Trusted Agent profile
★★★★★
77 reviews across 3 platforms
29-31, North Parade, Bradford BD1 3JL
Locate Homes's Bradford office at 29-31 is rated 4.0 out of 5 across 77 reviews on three platforms, including 68 Google reviews rated 3.9. Checked 9 October 2026.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
Googlehad a fantastic experience with Haseeb and Paul at Locate. Both were incredibly friendly, professional, and genuinely helpful throughout the entire process. They went above and beyond to deliver outstanding customer service, making me feel supported every step of the way. Thanks to their dedication and efficiency, I was able to find a home with a quick turnaround. Highly recommend them to anyone looking for reliable and personable service!
1/5
GoogleBooked a viewing for a property in Bradford city centre for 10:10. Called the Locate office at 10:12 to ask if I was to eg. ring a bell to let their colleague know I was outside. I was told that their colleague was currently carrying out a viewing and would get me when they were finished. It got to 10:32 (22 minutes after the appointment time), so I called the Locate office again to double check my appointment time. Upon asking this the lady in the Locate office burst out laughing down the phone, saying how her colleague was back from the viewing already, then asked wasn’t I shown it? and was I with my mum? I said that no, I wasn’t shown the property (hence the reason for my call) and confirmed that yes I was with my mum, she then burst out laughing again and put me on hold. Once I was taken off hold she was still laughing whilst she told me I mustn’t have been standing in the right place for the agent to have seen me. I told the lady that this wasn’t the case as 1.) I was standing exactly where I was instructed to upon booking the viewing, and 2.) The agent knew I was with my mum (something I hadn’t previously disclosed before being asked) so clearly the agent did see me, but didn’t bother to approach me/call me, instead they had just left. I expressed that I wasn’t happy as I’d been waiting for a long time and that my mum got a 7am train, on her day off, to view the property. There was no apology for the inconvenience caused or for the poor service they provided. I was able to rearrange the viewing for 12:00 the following week but have since cancelled the second viewing as there was never any apology and I don’t want to deal with a company that try to push blame onto the customer when fault lies entirely with them. I found the whole experience incredibly rude, unprofessional and unorganised.
In response to your published review we formally challenge the various points made and provide some transparency. In the first instance, our representative "Hass" was on site and undertook 3 out of 4 viewings within this time block of 45 minutes on the 5th October 2019. You were the 4th viewer in this due period. There had been an access problem on the day due to a Block Management matter, but was resolved causing a slight delay in the schedule of viewings. You had been provided the full address of the appointment in advance as had the three preceding prospects and the initial three had met our representative in front of the "2630" Apartment block. Having completed the first few viewings "Hass" stood outside the block to meet you as planned. In hindsight, it does appear there was a misunderstanding and perhaps you were stood outside the Miller House Apartment development on the far side of "2630" with your mother. With the best will in the world "Hass" is not a "mind reader" and assumed that you were not his candidate due to you being in front of a different unit. It may have been wise upon reflection in real time to contact the office upon arrival and inform them of your presence outside; our representative would then have been informed of your attendance. The allegation that a member of our office staff laughed at you when speaking on the phone post the event is flatly refuted and totally defamatory. The office representative in question is an experienced professional with great integrity, education and background with a wealth of 1st level customer relationship management. Other staff were also present and post an in house review, she has been cleared of any wrong doing. By not calling the office upon arrival on site of the appointment and location you did not prioritize your presence, Saturday's appointments are traditionally a full calendar of appointments which are re-confirmed by our staff in prior, hence "Hass" did not have the compulsion to call you to double confirm your slot. Once you did contact our office our representative had moved onto his next batch of appointments elsewhere. In any event it will have been impossible to re-arrange the appointment on the day since as highlighted earlier access had been an issue on the day and due to some pragmatism on our part access to the development had been provided by an existing tenant. By which time unfortunately his own commitments post the initial time slot on Saturday were such that he had taken his child out and consequently the premises were not able to be re-accessed. Our company prides itself on efficiency, our pro-active nature and consideration of both existing and prospective tenants. "Be kind, for everyone you meet is fighting a hard battle" - PLATO
1/5
GoogleBooked a viewing for a property over 3 weeks ago. They cancelled twice. Rebooked then cancelled again. Made me leave work early cancel a meeting and made me drive 40 mins only then to let me know when I was 3 mins away they can’t access the vacant property again. Disgusting service, no apologies just ‘yeah something came up like 2 hours ago but we could only call you now’. Just avoid this company if you are a landlord they will waste your time.
5/5
GoogleHaving rented a property through Locate for the last three and half years they have always been helpful, professional, responsive to any issues and easy to deal with! They offer good quality properties at very reasonable prices compared with several other agencies that I looked through, and have always been very honest and upfront throughout, from initial viewings, my time as a tenant and on leaving the property. Cannot recommend them highly enough to any people looking to rent through them as they have always gone above and beyond. Quick and easy inspection at the end of the tenancy and returned my bond in full less than 24 hours after this was completed - exceeded my expectations! Special thanks to Dahana & Hass who have been a pleasure to deal with throughout my time with Locate - keep up the amazing work! All the best!PositiveResponsiveness, Quality, Professionalism, Value
1/5
Google🌟 Important Feedback about LocateHomes in Bradford 🌟 No Refund For Failed Reference. I would like to share my experience with LocateHomes regarding their referencing fee and criteria. Recently, I encountered a challenge that has left me feeling quite disappointed. After entering into a payment plan with my landlord, I submitted a referencing fee of £155. Unfortunately, when I reached out for assistance, I was informed that there was nothing they could do to help my situation. I was surprised to find that no alternative solutions were offered, such as the possibility of a guarantor. I even expressed my willingness to pay off my arrears in full before considering their property, but my proposal was declined. I feel lost and disheartened by the level of service I received. It would greatly benefit potential tenants if LocateHomes provided clear criteria for their referencing process, ensuring everyone understands what is being assessed. I hope my feedback can encourage improvements for a more transparent and supportive approach in the future. Thank you for taking the time to read my concerns.
1/5
FacebookNO REFUND GIVEN -As a mother of an autistic son, I feel compelled to share our experience with LocateHomes that has left both him and me feeling disheartened. The search for a suitable home is always a daunting task, but it became even more challenging for us due to the unique needs of my son. Recently, we encountered difficulties with the referencing process. After entering a payment plan with our landlord, we paid a referencing fee of £155, believing that we were taking a positive step toward securing a new home. When I reached out for assistance, however, I was met with a response that left me feeling quite let down. They indicated that there was nothing they could do to help our situation. As a mother, it's heartbreaking to see my son, who navigates the world differently, feeling even more lost and unsupported. I had hoped for a compassionate response, perhaps some alternatives like a guarantor, or any guidance on how we could improve our application. I even offered to settle our arrears in full, but this was declined without any explanation of the criteria used for referencing. My son deserves a safe and supportive environment where he can thrive, but this experience has added to his anxiety. I genuinely believe that if LocateHomes provided clearer criteria for their referencing process, it would help families like ours better understand the requirements and alleviate some of the stress involved. I hope by sharing our story, we can encourage a more empathetic and transparent approach in the future. Thank you for taking the time to read and understand our experience. 💖 DO NOT USE LOCATE HOMES.
5/5
GoogleDahana & Chloe were absolutely fantastic - very helpful, responsive, professional and seemed to go out of their way to help me secure my rental flat. Dahana kept me updated me during the offer and referencing process and was always available to answer and provide an informed response to any questions or requests I had during this time. I can highly recommend Locate Homes to help you with your property search, since through my experience i found them to be pro-active, considerate, flexible and most importantly a knowledgeable agency.
5/5
GoogleI have been using Locate for about 10 years, having previously used another Bradford High Street Estate & Lettings Agent. Not only are the team at Locate friendly, helpful and very professional, but they are also great value. Last year a water pipe com8ng from the roof mounted water tank burst in the block of flats where I own a flat. Serveral flats were badly damaged, including mine. It took more than 8 months to get the property back into a lettable condition and as I lived several hours away from Bradford, the assistance I received from Nav and the team at Locate was outstanding. They managed a lot of issues that would otherwise have required me to attend in person, arranged a lot of issued to be dealt with and organised for contractors to carry out work. I cannot recommend Locate highly enough.
5/5
GoogleI want to say a really big thank you to Dahana who truly went out of her way to find me a flat close to my work place and in my budget. She showed me the property through Chloe, help me fill out the application and I've passed my Tennant credit check... all within 48 hours. Thank you Dahana... you truly are an asset and blessing to locate homes. Five stars all the way.
5/5
GoogleI’ve been renting a property with Locate for 2 years. I can honestly say they are one of the best I’ve rented from. I’ve dealt with Dahana and Chloe, both of which were professional, efficient and helpful in their communication. They really went the extra mile to help organise a prompt start to the tenancy and facilitated effectively the end of tenancy process. Many thanks again!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTelephoned for a house valuation several times was told they will call me back. Never got a call back. Dont waist your time with Locate.
5/5
GoogleI rented property with locate properties Bradford almost two years ago I am really pleased to said that one of best property dealers in Uk very friendly fast easy reliable service staff is very helpful and kind any thing they want to solve in first priority,help me a lot in paperwork 100 recommended in any deal of property give them chance they will provide you quality service guys you are just amazing Best of luck see you in future 🔝🍀👍❤️🙏
5/5
GoogleWell, what can I say? THE BEST agency I have ever rented from. I can not express enough how much they have supported me and are extremely efficient in every way! I just want to personally thank Dahana and Chloe who are AMAZING and lovely to work with, so thank you. Keep up the good work girls!PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookYou’re amazing, thank you so much. I hope the next tenants have as many wholesome vibes from the place as I did, it really is a wonderful property and I always had locate properties on hand if I needed anything. From the man who came to service my boiler and give me advice on how to use it properly to the efficient communication from the guys in the office, all superstars.
Thank you Michelle for the kind words which are appreciated since it qualifies the hard and responsive work we put in with our client base. Wishing you the best in your future.
5/5
FacebookWe had rented a property through Locate homes , and it was a great experience from beginning to the end. They were very agile and assertive to our needs and issues . Be it anything : it was responded within a day or 2. Move in was so quick and easy , within 30 mins we had our keys and the place was so clean .Then they helped us with the agreement extension without any issues. We never had any issue with them, even after we left the place and getting our deposit back. Really great team .... thanks guys!!
Thank you Mahima for your kind words and pleasant review. Wishing you and Dev all the best for the future.
1/5
GoogleI been today to see a property in Bradford, and when we still at the house told the agent that we like to go a head and take it, and then we been told sorry the house been taken hour and half ago, so I basically wasted my time and took my family to go to see a house that's already been given for rent, this is an professional 👎 …
Dear Mark, your review is wide of the mark, misjudged and baseless. We have undertaken block viewings on the property at Burnham Ave today which commenced at 10.30 AM till 11.30 AM with staggered appointments. You viewed at 11.30 AM. This property was in demand and feedback from the initial 4 prospects prior to yourself was very positive. Whilst my colleague was undertaking your viewing which was the last on this block off appointments for today, the benefit of modern technology by use of his smart phone he was informed by our office that prospect number two (10.40 AM) had visited the office with her application and paid the holding fee. It was with total professionalism and transparency that my colleague informed you of the updated status as to the availability of this property in "Real Time" to which you have rather than be appreciative have looked to slander. The very fact we are prompt and productive is the reason why properties are rented swiftly and clients satisfied. Your experience as to not being able to pursue this application is not a bad reflection of us but an example of how swiftly the rental market in Bradford moves and how efficient our team is in the process of placing prospects. My colleague had further informed you that we may have another new listing in this same area coming to market in the coming days of which you would be able to note online and be advised to view. Good properties are always subject to healthy competition. Wishing you the best in your future rental efforts.
1/5
GoogleWorst estate agents you can purchase or rent from
5/5
GoogleWe rented a lovely masionette in Heaton for 3yrs via Locate and during that time we found them to be professional in every aspect. Any repairs were done promptly and proficiently, and the contractors were always courteous and professional. All deposits were returned in full after inspection of the property. Seriously can't fault them, it was pleasure dealing with them. Thanks to everyone at Locate
Dear Mohammed, we appreciate your feedback and good words. Likewise you were a model tenant, immaculate in both communication and the love and responsibility with which you managed your obligations and tenure at the property. We wish you both all the best for the future, stay blessed.
1/5
GoogleVery welcoming when you are a potential client but then disown you completely when you enter a contract with them. Unable to get hold of when needed. Very poor attitude when placing complaints regarding the property. High expectations from …
We build workable relationships with our tenant base and am surprised you feel this way. Should you be an existing tenant you will be well aware our our transparent structure as to reporting of queries and repairs. We offer our of hours … More
1/5
GoogleDisappointed Called to book a viewing for a property they had for sale. I could only do Saturdays. The woman I spoke to told me they didn't usually do weekend viewings (not very good for an estate agent) She said she would call back when she had found out whether they could accommodate. I had a feeling no call back would materialise which is what happened. Will be contacting the owner of the property that was for sale directly to find out whether they are aware their estate agent is turning down interested parties.
5/5
GoogleI rented with Locate for the past year and my experience was overall brilliant. From the start, I felt supported in the process of looking for an apartment and navigating all the paperwork which was great because it was the first time I rented a place in the UK on my own. The renting was without any problems. Also received my deposit back in full. A big thank you to Locate and Chloe in particular who has been fantastic, always replying within hours to my emails, being friendly and professional and extremely helpful in solving any questions I had. Thank you 😊
1/5
GoogleI rented a house through Locate for 13 months which was advertised as having a house burglar alarm which appealed to me as I own expensive items. When I moved in and noticed that this alarm did not work I requested a repair. Following several emails and phone calls to locate they constantly repeated that they would check with the landlord and get back to me. Despite me chasing this over several months I never got any kind of reply to say the alarm would be repaired. The only contact I did get however was to inform me that my rent would be increasing but still no repair 13 months later. I decided to end my tenancy and when I contacted Locate to officially complain and suggest a refund of a small apportion of rent this was completely ignored, no apology whatsoever. I did however then receive an abrupt email from their (apparent) business advisor (this email came from a Hotmail account so I doubt the authenticity) basically warning me off. Very poor, rude and unprofessional customer service and I will not be using Locate again. No doubt that now I’ve decided to public on this I may receive a reply to this review but the facts are as above.
5/5
GoogleI was with locate for 3 years with a rented house, they helped me every step of the way if I needed anything. When it came to ending my tenancy early, even though I was contacted for a further 7 months, they helped me end the contract and move out successfully. I had help and great communication from Dahana every step of the day, also receiving my bond back. I would highly recommend them and will be back in the future. :)
5/5
GoogleGreat team at Locate Property. Friendly and very helpful during our tenure. Definitely you can trust and have valuable discussion to find your property. Thanks Nav, Dahana, Chloe & Ellie once again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Locate Homes's Bradford office has 77 reviews across three platforms: 68 on Google, 7 on Facebook, 2 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Locate Homes is rated 4.0 out of 5 across all 77 reviews, and 3.9 out of 5 on Google from 68 reviews, checked 9 October 2026.
Locate Homes, 29-31, North Parade, Bradford BD1 3JL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
