Every review we hold for the Bradford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCompletely incompetent lettings agent
Completely incompetent lettings agent - slow to respond, continuously had to chase them, no comment sense nor any desire to actually manage a property let (although happy to take fees). Do not use. This agent has cost me a lot of money, as the tenant left the property in a mess and the WHB were completely useless. All complaints fell on deaf ears. If you are thinking of engaging William H Brown to let your property for you, don't: you will end up paying fees but managing the property yourself.
Jen · 23 July 2017
★★★★★ 1/5
TrustpilotDo they not want to sell?
Contacted via rightmove asked them to email me, they phoned. Phoned back to get more info on a property, they didn't know hardly anything about it, only a stock outside photo on rightmove. Asked them to send more info to me they didn't. I chased again asked for a potential viewing and told sales would get back to me, nothing. Do they not actually want to sell properties? I feel sorry for anyone that uses this company to try and sell a property.
Daniel · 22 July 2017
★★★★★ 1/5
TrustpilotContacted these agents {gt yarmouth …
Contacted these agents {gt yarmouth office} online for details of a property, never got a reply so rung them to ask again for info on this property.Turns out that i knew more than these so could agent about it, loads of just incorrect info, even told me that this property was not online so how the hell did i find it.Then told me that they will contact me with more details they still have not done this.If it was me paying for this rubbish service i would be totally enragedHow the hell can they do any business at all, do they ever sell any property i cant see how.
Gary · 14 July 2017
★★★★★ 1/5
TrustpilotRented with these & never again....Avoid if you can, useless bunch!!
What a circus this is & plenty of clowns work there but they are all about as much use as a chocolate fireguard.They are quick to take your money but in no hurry to give it back & it took them a month & a half to get my deposit back to me & would have taken longer if i hadn't put a dispute in with the Tenancy deposit scheme.Repairs are as slow as the brains of the people that work there is no urgency & the majority of the time they just ignore your emails in the hope you'll go away, so unprofessional this lot.As long as i am living & breathing on this planet i will never have anything to do with this useless companyMy advice is to avoid at all costs & go elsewhere....
Wayne · 30 June 2017
★★★★★ 5/5
TrustpilotHannah Hudson has done a great job with…
Hannah Hudson has done a great job with our case. Kept chasing the solicitor and estate agent and also kept me updated on regular basis. I'm really happy about my overall experience.
Muhammad · 25 September 2024
★★★★★ 1/5
TrustpilotPoor service all round
Dealt with William H Brown recently with regards to valueing, selling a house, and buying a house and the service was poor all round.The valuer who came to meet us at our house was rude and unnaccomodating and tried to get us to pay more in selling fees than are appropriate.Then we tried contacting William H Brown on several occasions to arrange viewings of properties that had been recently added to market that we were interested to potentially buy. Getting hold of William H Brown via Web (trying to request viewings via rightmove etc) was impossible, and they never followed up with us. When we rang to enquire what was happening they said they'd call us back and they never did. When we finally did get a response it was to say the house had now sold, and we had missed out on it. This was caused by unprofessionalism at William H Brown.We will never be using William H Brown again.
Matt · 17 January 2017
★★★★★ 1/5
TrustpilotDO NOT USE THEM
Really poor company. 20 week contract and no viewings. But worst of all not one phone call during the 20 weeks. Absolutely disgusted with them. Overvalued the property just to get the business. My cat is more proactive than them. I sincerely recommend you don't use this company which is part of the sequence group. However connells which is also part of the same group couldn't be better. WHB. couldn't give a flying fig about their customers.
CYRIL · 28 June 2019
★★★★★ 2/5
TrustpilotPoor buyer experience
You will find out that this agency has a bad habit of missing to advertise the surface of the properties that they are selling. While this information can be found on the EPC certificate they manage to include only the graph part of it, so you will no be able to find it. When asked about the agents do say that they do not know it, assuming that your are stupid and not knowing that this information is always on the EPC certificate. Hiding information about the property seems to be part of their day to day job.
S.S · 20 May 2016
★★★★★ 1/5
TrustpilotA year on and I am still furious with this company
My story actually happened nearly a year ago but I think its worth a read. In 2014, my partner and I decided to rent an apartment through WHB. We viewed the apartment (priced at £525 a month) and were happy with its condition. We told WHB we would take the apartment and just under a week later went in to their office (leicester) to sign for the property. No sooner had our pens left the paper, the sales advisor said 'has the landlord told you about the leak?' We didn't know what she meant but it turns out that there had been a water leak from an upstairs property into our flat on the ceiling. What was funny, was that we later learned the landlord was not allowed our contact details, so I have no idea why they'd asked if the landlord had told us anything as he wasn't legally allowed to! Anyway, they informed us the leak was 'a small brown stain on the ceiling' so we said as long as it was patched up promptly we didn't mind. To cut a long story short, when arriving in the property we found there to be thick black mould everywhere! Something which obviously had been much worse than we were told. To add insult to injury, we were told the inventory had not came through yet (which ironically contained pictures of this mess) so we didn't get any inkling of the damage until we saw it for ourselves. WHB were extremely unhelpful, making us feel 'annoying' for ringing up to complain and the work was eventually sorted ourselves. At the end of our tenancy our problems were not over when we did not receive our deposit back for three months. Numerous calls were made to WHB and I was hung up on twice when asking where our £700 was. We finally got £650 back after having to give them £50 to clean the carpets which we'd already paid to clean. Awful company, complete bandits.
Lucy · 25 April 2016
★★★★★ 1/5
TrustpilotViewing properties
I have rung up William h brown numerous times in the last month to try and view 2 different properties. Each time I rang the agent took my details and assured me that someone would call me back to book my viewing. Over two weeks later and I've had no phone call. I won't be buying a house through William H Brown that is for sure.
Anna · 2 February 2022
★★★★★ 5/5
GoogleBig thanks to Nicola for the quick turnaround to get my property rented out.
Fantastic service made the whole process so easy and stress free
Highly recommend.
Sarah · 10 January 2020
★★★★★ 1/5
TrustpilotVery poor service and communication
Very poor service and communication. - Would always promise to ring back and let us know. Never did. - Did not research the vendors properly, meaning we spent £1500 for no reason. - No communication. - Often gave erroneous excuses for things that were not ever plausible. - Spoke with management team who ignored my e-mails. With the number of estate agents on offer, I would strongly advise going elsewhere.
J · 24 May 2021
★★★★★ 3/5
GoogleEmployees were nice and tried to be helpful with the letting process but feels like once they got what they needed the level of care dropped off
Katherine · 13 December 2019
★★★★★ 5/5
TrustpilotExcellent prompt service from all…
Excellent prompt service from all staff. Gina is my usual contact and she always goes the extra mile to get things sorted.Alan Bunney
Alan · 2 February 2021
★★★★★ 1/5
Trustpilot*MOULD, DAMP, FAULTY ELECTRICS, BLACK MOULD
These people have me and my 9 month old son in a flat t full of mould weve been here 10 months and weve got s hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition your property is there just money grabbers
Hayden · 1 February 2021
★★★★★ 1/5
Trustpilottaking advantage of Elderlys
if you are saling A house you should know, you need to make sure they are realy selling your house,and the valuation is genuine, shop about, please,please.please. thean get some one to call them and aske if your house is still up for sale. you have to believe me, then you will find out somthing extremely horrible.if you need to know more you can call me and i will tell you all about it07598349848
Hoeman · 20 March 2020
★★★★★ 3/5
GoogleEmployees were nice and tried to be helpful with the letting process but feels like once they got what they needed the level of care dropped off
Katherine · 24 October 2019
★★★★★ 1/5
TrustpilotListen to your customers and be more transparent
This company is being seriously damaged by a deceptive head office department which masks their phone calls with a randomly generated local phone number so you pick up the phone. They are verging on pushy and do not encourage business in any shape or form. It is so unfortunate especially as the local team are so very helpful and more than capable of managing their business. AVOID.
Stephen · 25 October 2021
★★★★★ 5/5
TrustpilotJay and Rob from the clacton on sea…
Jay and Rob from the clacton on sea branch we’re amazing from start to finish .we looked at many properties with them and never once did they make us feel uncomfortable .Lovely guys who made our journey all worthwhile as they knew what we were looking for and eventually we found one with them ,Thanku so much Wendy and Doug seabrook
Douglas · 18 August 2022
★★★★★ 5/5
GoogleVery professional, personalised service; respectful of the property and sale. Extremely valued at this time.
John · 23 October 2023
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review John. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAvoid. Greedy, pushy and unhelpful.
Tried to rush things through at the end before things were ready as clearly wanted their commission, seemed to make things up, tried to force a mortgage appointment upon us when we said we were sorted to the point they booked us in after we had said no many times and despite numerous times politely asking never came and collected our sold sign after moving in. Recommend going with smaller more genuine companies.
Ellen · 12 April 2020
★★★★★ 5/5
TrustpilotFriendly and speedy process
Steve and Courtney from the Stevenage branch have been actual lifesavers. Their continued patience and willingness to help has made a very daunting and stressful move all the more worth it for me. Nothing but praise for this team, they're wonderful!
Britt · 29 February 2024
★★★★★ 1/5
TrustpilotRegretted signing the contract. Beware!
Signed up to sell house with William H Brown and regretted it. For some reason the Branch i was dealing with took it upon themselves to string me along for 6 months. In short, the property never went 'live'. No For Sale sign, no photo's online. I got the impression they worked in their own bubble, and took on the business to possibly stop me going elsewhere. Beware!
Shaun · 10 May 2021
★★★★★ 5/5
Trustpilota good team.. highly recommended.
we've used the professional services of this company in Dovercourt Bay and we have zero complaints...all good.. special mention to David Coates...
Bubz · 24 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
