Every review we hold for the Braintree office, from every platform, shown as written. First names only.
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5/5
GoogleVery pleased with the services of Millie Keeble, Jamie Mcpherson and Archie Bloomfield at Bairstow Eves who collectively worked on the sale of my late Mother's property. Due to the property needing modernising it was not a straightforward sale, but Millie in particular worked extremely hard doing house viewings and identifying the right buyer's for us. Millie built up a strong rapport with our eventual buyer's so queries or issues were resolved quickly, which meant a faster sale. Having never been through the process before as a seller, Millie was a huge support to me and was always happy to provide advice and answer any questions or worries I had - however trivial they may have seemed.
Claire Β· 13 February 2026
Agent replied Β· 13 April 2026
Thank you for taking the time to leave such a positive review! Our team at Bairstow Eves is dedicated to providing exceptional service, and we're thrilled that Millie, Jamie, and Archie were able to make the sale of your late mother's property a success. We strive to build strong relationships with our clients and are so glad that Millie was able to support you through the process. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMillie Keeble was extremely helpful during the whole process of my mother's house sale. She was professional throughout, kept us fully informed at every stage, and made what can often be a stressful process feel smooth and straightforward.
Millieβs communication was outstanding and she went above and beyond to ensure everything progressed efficiently.
Thank you Millie for all your hard work, you are a credit to the business and showed extreme professionalism from start to finish, thank you so much.
Ross Keeble
Ross Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you for your kind words, Ross! We are so happy to hear that Millie provided a smooth and stress-free experience for you and your family during the house sale. Our team strives to provide outstanding communication and go above and beyond for our clients. We truly appreciate your business and we will make sure to pass along your compliments to Millie. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI had the pleasure of having Millie assisting me with buying my first home. She was nothing but kind and helpful throughout the whole process. She helped with so many queries, questions and chasers and was very dependable to help resolve any issues. A big thank you to Millie for being so lovely and helping me get my dream home! I think I may have had the best estate agent ever!
Hannah Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for taking the time to leave us this tremendous 5* review and thank you for your kind words.Β Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI enquired to view a property with Bairstow Eves and Charlotte Roberts was absolutely brilliant! Where other agencies just sent me an email, Charlotte called and spent time going through exactly what I was looking for and booked a viewing there and then. As a first time buyer it really makes a difference. Thanks Charlotte!
Katie Β· 30 March 2026
Agent replied Β· 13 April 2026
Thank you for your kind words, we are thrilled to hear about your positive experience with our agent Charlotte. We pride ourselves on providing exceptional service to our clients and we are glad it made a difference for you as a first time buyer. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMillie made the process of buying a house less stressful, by getting all the answers to our questions asked, quickly and efficiently. Made time for a number of viewings at a property. Highly recommended Millie and all the team at bairstow eves!
Jason Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you so much for your kind review! We're thrilled to hear Millie and our team at Bairstow Eves were able to make your house buying process stress-free and efficient. We will make sure to pass along your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
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5/5
GoogleRichard took me through my remortgaging journey a few months ago now, and it was made a very easy process by him. He took me through all my options for the short and long term, assisted with insurance changes too, and generally made me feel safe in what can be a minefield - especially during the time of rate rises every few weeks!
I will certainly be coming back to Richard again when I look to move or remortgage in the future, thanks Richard!
Joe Β· 3 May 2024
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMillie was brilliant throughout, taking the stress out of what can be the most stressful time people experience. Keep up the good work
Miles Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you for sharing your experience, we are delighted to hear that Millie was able to provide you with exceptional service during such a stressful time. We will be sure to pass on your kind words to her. Our team is committed to making our customers' experiences as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI recently had the pleasure of working with Millie Keeble while purchasing my new home, and I couldn't be more satisfied with the experience. From our very first interaction, Millie demonstrated a high level of professionalism and expertise in the real estate market.
Throughout the buying process, Millie was highly communicative, keeping me updated at every stage. She was always available to answer my questions and address any concerns I had, which made the often-stressful process of buying a house much more manageable.
Overall, I highly recommend Millie Keeble to anyone looking to buy a home. Her dedication, expertise, and genuine care for her clients truly set her apart in the industry.
Shannon Β· 18 March 2025
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5/5
GoogleJust completed on my first property all with the help of Richard. He was an amazing help, as a first time buyer I really had no idea on the different process and Richard was always on hand to help whether it be a phone call or email, he was fantastic!!
Bailey Β· 4 December 2024
Agent replied Β· 22 November 2024
Many thanks for your fantastic 5* review Bailey. I will of course pass on your kind hearted words to our Braintree branch. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have just sold my flat through bairstow eves , the lady who sold my flat was Millie Keeble , she was so helpful in supporting me through this process . She was always on the end of the phone talking through the process helping cope with the waiting and stress it caused me , every day she would contact solicitors and the buyer for updates pushing for answers and progress on completing the exchange . I would like to say such a big thank you to her she did her job π― percent I would recommend bairstow eves and Millie to help sell your property now I have a moving date and are so very pleased thank you so much you are all a wonderful team xx Mrs wright ,
Julie Β· 3 January 2025
Agent replied Β· 25 December 2024
Many thanks for your marvellous 5* review Julie. We're thrilled to hear about your positive experience with Millie and the team. It's fantastic to know that Millie was able to support you so effectively throughout the process. We wish you all the best with your move! Kind regards, Lucy, Customer Relations Team
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5/5
GoogleBought a place through these and would highly recommend them, I dealt with Lauren head she got me the house I wanted and the service was out standing, she was always chasing things up quickly and answering all the questions that I needed to know ,she made the whole process of purchasing a house alot less stressful and was always going the extra mile to be as helpful as possible, overall my experience with bairstow eves was 10/10 .....thanks again
Ryan Β· 17 September 2018
Agent replied
Thank you Ryan for your wonderful 5* review of Bairstow Eves in Braintree. It is great to see that you would highly recommend the team and that Lauren in particular was outstanding. I am glad to see that you would rate your overall service 10/10. Kind regards, Scott
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5/5
GoogleThe team at Bairstow eves are great! Always on the other side of the phone when you need them and very professional..would highly recommend!!
Holly Β· 13 February 2026
Agent replied Β· 13 April 2026
Thank you for the amazing review! We thrive on providing exceptional service to our clients. We are always just a phone call away and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMany thanks to Jamie and his team. Not the cheapest but worth every penny. Achieved a great sale price, accompanied viewings took away the stress of us doing them ourselves, and really pleased with the chasing up that Jamie did on our β¦
Deryk Β· 13 April 2023
Agent replied Β· 30 July 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleJamie from Barstow eves went above and beyond when helping us sell our house. He guided us through every step of the way through the modern day auction way of selling and i would recommend it to any one. They showed multiple people around the house and always took care and time with everyone and my house sold within a couple of weeks. I would always use this company again. Thank you to everyone involved in the very smooth process.
Louise Β· 4 December 2024
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5/5
GoogleVery happy with Bairstow eves from start to finish. Very professional smooth process and Jamie was always on hand to help things go as quickly as possible.
James Β· 13 April 2023
Agent replied Β· 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThank you to Jamie for all your assistance and professionalism throughout our house purchase. We appreciated the time and effort that you put it to ensure that the process went as smoothly as possible.
E Β· 13 April 2022
Agent replied Β· 20 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleBairstows were brilliant. We'd had a bit of bad luck with previous estate agents losing our buyer and losing the house we were buying and then viewings dried out completely. Thought our house would never sell!!!!! Bairstows took over and we went from zero viewings to viewings every week. Even over Christmas. They didn't sit back and wait for people to call to ask to view the property they actively sought out people who were looking at other similar properties but may have dismissed our property for whatever reasons and convinced them to come and view. They gave advice on improving the look of the house for photos and viewings and they insisted on showing people around themselves to ensure the viewings were positive. Once we had sold they were constantly on the case making sure sale went through quickly. Nathan was brilliant too getting us far better rate than we had been offered elsewhere. I was heavily pregnant when we were going through the sale and they helped take the stress out of it chasing up the chain for me moving things along. Couldn't recommend them enough. Thanks bairstows!
Rebecca Β· 31 July 2016
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5/5
GoogleI felt in such safe hands and really enjoyed my calls with Richard, my mortgage consultant. I look forward to future mortgage reviews. Without his friendliness and humour house buying would have been a much more stressful process! Thank you!
Lisa Β· 4 December 2024
Agent replied Β· 10 December 2024
Thank you for taking the time to leave us this tremendous 5* review Lisa. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic service from Richard. He was able to provide me with excellent mortgage advise, tips and a rate I was very happy with. Richard stayed in regular contact with me too through the whole process which is massively appreciated at a first time buyer.
Megan Β· 5 September 2024
Agent replied Β· 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review Megan. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic Service. Richard helped us throughout our Mortgage Process. He was able to get us a rate that we were extremely happy with and answered our countless questions with the minimum of fuss
Highly recommend π β¦
Jonny Β· 5 September 2024
Agent replied Β· 22 October 2024
Thank you Johnny for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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4/5
GoogleMike at Bairstow Eves helped me considerably with the recent sale of my flat in Braintree. Progress was slow to begin with but it wasn't short of viewings and an offer came quickly - much quicker than other Estate Agents I tried that should remain nameless.
The whole process went smoothly and the final sale went through without any hiccups.
Highly recommended in the Braintree area.
Matt Β· 31 July 2016
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2/5
GoogleReally disappointing experience especially after the initial meeting with Jamie which seemed so positive. Had to chase for feedback, requested call from another office in the area that I wanted to move to which never materialised, only offer I received was from two viewings that I carried out not the agent, promised phone call to discuss housing situation which wasnβt made because the agent was βtoo busyβ. Iβm sorry but if Iβm paying you a substantial fee to sell my house you find 5 minutes over a period of a week to talk to me. As I said, disappointing.
Bev Β· 31 July 2018
Agent replied Β· 30 July 2023
I am really sorry to read that this was your experience. It would be great to discuss in more detail about the concerns you have raised. Please email us at review@countrywide.co.uk and we will be in touch as soon as possible.
Kind Regards,
Sarah
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5/5
GoogleI found everyone at the Braintree branch to be very friendly and helpful. They guided me through the process of selling my house with a great deal of patience. At all times they acted in a professional manner and gently prompted me when they needed me to complete some documents or provide more information. I guess the best recommendation I can give is that if I were to ever buy or sell a house again in Braintree would I use the Braintree branch of Bairstow Eves? The answer would be yes.
David Β· 31 July 2018
Agent replied Β· 30 July 2023
Good Afternoon David, thank you for taking the time to leave us your excellent 5 star review of the service you received from Bairstow Eves in Braintree. It is brilliant to read that the team were very friendly and helpful and gently guided you through the process with patience. Thank you also for the recommendation and we look forward to helping you again in the future. Kind regards, Emma.
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2/5
GoogleVery disappointing, We had sold our property and requested a quick transaction only we agreed to purchase this property under this understanding, half way through the legality's the brakes went on, as the seller's had decided they needed 2 months longer although not directly your fault we felt you could have done more to convince them that's not the way to do business in hindsight we should have walked away as this delay caused us a lot of stress and money.
Finally on the day of completion our funds were exchanged in the morning. At 1pm we came to your agency to collect the keys to our new property only to be told the sellers had not handed over the keys, we went straight to the property, the sellers where surprised as no one had given them a time to vacate, we then had to wait outside until 3.30 before the keys where handed over, again we got no assistance from your office,although not in your control on entering the property it was in a disgusting state even the glass oven door had been kicked in with the glass all over the kitchen floor.
All in all this was the most distressing house purchase we have made.
Peter Β· 1 August 2015
Agent replied Β· 30 July 2023
Hi Peter, I am sorry that you are disappointed about your recent purchase. Hopefully you understand that a lot of the points youβve raised are elements beyond our control, however I personally know that the circumstances for you meant the delays, caused by both the sellers and the legal representatives, had a knock on effect for you. If I had, had the personal ability to move it forward sooner for you I would of gladly done so. I can fully appreciate your disappointment in collecting the keys, but as you're aware the seller was moving by herself and therefore she was struggling to complete the move in the time needed. The condition of the property is again something which is out of our control however we do apologise that you found it to be in an unacceptable condition. I do however hope that the relationship we had formed during the transaction allows you the confidence to return to Bairstow Eves in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.