4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
Trusted Agent profile · Braintree
Bairstow Eves Braintree reviews
★★★★★
825 reviews across 2 platforms
14 Great Square, Braintree, CM7 1UY, CM7 1UY
Bairstow Eves's office in Braintree, at 14 Great Square, is rated 1.9 out of 5 across 825 reviews on two platforms, including 57 Google reviews rated 4.6.
Reviews
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
1/5
TrustpilotThe option for 0 stars is not possible
The option for 0 stars is not possible. Absolutely appalling service (Oadby, Leicester branch). They took my son’s deposit on a rental property, having told him he could collect the keys that morning. Once the deposit had been paid and contract signed, he was told (despite earning £45k p/an and a good credit rating) he needed a guarantor for which my husband and I agreed. It took them 3 days to process the information we submitted before my son was offered an alternative home by a friend. He hasn’t received an apology, he and we, were treated with utter contempt by staff that clearly had no life experience/skills. He still has not received a refund and they have not responded to my email/calls to advise they will destroy our personal details from their records. I DO NOT RECOMMEND YOU USE THIS COMPANY.
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
5/5
TrustpilotI personally cannot recommend highly…
I personally cannot recommend highly enough the Connell’s office on The Broadway , Plymouth. Firstly Cameron valued our property spot on. If I had listened to his competitors on The Broadway I would have been tens of thousands out of pocket. On top of all this the staff our excellent and a pleasure to deal with. I have no hesitation in endorsing this branch.Ken and Pauline
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
4/5
GoogleMike at Bairstow Eves helped me considerably with the recent sale of my flat in Braintree. Progress was slow to begin with but it wasn't short of viewings and an offer came quickly - much quicker than other Estate Agents I tried that should remain nameless. The whole process went smoothly and the final sale went through without any hiccups. Highly recommended in the Braintree area.
2/5
GoogleReally disappointing experience especially after the initial meeting with Jamie which seemed so positive. Had to chase for feedback, requested call from another office in the area that I wanted to move to which never materialised, only offer I received was from two viewings that I carried out not the agent, promised phone call to discuss housing situation which wasn’t made because the agent was ‘too busy’. I’m sorry but if I’m paying you a substantial fee to sell my house you find 5 minutes over a period of a week to talk to me. As I said, disappointing.
Agent replied · 24 October 2024
I am really sorry to read that this was your experience. It would be great to discuss in more detail about the concerns you have raised. Please email us at review@countrywide.co.uk and we will be in touch as soon as possible. Kind Regards, Sarah
5/5
GoogleI found everyone at the Braintree branch to be very friendly and helpful. They guided me through the process of selling my house with a great deal of patience. At all times they acted in a professional manner and gently prompted me when they needed me to complete some documents or provide more information. I guess the best recommendation I can give is that if I were to ever buy or sell a house again in Braintree would I use the Braintree branch of Bairstow Eves? The answer would be yes.
Agent replied · 24 October 2024
Good Afternoon David, thank you for taking the time to leave us your excellent 5 star review of the service you received from Bairstow Eves in Braintree. It is brilliant to read that the team were very friendly and helpful and gently guided you through the process with patience. Thank you also for the recommendation and we look forward to helping you again in the future. Kind regards, Emma.
1/5
TrustpilotAwful terrible company avoid avoid avoid
We contacted Taunton connells in person 22/12/23 to say we haven’t had a deposit back. They lied about emailing the landlord as the landlord confirmed he hadn’t received any emails. We explained we have no money for Christmas and a manager called mark assured us a same day payment would be raised today 23rd. They didn’t call back as promised. After calling several times they told us we won’t get the deposit till after Christmas. This has ruined our Xmas and they do not care about tenants. Avoid this agency at all costs. They don’t care about their tenants.
1/5
TrustpilotTotally incompetent
Booked a house valuation in September 2022. Agent from central St Albans office arrived. Promised a written valuation the following day. Nothing since. Agents from the other branch in St Albans keep phoning harassing us, six times in the last three months. Yesterday another then two more this morning. Keeping asking to take us off their list, we are not interested. Zeros stars, absolutely fecking useless. They have four properties plus a garage for sale in the borough. Clearly two offices about to close, good ridance.
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotVultures bordering on harassment
Viewed one house with them over 6 months ago and they keep calling from two different branches despite being asked to stop. The other branch kept harassing to do a home valuation even when I said we weren't interested and at the time I didn't want to be rude but they kept calling when I was at work so booked in a valuation to get them to leave me alone then cancelled it online thinking they'd get the message. But they kept calling so I stopped picking up. 6 months later they're still calling and it's really getting annoying so I answer and ask them to take me off their list thinking that's the end of it. But guess what, they keep calling. If I get one more call I'm going to complain to ofgem or something because this is getting ridiculous
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
2/5
GoogleVery disappointing, We had sold our property and requested a quick transaction only we agreed to purchase this property under this understanding, half way through the legality's the brakes went on, as the seller's had decided they needed 2 months longer although not directly your fault we felt you could have done more to convince them that's not the way to do business in hindsight we should have walked away as this delay caused us a lot of stress and money. Finally on the day of completion our funds were exchanged in the morning. At 1pm we came to your agency to collect the keys to our new property only to be told the sellers had not handed over the keys, we went straight to the property, the sellers where surprised as no one had given them a time to vacate, we then had to wait outside until 3.30 before the keys where handed over, again we got no assistance from your office,although not in your control on entering the property it was in a disgusting state even the glass oven door had been kicked in with the glass all over the kitchen floor. All in all this was the most distressing house purchase we have made.
Agent replied · 24 October 2024
Hi Peter, I am sorry that you are disappointed about your recent purchase. Hopefully you understand that a lot of the points you’ve raised are elements beyond our control, however I personally know that the circumstances for you meant the delays, caused by both the sellers and the legal representatives, had a knock on effect for you. If I had, had the personal ability to move it forward sooner for you I would of gladly done so. I can fully appreciate your disappointment in collecting the keys, but as you're aware the seller was moving by herself and therefore she was struggling to complete the move in the time needed. The condition of the property is again something which is out of our control however we do apologise that you found it to be in an unacceptable condition. I do however hope that the relationship we had formed during the transaction allows you the confidence to return to Bairstow Eves in the future.
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
5/5
GoogleWe are moving to Essex from Norfolk and called into Braintree, A great young lady called Leanne helped us. She was so efficient and helpful giving us lots of ideas on properties to suit our family and budget. A great asset to this branch. Thank you Leanne for all your help. If our moves comes off we will definitely be using you. Maria
1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
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