Fox & Sons Poole reviews

★★★★★ 5/5

Google

Ellie was good as gold when helping buy my first flat. There were many delays and problems, but they stayed on my side and chased people up on my behalf. They maintained consistent contact with me throughout the purchase and kept me informed of everything I needed to know! She also helped me get my mortgage and ran through many different options with it as well as sort out relevant insurances I needed for my peace of mind.

Samuel · 17 March 2026

★★★★★ 5/5

Google

Fox & Sons Mortgage Services have been excellent throughout our property purchase journey. The team is professional, supportive, and very easy to communicate with. A special mention to Ellie, who has been incredibly helpful from day one. She is highly knowledgeable, quick to respond, and always guided us with clarity and confidence. Her support made the entire mortgage process much smoother and stress-free. She also supported us throughout the entire purchase process, which we truly appreciate. Highly recommended!

Vijay · 17 December 2025

★★★★★ 5/5

Google

Will and his team went above and beyond to help us with what proved to be a most difficult process. You name it it went wrong .It was the most stressful awkward and hard work Will had dealt with. But thanks to Will and Elliot and the girls help and understanding sharing what was a really stressful experience they pulled it all together and we completed our move. Thanks again guys Linda and John

John · 17 January 2026

★★★★★ 5/5

Google

I’ve just exchanged today on my first home and I absolutely could not have done this without Ellie Barrett. Back when I first started house hunting every estate agent you speak to wants to set you up with their preferred mortgage rep, so at one point I was talking to several and it quickly became clear Ellie was the one for me. She’s just fantastic, apart from being lovely and a genuine pleasure to deal with - she’s good at her job and has background knowledge/experience in sales and letting. Long before I got to the point of offering on this house she would advise on houses, be on hand for opinions and give me her steer on what to do. She is incredibly responsive and thorough and stood out amongst the many others I engaged with. 18 months of house hunting and I finally got there -I couldn’t have done it without her, the support was invaluable and I can’t believe it’s finally all over the line. Highly highly recommend using Ellie. Thank you so much for everything!

Sarah · 17 November 2025

★★★★★ 5/5

Google

I recently used the services of this agency to purchase a flat at Carter's Quay in Poole. From start to finish, Elena has been outstanding. I requested a general viewing of 6 vacancy new build flats, followed up by another two viewings to finally selecting a flat, on each occasion, Elena facilitated timely communications and viewings. Elena is an excellent and professional agent, I strongly recommend this agent and single out Elena for exemplary service. Thank you

Brian · 17 November 2025

★★★★★ 1/5

Google

Whilst we had a good experience with Bournemouth branch initially when we brought our property 5 years ago, we didn’t for the selling aspect of Poole branch. It started off good with a viewing and offer, but when the offer fell through after a week, we basically were ghosted from late July - mid October whilst the contract was happening. Any contact that was made was by us through email/call to organise price reductions and other elements to help sell the property. There was no proactive movement from Poole’s side to help sell the property from our point of view. Whilst “the market being bad” is out of people’s control, proactive communication isn’t, and we were not proactively communicated with throughout the entire selling process, which has stuck us into a position where we are now unable to sell and have to look at other options.

Meg · 17 October 2025

★★★★★ 5/5

Google

We can't thank Ellie enough for all her help over these last few months. Getting our mortgage in place was simple, quick, and stress free. She went above and beyond to help and assist us with issues we were having with solicitors. She has been an absolute superstar, putting our minds at ease during a very stressful time and we can't thank and praise her enough.

Gemma · 17 December 2025

★★★★★ 5/5

Google

The team at Fox and Sons were super helpful during the sale and purchase of our homes. Danni, Naomi and Elliott were so friendly and easy to contact - they made the process much easier to cope with. Thanks all - would recommend!

Emma · 15 April 2026

★★★★★ 5/5

Google

Ellie was very helpful with our remortgage and guided us through the whole thing. We also had loads of questions to ask her and she replied as fast as she could with the answers. Very glad to have had her helping us. Thanks Ellie and fox and sons.

Gary · 17 February 2026

★★★★★ 5/5

Google

First time buying a property and Ellie was the best thing in this whole process!! From the start she was so helpful and whenever we needed help she was quick to reply and got things done. I will definitely be back to remortgage with her when the time comes and will recommend her to anyone who’s buying a property.

Stephanie · 24 September 2025

★★★★★ 5/5

Google

As first time buyers, Fox & Sons were extremely helpful from the word go. Amazing service from start to finish. Will was a absolute professional, from the start to finish, I would highly recommend the whole off Fox and Sons Poole.

Marcin · 17 February 2026

★★★★★ 1/5

Trustpilot

wouldn’t recommend for selling

Whilst we had a good experience with Bournemouth branch initially when we brought our property 5 years ago, we didn’t for the selling aspect of Poole branch. It started off good with a viewing and offer, but when the offer fell through after a week, we basically were ghosted from late July - mid October whilst the contract was happening. Any contact that was made was by us through email/call to organise price reductions and other elements to help sell the property. There was no proactive movement from Poole’s side to help sell the property from our point of view. Whilst “the market being bad” is out of people’s control, proactive communication isn’t, and we were not proactively communicated with throughout the entire selling process, which has stuck us into a position where we are now unable to sell and have to look at other options.

Meg · 16 October 2025

★★★★★ 5/5

Google

Will and the team were brilliant in selling our house. It fell through 3 times which wasn’t the fault of fox and sons, but after every time had a buyer lined up within the week. Easy to talk to and deal with, would fully recommend.

Joe · 17 October 2025

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.

Jemma · 2 September 2026

★★★★★ 5/5

Google

We used Ellie from fox and Sons to help buy our first house. Ellie was incredible made our whole process stress free works so incredibly efficient with the solicitor she suggested. Weekly updates worth every penny. Would highly recommend. Massive thankyou

Jake · 6 September 2025

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with the team at Fox & Sons Poole. Will and the entire team were extremely helpful, proactive, and supportive throughout the process of finding the perfect flat. They went above and beyond to make sure everything ran as smoothly as possible, keeping me updated and reassured at every stage. I’m really pleased with the service I received and would highly recommend Fox & Sons Poole to anyone looking to buy their next home.

Evan · 17 November 2025

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

Elysia · 5 September 2026

★★★★★ 5/5

Google

The Poole Office were great! Fabulous presentation of the property, and accompanied the viewers. Elena was in regular contact with us, keeping us updated about progress, chasing up solicitors and generally keeping things moving during what …

Lesley · 17 September 2025

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Mark · 9 June 2026

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

Ellie has been amazing in helping us get our mortgage for our first house, the process has been made simple and she’s done everything we’ve asked of her. Would highly recommend Ellie for anyone looking for mortgage advice.

Ben · 22 July 2025