Trusted Agent profile · Bournemouth
★★★★★
107 reviews across 3 platforms
30, The Triangle, Bournemouth, BH2 5SE
Homes and Steeple's office in Bournemouth, at 30, is rated 4.0 out of 5 across 107 reviews on three platforms, including 98 Google reviews rated 4.0.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleI was in communication with a lovely lady named kate. She was extremely patient with me and resourceful while exploring options for my third year home during university. This was a very stressful time and Kate’s services helped tremendously she found multiple listings in different areas including one close to my work. Can’t thank her enough.
5/5
GoogleGreat service very friendly 5 star service from Simon and the team
5/5
GoogleAlways a pleasure and a joy when working with Homes and Steeple. Properties are always ready in time. Tenants are always happy. Great service all round. Thanks Simon for making it easy 😃 …
1/5
GoogleI've read mixed reviews on here, but the one that stood out the most is regarding a tenant having no hot water for 9 months !! So far I have been without hot water for 2 months and despite numerous emails being sent to homes and steeple this hasn't even been acknowledged...... so no chance of anyone coming to look at the boiler!! I've also had other issues which took a while for someone to even come and look at and still They haven't been fixed?! It seems there in no rush to fix or look at things that are Broken but happy to just sit back and take your money! I will try again to see if someone can look at my boiler , but if nothing is done soon I'll be taking legal advice! Wouldn't recommend them as an agent!
5/5
GoogleGreat dealing with Simon and his team. Everything worked out to plan and on time. Thanks Simon and George for your help. No hesitation to deal with you again. Pa
5/5
GoogleGreat and friendly service provided. Kate was an absolute pleasure and nothing was too much effort when it came down to needing her help and expertise. I highly recommend home and steeples.
1/5
GoogleRude. Passive aggressive. I feel lucky to have not gone any further with taking the flat. Every 1 star review I could relate to, and that's after one viewing and a few phone calls. Heard that he has paid people for 5 star reviews? Not surprised. I think you can see how badly they talk to tenants in the responses to online reviews...NegativeQuality, Professionalism
1/5
Google1 star because 0 is not an option!!! Homes and Steeple is the worst agency I have encountered in 22 years of private renting. If you believe that in exchange for rent a property should be maintained then DO NOT RENT from Homes and Steeple or Paul Blake. You will get a lot of excuses, be threatened with call out charges and be accused of criminal activities but nothing in your property will be fixed. It will be interesting to see how many "new" and "positive" reviews appear after this review.
1/5
Google1 star because 0 is not an option!!! Homes and Steeple is the worst agency I have encountered in 22 years of private renting. If you believe that in exchange for rent a property should be maintained then DO NOT RENT from Homes and Steeple or Paul Blake. You will get a lot of excuses, be threatened with call out charges and be accused of criminal activities but nothing in your property will be fixed. It will be interesting to see how many "new" and "positive" reviews appear after this review.
1/5
GoogleAs new tenants we were informed the property would be 'refreshed' for us moving in; walls remained patchy and grubby the duration of the tenancy. The grill & top oven of our cooker had been broken for 2 years prior to us moving in (repairman recognised property on arrival, showed email received two years ago stating same problem) refusal to fix the problem as it would have involved removing two floor tiles in front of the appliance. Water flow was non-existent apart from cold water tap in the kitchen; this meant the bath was for display, and the sinks in both the bathroom and kitchen needed to be filled via a freshly boiled kettle. When issue was raised nothing was done, because of the expected cost. Poor ventilation in the bathroom (no windows, no extractor fan) lead to an unhealthy build up of black mould on the ceiling; issue raised several times but unwilling to deal with it. (This was apparently our fault, as tenants) "Nice people to talk to, but functionally incompetent"
1/5
YellIncompetent
As new tenants we were informed the property would be 'refreshed' for us moving in; walls remained patchy and grubby the duration of the tenancy. The grill & top oven of our cooker had been broken for 2 years prior to us moving in (repairman recognised property on arrival, showed email received two years ago stating same problem) refusal to fix the problem as it would have involved removing two floor tiles in front of the appliance. Water flow was non-existent apart from cold water tap in the kitchen; this meant the bath was for display, and the sinks in both the bathroom and kitchen needed to be filled via a freshly boiled kettle. When issue was raised nothing was done, because of the expected cost. Poor ventilation in the bathroom (no windows, no extractor fan) lead to an unhealthy build up of black mould on the ceiling; issue raised several times but unwilling to deal with it. (This was apparently our fault, as tenants) Nice people to talk to, but functionally incompetent.
1/5
GoogleHigh profile properties + These guys = No service, and no refunded deposit. Whatever you do, make sure to use the mydeposit scheme and take lots of pictures if you have to use these.
4/5
GoogleRented through Homes & Steeple for 2½ years. The staff were all friendly and my landlord was great, so things got fixed when needed. It seemed too many people were involved in managing the let, as things slipped, e.g. the rental agreement renewal (so just went on a monthly rolling) and repayment of deposit (had to contact them but then it was returned immediately). Overall a good experience, would rent through them again and would recommend them to others.
1/5
GoogleThey ripped me off with 30 pounds for nothing. I viewed a property and I was told which items would remain in the house. The next day, at 9, I transferred the money, but then I was emailed with a different list of items that would remain in the house. I asked for a refund, but then they just took 30 pounds off my money although there was even no contract between us!!! They first told me it was the transaction money, but later in the office they told me it was the money they took for their agent's time! Liar liar!
5/5
GoogleGreat team! Managed my property for 6 years before helping to sell. Extremely helpful and tailored the management of the property to what I needed.
5/5
GoogleThanks to this wonderfull company, Homes and steeple have the best staff, Kate and Anne,Simon, your guys made me happy, thanks so much, God bless this awesome family that I discovered, fill free to rent with Homes and steeple
5/5
GoogleNever had issues with homes and steeple fixed all are out house problems quite fast Kate is lovely and very helpful as so is simon
5/5
GoogleI've rented with Homes and Steeple for nearly 8 years. They are always so efficient and professional. Solving any property issues usually with 24hrs. Always going above and beyond. 10 out out of 10.
1/5
GoogleVery unprofessional, rude and basically told me to do his job by collecting the rent from the students not paid up, yet my daughter has paid up. I could not believe the email I got from this company, surprised they are still open. I wanted to leave no stars but it wouldn't let me so had to leave a 1 star but does not deserve 1 star.
5/5
GoogleMade our student move in really easy and helped us with everything! Thanks to George and the great team at Homes and steeple!
5/5
GoogleI have worked with Homes & Steeple for many years and found their service is 100% and if you have enquirers they are always worth a call… Simon as always given me the best help guidance with my investments and never let me down… thank you… Ashley
1/5
GoogleI would like to warn every one about this agent Homes and steeple in Bournemouth. Staffs is extremely rude, unprofessional, disrespectful.
1/5
GoogleStaff and how they treat their tenants is outrages. I have rented a room with them for a year, was never late with refund or caused any issues. Got covid in the middle of my moving out so could not finish it until self-isolation period …
1/5
GoogleDon't use this service ever, I beg you. The representatives are so rude and they have horrible custoner service, they put you up in horrible housing and are uppity when you complain, acting like they're doing you a favour. They don't take calls or respond to emails on time. Save your time and money, use someone else.NegativeResponsiveness, Quality, Professionalism, Value
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