Homes and Steeple Bournemouth reviews

★★★★★ 5/5

Google

Steph at Homes & steeple very quickly found me a suitable accommodation last year. They have a very smooth process when it comes to starting a tenancy aswell. Throughout the tenancy they are very helpful, with fast responses and quickly fix any small issues that occur. Overall they are a very accommodating agency, and compared to my very mixed experiences with other estate agents in bournemouth, they are by far the best, and only estate agent I would use or recommend in bournemouth.

JJH · 14 April 2026

★★★★★ 5/5

Google

A special shout out to Steph and Simon for making my move smooth and without hitch. I was left in a very difficult spot with my last home and the team helped me find and get moved into my new home in record time and made the whole process easy and straight forward. Many thanks!

Eddie · 28 November 2025

★★★★★ 5/5

Google

I recently purchased a house with the help of Simon and his team at Home and Steeple, and I couldn’t be more pleased with the experience. From start to finish, they made the process smooth and stress-free. Simon was incredibly responsive, always keeping me updated and on track. He even went above and beyond by chasing the seller when necessary, ensuring everything progressed as quickly as possible. I would highly recommend Home and Steeple to anyone looking for an outstanding estate agent. Their professionalism and dedication are truly exceptional!

Kamila · 28 December 2024

★★★★★ 5/5

Google

We wanted to thank Kate all the help you provided us with our recent move. She was incredibly efficient in sorting out the details and making sure everything went smoothly. We really appreciate all the hard work that went into making this move a success We are very grateful for your assistance and would highly recommend your services to anyone looking to move.

Morgan · 16 April 2024

★★★★★ 1/5

Yell

Stood up by a date before, never like this

Absolutely unreal Me and my partner had a flat booking for 13:15 so we got in the area half an hour early, found the property and then waited at the property from 13.10. That, Homes and Steeple, is TEN MINUTES EARLY. We waited until 13:25 and Simon, who I had a confirmed text from, was still nowhere to be seen. Feeling awkward loitering around where other people are also living, we ring them. She asks if we even got there on time. I told her twice that we were here from 10 past. She then tells me "See, the thing is we have shown this flat to couples before and they usually refuse, Simon said he couldn't see you waiting outside the property. He can get there, but it will take him 20 minutes to get to you if that's ok?" We were already aware of the flat usually being declined by couples, so we told them that this is not a problem for us. . We phoned at 13:25. This is just 10 minutes past our booked time. Why is he 20 minutes away? Unless he never turned up at all.

RyanJ-266 · 23 March 2022

★★★★★ 5/5

Google

We changed to Homes & Steeple as we were getting nowhere with the agent we were originally with. Simon and his team were knowledgeable, professional and friendly and, despite many more ups and downs, gave us good advice and support. We have now moved and would recommend their services.

Louise · 31 May 2024

★★★★★ 5/5

Google

Incredibly high standard of service from the team at Homes & Steeple! Right from the start I was greeted with warmth and professionalism, with the team really taking the time to listen to my needs. Stephanie had a genuine desire to help me find exactly what I was looking for, and made me feel supported every step of the way. Her knowledge, attention to detail and clear communication resulted in a very smooth process and positive experience. The service I received really did exceed my expectations, and I would recommend the team to all!

Melissa · 28 December 2024

★★★★★ 5/5

Google

My experience I had with home&steeples was very good. They are helpful, friendly, patient, understanding your needs and professional work & manner. George was negotiator within home&steeples who helped me look at property which I found on rightmove, we needed to move quite quick due to unforseen circumstances and he was understanding and helpful booking a viewing. Myself and mum met with George to view property and we took it and all the paperwork and internet applications and payments were very easy and didn't take long to proceed with George on inventory and property was ours. Thanks to Home&Steeples including George myself and mum would of been on the streets for the unseeable future but found and live in a place now that's convenient, cosy, safe, warm and hope to stay long as possible as me and mum have made a forever home as very happy. Before Christmas we had a visit with the landlady-Charlotte and her partner they are the most friendly, helpful, easy to talk to and professional. They checked on us to see if we were settled in our new home and helped us with things that need to be sorted out. We were very grateful that she gave us a welcoming card and gift. I recommend this establishment and their services as they helped us (me and mum) really well so they would help you find a place that suits you aswell :) I would use their services again...

Phoenix · 12 June 2020

★★★★★ 5/5

Yell

A far more bespoke approach by this team

I found the team extremely helpful when I was looking for a flat to rent. George, my first contact with them, was quick to set up a viewing the same day after my initial call. Simon went out of his way to flag properties past me on a regular basis, taking into account my specific needs. When I contacted the office, Kate, in charge of property management, provided a very detailed overview of each property I was interested in, including features not mentioned within the online property-spec and her own personal opinion of what the property could offer me. A far more bespoke approach by this team than others I've encountered. I didn't on this occasion find a flat through these agents, but I would certainly contact them in future if I was searching again for rental property.

PiaG-1 · 17 October 2018

★★★★★ 1/5

Google

To say that is terrible is a compliment. .. it is awful! !!! Simon is like a snail because before you give the deposit is friendly and polite, after that is arrogant and very sarcastic. We stayed the first 5 days in February with the radiator broken. Any problems in the flat we had, we needed to resolve by ourself: buying the equipment which was not functioning and replacing (because there was no one available to do that).when we moved in to the flat the place was still incomplete (shower box broken, fridge broken, no curtains on the windows, lights in the kitchen not functioning and no heating) and we agreed to move in with the promise from the agency that all the problem was sorted out in the next couple of days. After 1 week I started to complain that they didn't send no one and Richard called "miserable" for that.we stayed over 1 month with all those problems. when we asked simon for help we received a sarcastic response saying that he has no time because he has a wife, 3kids, a dog,2 business and a DEMANDING RUSSIAN MISTRESS. I leave it for you to decide how professional this agency is and if it is worth to trust them.

Davide · 13 June 2016

★★★★★ 1/5

Yell

so bad!!!!!

To say that is terrible is a compliment. .. it is awful! !!! Simon is like a snail because before you give the deposit is friendly and polite, after that is arrogant and very sarcastic. We stayed the first 5 days in February with the radiator broken. Any problems in the flat we had, we needed to resolve by ourself: buying the equipment which was not functioning and replacing (because there was no one available to do that).when we moved in to the flat the place was still incomplete (shower box broken, fridge broken, no curtains on the windows, lights in the kitchen not functioning and no heating) and we agreed to move in with the promise from the agency that all the problem was sorted out in the next couple of days. After 1 week I started to complain that they didn't send no one and Richard called "miserable" for that.we stayed over 1 month with all those problems. when we asked simon for help we received a sarcastic response saying that he has no time because he has a wife, 3kids, a dog,2 business and a DEMANDING RUSSIAN MISTRESS.I leave it for you to decide how professional this agency is and if it is worth to trust them.

Sarfal · 19 October 2015

★★★★★ 5/5

Google

Simon and his team have constantly gone above and beyond. Twice my sale fell through and unperturbed they just kept going, until it finally sold. I would wholeheartedly recommend them

Prize · 27 March 2024

★★★★★ 5/5

Google

Simon and the team have been looking after our 2 properties for several years. They've always dealt with any issues efficiently and quickly and we've had a good rapport with our tenants, without trouble. Definitely recommend from a landlord's point of view and, given my experience, a tenant's point of view as well.

Jane · 16 April 2022

★★★★★ 5/5

Google

I would thoroughly recommend Homes & Steeple as Letting and Sales Agents. They looked after my property for a number of years and I received fantastic service and attention from the manager, Simon and his team. When I decided to sell, they …

Lynda · 16 April 2022

★★★★★ 1/5

Google

DO NOT USE THIS ESTATE AGENT! We rented a property with Homes and Steeple. I would not recommend them to anybody I know. To agree a tenancy they will make false promises in order to get you to sign with them. After you have signed, they will not sort out issues you have with the property including those that could be harmful to your health. Furthermore, every time we had a property inspection they would either leave lights and electrical appliances on throughout the property while we were at work or they would leave the front door unlocked and wide open. On top of all of this, they did not give notice of when they were doing viewings of the property in order to rent out the property again. To add insult to injury they made a £400 deduction from our deposit even though the property was left in a better condition than when we moved in. DO NOT USE THIS ESTATE AGENT!

Kristian · 16 April 2023

★★★★★ 5/5

Google

As a supplier to Homes & Steeple for the last 10 years we've always found Simon and his team very friendly, professional and would not hesitate to recommend their business. Thank you!

Mike · 16 April 2023

★★★★★ 5/5

Google

All aspects of the fully managed contract have been performed in a VERY professional and friendly manner and thus far, we are very impressed with Simon and his team.

Frank · 16 April 2023

★★★★★ 1/5

Google

I came all the way from London to view a flat at 5pm, the agent Simon didn't show up at all. Office was already closed, so I've wasted my time and money coming to Bournemouth. Awful experience

Aloisio · 12 June 2022

★★★★★ 5/5

Google

Simon and the team understand the market intimately and offer a great service around investing, letting, improvements, ways to increase your yields and how to find (and keep) the best tenants. highly recommended. Keep up the great work and thank you

Sam · 12 June 2020

★★★★★ 5/5

Google

I rented lovely flat from Homes & Steeples and right now in check out procedures. Hopefully everything's going smoothly. Professional service from Mr. Simon and his team (Mr. George & Ms. Kate). Highly recommended for everyone who is looking for property.

Khalid · 12 June 2020

★★★★★ 5/5

Google

I was in communication with a lovely lady named kate. She was extremely patient with me and resourceful while exploring options for my third year home during university. This was a very stressful time and Kate’s services helped tremendously she found multiple listings in different areas including one close to my work. Can’t thank her enough.

Molly · 29 December 2023

★★★★★ 5/5

Google

Great service very friendly 5 star service from Simon and the team

Keni · 16 April 2023

★★★★★ 5/5

Google

Always a pleasure and a joy when working with Homes and Steeple. Properties are always ready in time. Tenants are always happy. Great service all round. Thanks Simon for making it easy 😃 …

Charlotte · 13 June 2016

★★★★★ 1/5

Google

I've read mixed reviews on here, but the one that stood out the most is regarding a tenant having no hot water for 9 months !! So far I have been without hot water for 2 months and despite numerous emails being sent to homes and steeple this hasn't even been acknowledged...... so no chance of anyone coming to look at the boiler!! I've also had other issues which took a while for someone to even come and look at and still They haven't been fixed?! It seems there in no rush to fix or look at things that are Broken but happy to just sit back and take your money! I will try again to see if someone can look at my boiler , but if nothing is done soon I'll be taking legal advice! Wouldn't recommend them as an agent!

Hanna · 13 June 2018