MPGcouk reviews

★★★★★ 1/5

Google

If you want to be treated like a doormat, sign on the line.... Previous tenant for 7 years, paid rent on time every month, no issues or complaint against me. Landlord agent constantly blocking us in to have his car cleaned on our driveway every week! Given a non-fault eviction S21 notice out of the blue, no prior discussions with me. Speak to the letting agent who states "the landlord can do what she likes" and doesn't give a reason for it. Full of attitude and incredibly passive aggressive and rude. Weeks and weeks of stress finding alternative accommodation with a disabled partner. No support from my current letting agent either. Found alternative accommodation. Two weeks later, the place we were evicted from is back on the rental market with a £200 increase!! Words can not describe how underhanded and shady this is. Thankfully, a legal bill will pass to block this disgusting behaviour in future. Update : NEVER have we been referred to, accused, or charged with anti social behaviour, certainly do not feel that an honest reflection of our experience renting from this agency for 7 years. Within this time frame, there has never been any discussion that would lead to these conclusions and should not warrant such an unprofessional personal attack as a response to feedback. It is defamation of character to accuse us of anti social behaviour, and for you to presume there could of been grounds to evict with no evidence. Furthermore, as it has no basis in fact, it certainly has no validity and would not have stopped us from further rental or purchase of property as it is not evidence-based and is slanderous. Avoid MPG and roll on Renters Rights Bill 2026!!!!

Jamie · 16 March 2026

★★★★★ 5/5

Google

From the first phone call of booking the viewing and all the way through the process of getting into the property the customer service was great. Everything was done quickly and efficiently. The agent who dealt with our viewing, Johnathon, wasn't pushy like most estate agents, he just let us look around, gave us all the information we needed to make an informed decision and that was that, from there all our documents were sent via email and signed on our phones which was so easy to do and within 2 weeks we were in our new home! Highly recommend

Tatiana · 27 August 2019

★★★★★ 1/5

Google

If you want to be treated like a doormat, sign on the line.... Previous tenant for 7 years, paid rent on time every month, no issues or complaint against me. Given a non-fault eviction notice out of the blue, no prior discussions with me. Speak to the letting agent who states "the landlord can do what she likes" and doesn't give a reason for it. Full of attitude and incredibly passive aggressive and rude. Weeks and weeks of stress finding alternative accommodation with a disabled partner. No support from my current letting agent either. Found alternative accommodation. Two weeks later, the place we were evicted from is back on the rental market with a £200 increase!! Words can not describe how underhanded and shady this is. Thankfully, a legal bill will pass to block this disgusting behaviour in future. Update : NEVER have we been referred to, accused, or charged with anti social behaviour, certainly do not feel that an honest reflection of our experience renting from this agency for 7 years. Within this time frame, there has never been any discussion that would lead to these conclusions and should not warrant such an unprofessional personal attack as a response to feedback. It is defamation of character to accuse us of anti social behaviour, and for you to presume there could of been grounds to evict with no evidence. Furthermore, as it has no basis in fact, it certainly has no validity and would not have stopped us from further rental or purchase of property as it is not evidence-based and is slanderous. Avoid MPG!!

Vince · 3 November 2024

★★★★★ 1/5

Google

An unprofessional agency. A flat is listed to let, I call a minute after it was listed trying to booking a viewing and no one returns. I call again they say they will call me back… I send an email and no one returns either. I call the next day they take my name and phone number they say they will talk to the person in charge of the property, but again no one returns. I called again today and the second time they said the flat was gone. The ad is still active in the market and they are not able to respond an email or to give a call. No contact from them at all, after trying to book a viewing during 3 days. AVOID THIS AGENCY. If they behave like this when trying to let, imagine after you are the tenant. Thanks God I didn't rent anything from this agency and I never will.

Maria · 26 August 2023

★★★★★ 1/5

Google

An unprofessional agency. A flat is listed to let, I call a minute after it was listed trying to booking a viewing and no one returns. I call again they say they will call me back… I send an email and no one returns either. I call the next day they take my name and phone number they say they will talk to the person in charge of the property, but again no one returns. I called again today and the second time they said the flat was gone. The ad is still active in the market and they are not able to respond an email or to give a call. No contact from them at all, after trying to book a viewing during 3 days. AVOID THIS AGENCY. If they behave like this when trying to let, imagine after you are the tenant. Thanks God I didn't rent anything from this agency and I never will.

Marrie · 13 April 2023

★★★★★ 5/5

Google

Joanne, Manager of MPG is very knowledgable and is very helpful. Any questions, you can give the agency a call, and have a chat with Joanne and she will confirm your query in detail and ensures that all information provided is in accordance with property laws. Really thankful to have her as our agent, and always a pleasure speaking with Joanne. She’s always very friendly :)

Kubra · 13 December 2024

★★★★★ 5/5

Google

Fantastic services from the MPG guys especially jonathan when wanting to rent a flat they had advertisd. All admin done the day after viewing with no hassle nice and simple website to fill all information out they requested to complete the check . Thought i would here back within a week if i was all good and they confirmed same day so has taken alot of stress and worry away. Would 100% recommend these guys to any of my freiends or family or anyone looking to rent or buy

L · 27 August 2019

★★★★★ 5/5

Google

We just returned a property managed by MPG group and we wanted to provide a review highlighting their excellent service along with their professionalism and good customer service. We were mostly in contact with Joanne but I can say that all team members used to treat our queries in a promptly manner. very happy and definitely will make use of their services again if possible!

Angelica · 16 April 2022

★★★★★ 1/5

Google

Estate agent let herself into our house all the time without permission, property was victim to a break in and we had to pay for the window repair, got told to 'hide our clutter' during an inspection?, recieved nasty emails and didn't appreciate when the same attitude was sent back to them. You're better off renting a chalet at Butlins than choose MPG...

Ben · 14 September 2024

★★★★★ 5/5

Google

What a pleasure it was to have Jonathan show us around a beautiful property. He was professional yet very friendly and easy to converse with and not feel awkwardly watched over during the viewing. He was prompt in answering all emails and calls and so polite. Thank you MPG and Jonathan!

Catherine · 13 April 2022

★★★★★ 5/5

Google

We have just moved house and bought a property through MPG. We would highly recommend using them, all of the team were really helpful and kept us up to date throughout the whole process and were very proactive on getting the sale through as smoothly and quickly as possible.

Katy · 27 August 2019

★★★★★ 5/5

Google

Thank u sow much MPG team , you are a very profesional and polite company and i am more than happy to work with you ....you deserve the 5 stars and i will recomand you to everyone

Iulian · 13 April 2022

★★★★★ 1/5

Google

Worst letting agents out there! Be prepared for them to charge £360 to paint all the rooms in the property when you leave. You can’t charge to re-paint the walls when it’s general wear and tear from living there look it up!! And be prepared …

Claire · 16 April 2020

★★★★★ 4/5

Google

My experience with MPG was brilliant, everything was done quickly and professionally. A special recognition to Jonathan who saw me through viewing and finalising the agreement. He has been very helpful and all quires was dealt with promptly. Many thanks to the whole team

Michaela · 16 April 2020

★★★★★ 1/5

Yell

Appalling service and terrible communication

I don't even want to give 1 star to this group. They are an awful company for students, especially as this is the first time renting a house for most. First of all they weren't very clear with their terms and services. Secondly they're so disorganized. They sent me threatening emails telling me that they had not received my cheque for my deposit even though I sent them IN PERSON AT THEIR BRANCH the cheque (which was a LARGE amount of money that had already gone from my bank account!) Which caused me a large amount of distress as they stated that I only had until the end of that day to sort it out. It turns out so it happens that they still hadn't filed my cheque! Recently they sent me yet again another threatening email that they haven't received the paperwork from my guarantor, funnily enough my guarantor had sent the paperwork months ago! I can't wait for the day when I don't have to deal with these people ever again! Should've dealt straight with the landlord!

KaylaM-3 · 12 June 2016

★★★★★ 5/5

Google

Very professional team and polite. Been dealing with Johnathan to rent a property and he has been very honest and helpful. I appreciate everything he said and done to help me and my family find a suitable place to live. Definitely recommend the agency!

Alex · 27 August 2019

★★★★★ 1/5

Yell

Terrible Service, Lie to keep you off their back, Very slow communication and lack of initiative.

We decided to take up this house on the belief that we could move in on the 1st September or at least the first few days of the week. Upon paying the admin fees immediately on deciding and sending relevant contact information, it took them a week to send us our application forms and this was over email which is just an automated and generic email sent to any tenant of their properties, although they said they understood our situation of needing to move in as soon as possible as we had already started our employment in bournemouth before that and have been paying for hotels since the start of August. Once waiting so long to receive our application we had sent them back immediately via email, then awaiting our guarantor forms. Once again the guarantor forms took extremely long which was more than a week until i called up to ask where they were and they lied saying they had sent them on the 29th August and more recently, however checking my emails they were no where to be seen. I kindly advised them and they said they were probably in the junk mail, but would send them again for this time they sent them they arrived in the normal inbox and not the junk mail? although i had checked junk mail anyway and they weren't there. After me and another tenant returning our guarantor forms we had called up after a couple of days to see if they had received them but they ignorant replied they had not arrived, however shortly after they informed us that they did actually have them.The move in date was put back to the 9th of September, and we still have not moved in, so please be aware as you will find other estate agents with much cheaper fees and much better service. We had no option to choose this property and estate agent as we were looking specifically for a 3 bed and at a month where availability is very limited.

Reviewer0602 · 10 September 2014

★★★★★ 5/5

Google

We have used MPG to rent our flat for the past 8 years. We have now decided to sell and the obvious choice was MPG. They have been extremely proactive, professional and always there when needed. Would recommend these to anyone.

Paul · 27 August 2019

★★★★★ 1/5

Yell

Dreadful, arrogant agents who leave 'Let by' boards up on student houses for months on end

Dreadful, arrogant agents who leave 'Let by' boards up on student houses for months on end, insisting that they only need to come down two weeks after the new students (for the next academic year) move in! Clearly on student housing this means boards being left up for months on end. No respect or care for local residents at all. Something needs to be done about it.

DisgruntleO-2 · 23 January 2019

★★★★★ 1/5

Google

They changed their name from McConnell Property Group to 'MPG' (probably to avoid all the negative reviews) check out their old page for the real story! (1 star and many reviews) …

William · 16 April 2020

★★★★★ 1/5

Yell

Does not deserve 1 star

The whole year, for us four students has been a nightmare with them. From paying 'admin' fees to get a name change, which a year later still have not done, to trying to take approx £750 from our deposit for redecorating. I urge you not to go with this estate agents as they will just rip you off and provide the worst customer service i've ever whitnessed.

LauraS-318 · 26 September 2017

★★★★★ 5/5

Google

Beth and jo very professional and very helpful. Both more than happy to help anyway they could and very understanding

Shakila · 16 April 2022

★★★★★ 5/5

Google

Was very impressed with Jonathan and phill with the marketing viewings and after sales very professional courteous and unbelievable rates for selling didn't expect such good service

Linda · 16 April 2020

★★★★★ 1/5

Yell

Rude & scandalous

Avoid like the plague, they will try still as much as you deposit money as possible even when the property is left cleaner than you got given it. House viewing occured more than maintainance visits, knocking on your door at 9am when you are trying to catch some sleep!

JamesM-2575 · 22 December 2020