3/5
TrustpilotI recently brought a house with fox and…
I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.
Trusted Agent profile · Bournemouth, Christchurch and Poole
Fox & Sons Poole reviews in Bournemouth, Christchurch and Poole
★★★★★
553 reviews across 2 platforms
80 High Street, Poole, BH15 1DB, Bournemouth, Christchurch and Poole, BH15 1DB
Part of Fox & Sons, see every office.
Fox & Sons's office in Bournemouth, Christchurch and Poole, at 80 High Street, is rated 3.4 out of 5 across 553 reviews on two platforms, including 120 Google reviews rated 4.4.
Reviews
Every review we hold for the Bournemouth, Christchurch and Poole office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEveryone was extremely friendly and…
Everyone was extremely friendly and helpful throughout the whole letting process. They kept us updated all of the time. Would recommend Thank you.
5/5
TrustpilotUNDERSTANDING DIFFICULT SITUATION …
I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
5/5
GoogleWe recently purchased a property in Poole, and although we had many ups and downs, once Joel took the reigns we made much more progress and finally got our keys :) Jack was also brilliant on our viewings of the property! Would definitely recommend dealing with Joel!
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
5/5
GoogleHad a pleasant experience buying through fox and sons. Gemma was very helpful on the mortgage side on things and without her we wouldn’t have reached the buying price we needed
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
5/5
GoogleA big thank you to Gemma Carmichael. Very friendly and professional. Talked through and explained everything very clearly to me when finding my mortgage which was particularly important for me being a first time buyer.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
GoogleThank you to Gemma at the Poole branch she was amazing. She couldn’t do enough to help me if there was a problem or I had questions she was always there to help thank you GemmaPositiveProfessionalism
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
GoogleWe bought our first home and Gemma Charmichael was very attentive, professional and helpful. She answered all our queries quickly and efficiently and we would highly recommend her services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMe and my partner used Gemma Carmichael as our mortgage advisor and we couldn’t recommend anyone better to help you. She made purchasing our first home less stressful and easy and helped us every step of the way. She explained every process to us in great detail and worked incredibly hard for us the whole time. She’s incredibly professional and a genuinely lovely person and we really couldn’t recommend anyone better to help you with your mortgage.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSelling made easy.....
It was some decades since we had been in the housing market, and selling the house that grandad built was never going to be easy.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
5/5
GoogleWorking with Fox & Sons, and especially Calvin has been a great experience. My fiance and I are first time buyers, and Calvin was there whenever we needed any questions answering. Great help and would highly recommend. Thank you.
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
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