Trusted Agent profile
★★★★★
86 reviews across 1 platform
20-28 Cotlands Road, Bournemouth BH1 3BS
Strato Homes Property Management's Bournemouth office at 20-28 Cotlands Road is rated 3.0 out of 5 across 86 reviews on 1 platform, including 86 Google reviews rated 3.0. Checked 9 October 2026.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleI’ve been a tenant with Strata House since December 2022, and my experience has been nothing but positive. My wife and I have lived in our apartment for over three years now and couldn’t be happier with the service. A huge thank you to Jennifer and Vicky, who are always professional, approachable, and quick to help whenever we have a query. It’s rare to find a letting agency that truly values its long-term tenants, but Strato Homes definitely does. Highly recommended!"
5/5
GoogleI am a 1st time renter, 21 years old and was very nervous about the whole process for obvious reasons. Jennifer calmed all worries I had and walked me through everything that needed to be done calmly. In my nerves, I ended up calling Strato Homes multiple times per day to check if anything needs doing etc, I felt like I was pestering but each time every single member of staff was very helpful, kind and respectful. I had some issues with proof of identity as I do not have a passport or a guarantor, but Jennifer was so sweet and provided me with alternatives that I was able to meet. With everything sorted now, I know for sure I will be recommending this company to any first time movers for the rest of my days.
5/5
GoogleNever had an issue with them over the last 2 years, about to extend by another year. Always been courteous and friendly with me and got back to me in a timely manner whenever I've had an issue. They've helped me sort out my business Jennifer is always a delight to deal with so worth the 5* 💪🏽❤️. …
5/5
GoogleThe Strato Homes team were great throughout my move in, and a special thank you to Saul for making everything smooth and stress‑free. He was clear, responsive, and really went the extra mile. Thanks again to Saul and the whole team.
1/5
GoogleDo not I repeat so not live here! Firstly they will try and mark you down on your security deposit for stupid things such as light dust. The building is old , outdated,has mould and leaking from washing machines (There are only 2 washing machines and two dryers) for all the residents there. They have a cockroach infestation. The only good thing is the included heat,water and electricity but other than that it's an awful place to live ,I'd tell anyone to just pay a bit more and go elsewhere!
1/5
GoogleMy original review got taken down so i'm back again to hopefully prevent any unsuspecting renters from ever renting from strato homes. I rented a 1 bed flat for 5 years and it was a nightmare. Look at my other reviews, I dont just drop 1 stars for no reason. They will probably try to get this one taken down too, but I'll keep coming back to write it again when they do. My roof leaked for 5 years, I reported multiple issues that were ignored and eventually got the council involved. When I left strato tried to bill me for things that were caused by the disrepair of the building, they tried to bully me into paying and I told them to get lost. I don't have the energy to list all of the problems I had again, or to dig out all the pictures, but trust me, it was horrific, which is why i'm back here writing another review a year and a half after moving out. People need to know how bad this letting agency is. Do not rent from them, you will regret it.
5/5
GoogleFantastic company with a really helpful team. Jennifer went above and beyond for us, even outside of regular hours. Thanks to her and the whole team, we’ve found our new home
1/5
GoogleI stayed in Braken House for 1 year from 2022 to 2023 and, while the stay was uneventful for the majority of the time, the condition of my room and the building as a whole was appalling. It is very evident that the people in charge have tried to skimp out on most aspects of this accommodation while charging more than some of the student accommodation nearby. Here is a comprehensive list of issues I experienced/witnessed during my stay. Issues with my room included: - Mold along the wall next to the window - Excessive amounts of condensation on the window/windowsill - Powdery paint on the walls (Discovered when trying to remove mold) - Lack of basic room accessories such as coat hooks or shelves (excl kitchen shelves) - Damaged shower panel - Limited kitchen appliances (Kettle, Microwave, Hob. One of my neighbors didn’t even have a Microwave) - Uncomfortable plastic desk chair like one you would get in a primary school - Not even a bin provided with the room (Had to carry one from the nearest supermarket) Issues with the building included: - 2 Dryers and 2 Washing Machines between 120 people - Scratches and keying along walls in lobby - Elevator panels rattle when elevator ascends/descends - Beeping from refuge call and phone ringing downstairs for hours at a time - Vacuum cleaner not present in corridor half the time - Very little effort put into decorating any of the corridors or shared spaces For £650 a month, I would not recommend this accommodation. Direct your attention towards somewhere that is more homely and accommodating for your money.
1/5
GoogleStrato Homes particularly an agent named Jennifer, genuinely treated this already very delicate rental experience a nightmare with substantial lack of professionalism and genuine support to support the whole process which was proving to be difficult with pressing requests as in uk home owners guarantors or 6 months rent in advance which we tried to negotiate with other reasonable alternatives for a safe professional rental relationship. She obstructed and obstaculated us from the whole process from the start, gave us impossible deadlines and pressures not even 1 full working week in between the referencing and refusing to make it possible to rent their house accepting a fair negotiation to establish continuity and trust from the start. So at the end we had to loose the House. This agent ghosted my emails all through the second working week of the referencing only, and never called us back or professionally replied to the emails and to discuss it all including holding deposits pending on this house. then off she went on leave that same week when I sent an email to the office with a letter of returning our deposit immediately. She was away otherwise she would have denied that aswell and even tried to keep that deposit? Luckily my email got picked up by her Collegue who swiftly understood the situation and returned our deposit straight back to us immediately. As far as we are convenened We really had wished to be moving in that property and as genuine professionals which we are, we were confronted by a very unprofessional agent representing a potential very unsupportive landlord behind its curtains and at the end of this I m Glad we didn’t move in there.
5/5
GoogleI’ve been a tenant here for six years and have always had a great experience. Any issues I’ve reported have been fixed promptly and without any problems. The team is professional and responsive, and I’ve had no complaints during my time here. Highly recommend!
1/5
GoogleStrato homes is the worst agency I have ever had to deal with. The flat I rented had no hot water for over 2 weeks. Response to tackle the issue was slow. They now offered to clean a flat toilet in another building across my room to go and …
1/5
GoogleAVOID AT ALL COSTS - I dealt on behalf of a vacating vulnerable tenant at her request as Strato Homes were causing her great distress. Strato Homes tried every trick in the book to deduct from the deposit, if it wasn't for my experience, knowledge and patience dealing with the matter the tenant wouldn't have received the deposit back in full. Trying everything and anything to keep it from logging the deductions officially via the DPS portal. The evidence I held highlighting their lies, was eventually recognised. Beware - standard tricks will be claiming professional cleans, and painting needs for the property with no intention of carrying these out. Damage that was already documented in the check in report, you will need to go through everything with a fine tooth comb and document it all, to get this company to back down and stop their tricks. Over the course of the tenancy, the agent and landlord demonstrated "Property Neglect" and "Professional Negligence" both proven with evidence, contributing to the full deposit being returned. Strato Homes are the most unprofessional, and money-grabbing incompetent Property Managers I have ever dealt with. Only rent from them if you have no other option in life.
1/5
GoogleThere is a very rude lady working in the lettings department. Very disappointed in the service and attitude.
5/5
GoogleLuke was amazing. We came to him via telephone with only 3 days to move after a different estate agents tried to extort a lot more money out of us at te last minute. Swift, professional and a lovely little apartment that is perfect for us. 10/10 would recommend to others
5/5
GoogleSaul in the office is one of the most efficient and helpful people I have ever had the pleasure of dealing with. He goes above and beyond at every step. My experience with him and the rest of the staff was a solid 10/10 . Can not fault them at all.
1/5
GoogleAvoid living in Bracken House. The whole building is filthy, the security doors did not work for 6 months despite several people reporting it. The estate agents and landlord are clueless in how the legal system here works: they don't know how to issue a valid section 21 and other associated rental paperwork. They prey on naive students to flout the law, and the building should be either renovated or demolished.
1/5
GoogleTHEY ARE SCAMMERS I have lived with my partner for 3 years in an apartment run by this agency and I do not recommend it to anyone. When something broke, they did nothing to fix it, a neighbor had to fall and threaten to sue them to fix the entrance light. We had a water leak in a bathroom radiator and we had to pay the plumber, who was not cheap, with our own money. They sent people without warning to our house (where we only had a kitchen and a bedroom) to see if there was any damage. They didn't give us the option to change appointments and they gave the key without our permission, so we once had strangers in our house, with our valuables inside, without us being there. To top it all off, they have tried to charge us for expenses such as water that were included in the contract. They did not tell us that we had to pay the city council fees separately, which they asked us to do 2 years later, resulting in a very high bill. They only gave us a contract for the first months, insisting that it was renewed on its own. They have made us pay for the last month without being there. To top it all off, they have taken our deposit (600 euros) claiming that the house is dirty when we have painted and cleaned before leaving, spending money out of our pocket. Do not pretend that after 3 years a house is still the same as the first day and even more so when, for example, they put paper on the floor on stones, which easily creates holes, paint that came up just by touching it, a plastic shower that when you step on it It sank, a vertical bell that did absolutely nothing, or they left us a damn hole in the wall that faced the street covered only with plastic. To finish, they have even burdened us with the humidity taking into account that it is England, a low country and it rains every day. I don't usually complain about anything but after 3 years living and taking care of a house despite how defective it was, I have felt cheated by the real estate company who has never cared about her tenants and has always taken advantage of everything. THEY ARE SCAMMERS I have lived with my partner for 3 years in an apartment run by this agency and I do not recommend it to anyone. When something was damaged they did nothing to fix it, a neighbor had to fall and threatened to sue them to fix the light at the entrance. We had a water leak from a radiator in the bathroom and we had to pay the plumber, who was not cheap, with our money. They sent people without warning to our house (where we only had a kitchen and a bedroom) to see if there was any damage. They did not give us the option to change the appointments and they gave him the key without our permission, so sometimes we had strangers in our house, with our valuables inside, without us being there. To top it off, they have tried to charge us expenses such as water that were included in the contract. They didn't tell us that we had to pay the council tax separately, which they asked us for 2 years later, being a very high bill. They only made us a contract for the first few months, insisting that it was renewed on their own. They have made us pay the last month without being. To top it off, they have taken away our deposit (600 euros) alleging that the house is dirty when we have painted and cleaned before leaving, spending money out of our pocket. Do not pretend that after 3 years a house will continue the same as the first day and more so when, for example, they put paper on the floor on stones, which easily creates holes, paint that rose just by touching it, a plastic shower that when they stepped on it it was sinking, a vertical hood that did absolutely nothing, or they left us a bloody hole in the wall that opened onto the street, covered only with plastic. To finish we have been burdened with humidity considering that it is England, a street floor and it rains every day. I do not usually complain about anything but after 3 years living and taking care of a house despite how defective it was, I have felt scammed by the agency that has never cared about its tenants and has always taken advantage of everything.
1/5
GoogleAVOID AT ALL COSTS- Very rude and unprofessional staff. The building is too old to live, always smelling and the lifts are often out of service. They look for ways to charge you hefty amounts from your deposit so be careful! A couple of friends have experienced the same as me.
5/5
Googleamazing agency could not have been more helpful was the nicest people and the most helpful thank you thank you thank you
1/5
GoogleI lived here for 6 months, I can tell you the worst agency ever, they don’t matter about you. they took all my deposit for something should’ve be done by the landlord, a lot of noise during the morning as cleaners were waking me up all the time with the vacuum cleaner. Plus the person in charge told me all bills were included when I received a mail by council tax to pay 120£ per month. Worst experience ever.
1/5
GoogleAwful. 10/10 wouldn't recommend. Treat you like 2nd class citizens. Constant viewings. No living in peace with these people. Said they were going to fix the decking but never did. Tried to overcharge for contractor work even when their own contractors said work wasn't even necessary. Poor communication between themselves and the landlord. Not to forget landlord was constantly visiting and the agents did nothing about it. Also worth mentioning they have taken all of the £1300 deposit. - if you go with these people, be prepared for constant headaches. Worse letting agent I have ever had to deal with. 10/10 avoid like the plague.
5/5
GoogleThe best letting agents I have had the pleasure of dealing with. Lara, Vicky and all of the staff were kind, professional and caring while I rented through them. I was always kept informed with anything happening with the building or my flat, they were always quick and happy to help with any issues I had. Most of all they displayed a huge amoiunt of compassion which you don't see with most businesses, especially in lettings. I will definitely try to use them next time I move and would recommend them to anyone.
1/5
GoogleJust terrible. They don’t care about tenants. Many issues in Exeter Road flat (water coming down from outside and flat above). One star is a lot for them. It was 4y ago and I cannot forget the stress that I had with them.
1/5
GoogleExtortive practices. They issued me a fine for putting trash on the floor in the bin area when the bins were FULL. I spoke to the property manager over the phone and we agreed that I would not be held responsible for taking the only option that was available to me - putting my trash on the floor beside the overflowing bins. One month later they are insisting that we never reached such a resolution and that the fine is still due. Incredibly unreasonable and undeniably extortive given the timing. I received the letter informing me of the fine over the Christmas period. The letter stated that I had 7 days to pay the fine or it will be doubled. This is incredibly convenient given that they close over the Christmas period and there would be no chance of an appeal. Stay away.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strato Homes Property Management's Bournemouth office has 86 reviews across 1 platform: 86 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Strato Homes Property Management is rated 3.0 out of 5 across all 86 reviews, and 3.0 out of 5 on Google from 86 reviews, checked 9 October 2026.
Strato Homes Property Management, 20-28 Cotlands Road, Bournemouth BH1 3BS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.