Adams Property Agents Bournemouth reviews

★★★★★ 5/5

Google

This was my first time renting long-term accommodation in the UK, and Adams Property Agents made the whole process smooth and stress-free. All the paperwork was handled promptly and accurately, and they even assisted with registering for utilities and council tax, which was a huge help for someone new to the system. Technical issues were addressed reliably: urgent problems were resolved quickly, though minor fixes could have been a bit faster. Overall, I felt well-supported throughout. A special shout-out to Jodie, who has been incredibly responsive and helpful with every question I've had. Her professionalism and speed really stand out, especially when I compare my experience to stories from friends and colleagues dealing with other agencies. Jodie is a true star! Highly recommend this agency if you're looking for clarity, support, and a human touch.

Ivan · 14 November 2025

★★★★★ 5/5

Google

Rented a flat in Bournemouth for about 4 years through them. We didn't had many interactions with the agents,only a couple times when we had the electric shower broken and another time when the washing machine had some issues.Both times I called the agents and they sent someone the next day and fixed the issue.Inspections we're done every 6 months and they we're very brief and we had plenty of notice.I can definitely recommend Adams Property Agents, not because they we're awesome but because they did their job properly which unfortunately is rare in this industry, at least from my past experiences... Also big Thank you to Jodie and Rasa they we're always very helpful and was very easy to reach them whenever we needed to 😀

Alex · 24 August 2024

★★★★★ 5/5

Google

I’ve been working with Adam’s property agents for a couple of years and couldn’t rate them more highly. They consistently went abouve and beyond with both the selling and renting out of my property. I want to give a special thanks to Jodie, she has been incredible from start to end and I feel very lucky to have worked with her the past couple of years

Joseph · 14 December 2025

★★★★★ 5/5

Google

After living alone for 9 years, and dealing with countless estate agents and landlords, the team at Adam’s probably were the best I’ve ever dealt with! There were issues with the credit checks before moving in I was unaware of at the time, but they were incredibly understanding and helpful during the process and still managed to get us into the flat. And throughout the whole tenancy would be almost instant to respond to any issues or questions we had. Would consider ourselves lucky if we are ever to rent through Adam’s again in the future!

Eli · 14 April 2024

★★★★★ 5/5

Google

Following an increase in rent I wanted to ask for comparable properties in my area to see whether or not the rent increase was fair. I spoke to Rassa on the phone and she was incredibly helpful and stayed on the phone to explore options and best next steps. Communication and listening skills were amazing and really knowledgeable on the market right now. Would highly recommend!

Tony · 14 April 2024

★★★★★ 5/5

Google

I rented a flat in Bournemouth through Adams Property Agents and I highly recommend them.A big thank you to Rasa, Jodie and Olga for all your help!

Karolína · 14 July 2025

★★★★★ 5/5

Google

Highly recommend and can't fault our experience with the Adams team. We rented with them for a few years and it was an overall great experience. We continued to renew our lease with ease and would definitely rent with them again. They were always fast to act and resolve any problems we had and constantly kept us in the loop. They were super helpful and great to rent through from start to finish. Special thanks to Jodie and Greg, they made the whole process from viewing, moving in and eventually leaving all very easy and as smooth as possible. Thanks for everything guys :)

Beth · 14 April 2022

★★★★★ 5/5

Google

We have used Adams for both letting and selling a property and can highly recommend them for both. We rented out a flat through Adams for about 9 years. They were really efficient, kept on top of everything, found a great tennant and kept good communication. Then at the end, we sold the flat through them too. And again, they were great with that. Really good following up with both sets of solicitors as well as the buyer and keeping us in the loop too. I can happily say I'd be glad to go with them to rent out or sell a property again.

Ben · 14 March 2025

★★★★★ 5/5

Google

I used Adams Property Agents services while I was renting in Bournemouth near Castle Point. Very smooth and efficient with their dealings. I had a very positive experience with Adams. Highly recommend for anyone who wants to use Property Agent Services. I have used several property agents before for renting. By far, this was the best experience.

Swapna · 14 November 2025

★★★★★ 5/5

Google

Jodie and Olga were great the whole time we were with Adams and so helpful! Would reccomend

Rosie · 14 August 2025

★★★★★ 5/5

Google

Hi, I'm want sharing experience with Adams Letting Agents.Few year's ago I'm was searching for flat to rent and when I'm meet those Managers from Adams they listen me ,they helped me with documents and everything what I'm didn't experience before, they always Kind and Very caring Persons . I'm recommending this Agency for People who search for flat, Great Service!

Gunta · 14 September 2025

★★★★★ 1/5

Google

Agree entirely with John Smith IF YOU ARE A STUDENT DO NOT USE ADAMS LETTINGS YOU WILL BE TAKEN ADVANTAGE OF. Were with them last (academic) year, when it was time for our checkout list they literally made up several issues with the house. A few of the issues were legitimate but most others were literally works of fiction, they sent us photographs as 'evidence' but even in those they would say things like "burn marks" without any indication of burn marks whatsoever. They compiled a list of issues with the house, most of these issues were problems that we had to live with throughout our entire tenancy and this caused us to lose over half of our deposit. We had several problems with the property throughout the tenancy but they were never easily resolved (some were never resolved at all). We raised issues via email but they would take up to months to respond (sometimes not at all) but were very quick with emails when they believed we owed them money. We were without a shower for over six months and though we contacted and they sent an electrician who discovered the cause, he left after mere minutes and we never saw him or a plumber again. When some issues arose and they failed to respond to emails we would visit the office literally only to be told to email again. This is not to mention the fact that the house we rented was - and I am by no means exaggerating - unfit for occupation. There was fungus growing through cracks in the shower (another issue raised that was ignored) as well as an infestation of slugs, ants and woodlice, mould growing in nearly every room, the inner plate of our letter box fell off and was never . Our tenancy ended on the 9th September this year and we still have not seen a single penny of our deposit. Adams Lettings are criminals, be smarter than we were fellow students!

Maisie · 1 June 2018

★★★★★ 5/5

Google

I have let my flat through Adams for the past six years. I am in the military, and as such, sometimes have had to be away for extended periods. There is a lot to prepare for when I go away and it can be a very stressful time. One thing I never need to worry about though is the letting of my property. The team at Adams are outstanding in every way. From their excellent communication, their proactive nature and their common sense approach to problem solving as they inevitably arise. No matter whom in the team you deal with, the outcome is always positive. Their flexibility and understanding is second to none. I can hand on heart recommend these letting agents and commend them to anyone in the area that has similar circumstances to my own. Lastly I'd like to add my thanks to the guys for all they have done for me over the years. Without doubt one of the most professional businesses I have had the pleasure to work with.

Thomas · 1 June 2016

★★★★★ 5/5

Google

Rasa and the team are diligent attentive and made the last two years of my life a pleasure as far my property requirements are concerned :)

T0mmy · 23 October 2024

★★★★★ 1/5

Google

charged us £40 for using the mattress covers they left on our beds and tried to charge us for things that we didn’t use. make DETAILED checks and take photos of all the wall marks and furniture when you move in somewhere with them!!!

Immocent · 24 August 2024

★★★★★ 1/5

Google

To say I am disgusted with Adams' service this year is an understatement. They have treated me and my flatmates like absolute dirt, attempting to get any penny they can out of us. I have been dealing with Jodie and I am so, so outraged by the way that she has spoken to me. She clearly thinks we are naive, immature and easily-influenced students who don't know how to fight their case, because she has tried to charge us for absolutely every tiny issue in our flat - ALL of which I managed to prove were there before we moved in. Communication has been unprofessional and quite frankly, rude and sarcastic, at times. When I was able to prove that we did not create the dirt / mess etc in the flat, she found something else to try and fight her case with. She even attempted to use photos taken from the original inventory (from before we moved in!) when trying to charge us with cleaning fees. She is unhelpful and doesn't even communicate with our landlord. I would not recommend Adams to my enemy and to be honest I don't even want to rate 1 star. If you are a student, steer WELL clear of Adams - they are not worth the utter stress they will put you through, even if you're the cleanest and most respectful tenants like us.

Laura · 14 April 2024

★★★★★ 1/5

Google

Shocking service! Also they discriminate against low income families. I know people will say that's a strong word but in this case it's totally justifiable. I rang to view a property, told there was viewings the following day, as soon as mentioned I am disabled and in receipt of benefits the whole tone changed. Was then told that the viewings for the following day were actually booked out and offered a viewing a week later. I knew something wasn't right so got someone else to call and enquire and because they stated full time employment boom what do you know there was a viewing available the next morning!!! I actually attended that viewing and the flat was badly misleading. Pictures advertised were obviously taken years ago and it was extremely run down. I have seen today that the flat has been let, but no courtesy email to advise 'MY' appointment on Friday needs to be cancelled. Obviously I don't need to worry but that's not the point. I am fully aware that Adams is not the only Estate Agents to penalise people in receipt of benefits, but honesty goes a long way. Could have just been straight up and said the landlord would not allow benefits etc. I also hate this prejudice that benefit claimants suffer as before my accident I worked my whole life and actually suffer with OCD and very House proud and never been in rent arrears. Please don't tarnish us all with the same brush. Apologies to ramble on but wanted to give people a heads up. Dishonest, poor communication, I would not recommend. Avoid

Jessica · 14 April 2024

★★★★★ 5/5

Google

An absolute pleasure to work with. Adams was recommended to me by a friend and I can’t fault the service they’ve provided to me as a landlord over the past six years. Given I was on foreign assignments it was vital to have an agent I could trust without reservation and Greg and the team have been amazing in every single respect. Highly recommended.

David · 31 May 2020

★★★★★ 5/5

Google

Couldn’t recommend Jodie enough, she went out of her way to provide excellent customer service and went the extra mile to find me and my family our next property!

Shaznay · 14 April 2024

★★★★★ 5/5

Google

My wife and I have been with Adam for 10 years the Staff have always been friendly and helpful and wouldn't hesitate to recommend them.

Mark · 14 January 2026

★★★★★ 1/5

Google

This is an absolutely hopeless company to work with from beginning to end. Their absurd delays first of all meant that some of my stuff was stolen as the removals couldn't wait any longer. Upon leaving, yes, as some other person has commented on the company, they make up completely ridiculous things. E.g. 'ink stains' ruining a sofa.. The sofa was barely touched. Clearly they don't do correct inventory. The upstairs tenants even entered the flat with spare key on occasion, an the agent thought this was acceptable. Similarly they thought it acceptable that I had to leave the sink tap on cold to make the shower hot enough. £90 to remove cardboard boxes, a made-up broken driveway slab - I don't even drive. Either neighbour or landlord driving over my possessions during move was considered normal. Despite me cleaning carpets regularly they added a carpet cleaning charge. £160. A made-up broken floor also... This was back when those prices were really exorbitant. One member of staff behaved ridiculously arrogantly and rudely. Find somewhere else.

Steve · 1 June 2018

★★★★★ 5/5

Google

Fantastic team at Adams,I have been a Tennant for many years and have just moved into another property with them.Nothing is ever too much trouble and they are always on hand to help.Highly recommend 😊 …

Sarah · 21 May 2024

★★★★★ 1/5

Google

Shocking service! Also they discriminate against low income families. I know people will say that's a strong word but in this case it's totally justifiable. I rang to view a property, told there was viewings the following day, as soon as mentioned I am disabled and in receipt of benefits the whole tone changed. Was then told that the viewings for the following day were actually booked out and offered a viewing a week later. I knew something wasn't right so got someone else to call and enquire and because they stated full time employment boom what do you know there was a viewing available the next morning!!! I actually attended that viewing and the flat was badly misleading. Pictures advertised were obviously taken years ago and it was extremely run down. I have seen today that the flat has been let, but no courtesy email to advise 'MY' appointment on Friday needs to be cancelled. Obviously I don't need to worry but that's not the point. I am fully aware that Adams is not the only Estate Agents to penalise people in receipt of benefits, but honesty goes a long way. Could have just been straight up and said the landlord would not allow benefits etc. I also hate this prejudice that benefit claimants suffer as before my accident I worked my whole life and actually suffer with OCD and very House proud and never been in rent arrears. Please don't tarnish us all with the same brush. Apologies to ramble on but wanted to give people a heads up. Dishonest, poor communication, I would not recommend. Avoid

Jessica · 1 May 2023

★★★★★ 1/5

Google

The worst estate agents I’ve been with so far. It was estate agency managed maintenance and they refused to fix a lock on a shared bathroom. I was there for 6 months as I paid for it all upfront and I barely stayed there because the conditions were so bad. They refused to help out whatsoever. I do not recommend

Joseph · 25 August 2020