · 29 March 2022

Agent replied · 12 June 2024

Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Jack was very informative and helpful.

Carlos · 14 June 2024

Agent replied · 26 August 2024

Hi Carlos, Thank you for posting your review. I am pleased that you have been happy with the service provided to you by Jack and that he was helpful throughout. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Gabby and James were very helpful ,courteous and they made the application and rental seem seamless

Bukola · 15 November 2023

Agent replied · 12 June 2024

Hi Bukola, Many thanks for taking time out to post your review. I was pleased to read that you have been happy with the service provided to you by Gabby and James in our Braintree office and that their helpful approach made the whole process a seamless one for you. I know they and the rest of the lettings team at Braintree will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

Very helpful and responsive team. Thanks to Jack, Debbie and Christine for making everything go smoothly

Jennifer · 15 November 2023

Agent replied · 12 June 2024

Hi Jennifer, Many thanks for posting your recent review. I know that Debby and the rest of the lettings team in Braintree will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

I give 5 Star to Ben as i did find him very knowledgeable and helpful. He did action straight away when I had a question. He was very polite and tried to help me in any area i asked about the property. He advised to use the company mortgage advisor even if i told him i already work with my own, but he pointed out always good to give a chance for a second opinion which is a very good thinking. I believe he is a smart young gentle man and have a bright future in the property business.

Adrienn · 13 June 2022

Agent replied · 12 June 2024

Hi Adrienn, Thank you for taking the time to post your 5 star review and kind comments for Ben who is based at our Braintree office. You will have been in very safe hands as Ben is focused on providing the best possible customer care. I am pleased to hear he outlined the benefits of speaking to Flagstone Financial, advice of which is free, as they may well have been able to save you money. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Rylie was a pleasure and real help with…

Rylie was a pleasure and real help with the information of my purchase. Thank you

Bill · 27 November 2023

Agent replied · 12 June 2024

Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

My experience with Beresfords so far…

My experience with Beresfords so far has been great. They are quick to respond to emails and Abby was very helpful in dealing with my requests.

JDes · 13 January 2023

Agent replied · 12 June 2024

Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Beresfords's Google reviewsLeave Beresfords a review

Questions about Beresfords Lettings

Has Beresfords won any awards?

Yes. In The Trusted Agent 2026 awards: Beresfords, Braintree won Gold; Beresfords, Billericay won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Braintree.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent