Trusted Agent profile · Bradford
★★★★★
1,405 reviews across 2 platforms
6 Fair Road, Wibsey, Bradford, BD6 1QN, BD6 1QN
William H Brown's office in Bradford, at 6 Fair Road, is rated 2.5 out of 5 across 1,405 reviews on two platforms, including 238 Google reviews rated 4.4.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid WHB dodge the bullet.
My partner has recently moved out from zero deposit property, which was cleaned few times, we have moved out three weeks ago, they have done their inspection stating that a property is not clean and wants to go through TDS to charge us 400£ for it to be cleaned. Things like dust and limescale around the toilets they are the worst avoid at all costs.
5/5
TrustpilotI am thoroughly impressed with how…
I am thoroughly impressed with how William H Brown dealt with the sale of our house. Dan Gordon-Wright was excellent.
5/5
GoogleI had an excellent and efficient experience with William H Brown. I dealt with Megan who had me in for a viewing the same day I called and moved in within a few weeks. Quick responses and very professional.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotI called the agent today morning about…
I called the agent today morning about the property enquiry., I checked the property consists of electric stove or gas stove? He said electric and I said unfortunately not interested with electric. As soon as agent came to know about my disinterest he disconnects the call in between the call. So rude, very very rude agent in lettings team. So, I would just thought of share my experience in google reviews & trust pilot.
1/5
TrustpilotNeed professional training
When we purchased our home the local branch were pro active, quick to respond couldn't fault them. So 16 months later with Covid restrictions eased meant we could look in the areas we really wanted to be , so we put it back in their hands. New Branch manager and team were Usless, took two weeks to get our property details done in such a way that wasn't the generic information they were attaching to properties. We visited the office several times over the first month only to find our property wasn't in the window. They promised it would be done and we walked passed daily and it wasn't. When approached by this it was done Infront of us with just a sorry. 8 of the twelve viewings they arranged were cancelled, two viewings weren't even what the potential buyer was looking for. Calls wouldn't be returned, notes weren't attached to their file for our property. Would not recommend them even if they were doing it for free I would recommend you use someone else.
5/5
GoogleBy far the best and most genuine estate agents. The past month (before I contacted William h Brown) I was struggling to find anywhere and several agents messed me around to the point where I thought I’d never get a new home. When I called whb within less than a week they found me a place and have been wonderful and efficient in every aspect. Can’t thank them enough. Danielle.
5/5
GoogleNicola Blackburn was amazing at organising our move into our rented cottage. Would recommend renting or letting a property through Nicola! Lovely estate agent to deal with, professional, great communication and handling all the details before we moved in. The process was easy and stress free. Thank you Nicola!
5/5
TrustpilotWH Brown - Fakenham Branch
Such helpful, kind and knowledgeable staff. Courtney and Johnny at the Fakenham branch so amazing. Can't fault their professionalism.
5/5
TrustpilotThe staff here are amazing
The staff here are amazing. One person who stood out to me was Kristian. Very well mannered and helpful.
1/5
TrustpilotIncompetence
Incompetence. Calling us up constantly regarding a rental agreement for a property that we SOLD through the same branch, FOUR YEARS AGO. This was a straight house sale, with no mention of rent, house owner to house owner. This is inspite of being told we don't own the property anymore and to take us off their database! Wouldn't have bothered leaving a bad review, but they've just woken me up after a night shift, which they wouldn't have done if they'd done their job right the first time!!!!
5/5
TrustpilotGreat service with a huge seriousness!
It's a situation where you don't find yourself in very often and you have nowhere to learn even if you try to find information from friends beforehand.This is where beautiful people come in and are willing to help you even if they are paid to do so. The difference here at William H Brown is that you are greeted with same seriousness and professionalism every single time.I say this because more than once I got bogged down in the details and I kept insisting on the phone about this and I was met with the same interest and calmness from Rachel.I highly recommend the professionalism of Rachel, Jonah and Jack at William H Brown, Stevenage Branch.
5/5
GoogleWe are very satisfied with quality of service. Everything was quick and clear. Elisa Bayliss was very patient, polite and professional.
5/5
TrustpilotWilliam H Brown Wibsey.
William H Brown Wibsey.I’ve recently bought a house through the Wibsey branch. Liam and Amanda we’re absolutely amazing. My purchase was particularly challenging due to multiple factors and frustrations ran high at times. 23 weeks and 5 days of communication. I honestly can say, I’d of given up if it wasant for Liam and Amanda. They were brilliant, communication for often and they always made progress. 100% recommend them. I used a different company for my own sale. I didn’t get the service I did here at William H Brown.
1/5
TrustpilotJust awful
Just awful. Incompetent, unresponsive and failed to sell my property which was a desirable apartment in a good location despite being sole agent for 12 months.
1/5
Googlegreedy agent if somebody give a higher offer similar my offer my offer should be right away tell me first already someone give higher offer you want to increase or not give surprise early morning 9 o’clock somebody give it similar higher offer you is rejected even when I put offer i said the lady agent if anybody gives more higher of her you tell me before I will increase she say ok when house came in market lender see who give more higher offer should who lander dont except more money no one lander want less money there are they are not fair with the lender to take more money lender
5/5
GoogleThere aren’t enough amazingly, awesome, fantastically superb words in the English dictionary to describe how TOTALLY AMAZING both Megan Hickey & Jesse Bradshaw have been in helping my Daughter and I find and move into the perfect house for us both to live in. Right from the first time we met them both, it’s been like they’re part of our family, nothing was too much for them to help us with anything in making sure it all went as easy as it possibly could, I would recommend either and most certainly both of them if your looking to rent a property, I’ve told so many people about how amazing they’ve been and carry on being….we just can’t Thankyou both enough. Many thanks and Merry Xmas to you both from Craig & Holly xPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSo when I decided to get my own place I struggled a little since I worked full time. So I heard of the mortgage broker with WHB and decided to take up the offer. I must say It was the best decision I made on this journey. After months of failing to find a place, Aaron at wibsy branch found me a house in less than 3 weeks of being his lifetime client. He was on the ball from day 1. Fantastic with communication and guidance through out the entire process. Answered every question and even still follows up with me after the process is over. Aaron you are a gift to your company and to the world with your kind personality. Thanks again for all you are doing.
1/5
TrustpilotStay well clear of this estate agent!
Do not go with this estate agent!!!
1/5
TrustpilotAVOID AT ALL (VERY HIGH) COSTS
AVOID AT ALL (VERY HIGH) COSTS! I honestly can’t stress enough how incompetent 98% of the staff are that work for this company. They are ignorant, don’t follow through on anything and very rude. We put our house up for sale in May after been told not to use William H Brown (should have listened to the majority) I spoke in depth about what we had heard and was assured that it was all lies and just competition for business and not true. So silly old me trusted them and put our house up for sale. That’s where the lies and incompetence started. Firstly they marketed our house wrong and then lied about how many people they had interest from. Even tho we said we wanted the viewings done by them it never happened I had to do all my viewings myself as they only have someone available to do the viewings on a Tuesdays during working hours! Who views a house at these times????? NO ONE! Evenings and weekends are when most people want to view. Then came the horrendous solicitor recommendations and I refused to use them and stressed that I wouldn’t use them and they are shocking and hold everything up so what did they do. Put our first time buyers with them who didn’t know what to expect from a competent solicitor. Knowing that I stressed I wouldn’t have any dealings with them why would they put my buyers on to them? Oh I know why as they would get commission. That’s all they care about getting the money and getting you out the door. We had so many calls back and forth with the agents and never once did any of them get followed up until I spoke with the branch manager. The branch manager then went on holiday and we was back at square one. Only when I threatened to pull out of the sale was anything done and followed through. We had a dedicated (read the word dedicated loosely) sales progresser who was meant to be the point of call between the solicitors and the buyer. Yeah when she was in. Any conversation with her was like you was inconveniencing her to do her job. You pay a lot of money for this service so expect some kind of service and sadly the service we got was a very bad service. I’d have been better off putting a sign up on my gate and selling it myself least I’d not have been constantly stressed!
1/5
TrustpilotWorst Estate Agents Ever !!!
I recently bought a property through William H Brown, Adam Leadley, who was my first port of contact started off okay but then showed his true colours and just how lazy he really is. He did not return any of the many emails I sent him or return any calls or messages left and just basically ignored me. Absolutely disgusting and disgraceful behaviour. An associate of Adam contacted me to pick up the keys even though I left a message requesting Adam to call me back as it was urgent. I would never use this Estate Agents ever again and would strongly recommend that you look elsewhere.
1/5
TrustpilotI've been a "customer" of William H…
I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times. However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough? So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.Update: complaint was upheld, fees refunded plus compensation of £200.
1/5
TrustpilotA severe lack of communication ability
I now know why this estate agent has such a poor reputation. As a result of living a good distance from her, we have been searching for a retirement property near our daughter for some time and chanced upon one in a very good location. We e-mailed the office that advertised the property with a few pertinent questions as we would find a return journey on the off chance of being able to get the answers and to gain a viewing almost impossible in a reasonable timeframe.It would appear that others who have had dealings with this company are totally correct as the request has been totally ignored without even an apparent willingness to acknowledge receipt let alone be a little proactive.I would advise any pensioner considering using this Estate Agent to seriously consider whether they would be able to elicit any response let alone information from them.Extremely poor service for both the seller and any prospectve buyer.
5/5
GoogleFantastic service from Jesse Bradshaw made the process of letting our property very straight forward, well done Jesse and thank you very much, hope they are paying you well! 👍 …
5/5
TrustpilotI had a fantastic experience as a…
I had a fantastic experience as a first-time buyer with Jack and his team at William H Brown Stevenage, from property search to completion, their customer service and professionalism are outstanding.
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