Fox & Sons Poole reviews

★★★★★ 1/5

Trustpilot

The brighton branch

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Sonia · 10 December 2024

★★★★★ 5/5

Trustpilot

Seamless experience

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

Lauren · 27 November 2024

★★★★★ 5/5

Google

Amazing service from start to finish. Ellie Barrett, my mortgage consultant has been incredibly supportive, patient, and knowledgeable throughout my entire journey. Ellie took the time to explain everything clearly and answered all my questions and made what could have been stressful process feel smooth and reassuring. Thank you. Highly recommend.

Christabel · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.

Carol · 22 September 2026

★★★★★ 5/5

Google

Ellie was excellent. She led me through the stages and made me feel much more comfortable with the whole process. If I could give her six stars, I would!

Karim · 5 June 2025

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Google

We recently purchased our first home and we could not have done it without our fantastic mortgage advisor, Ellie Barrett. She was efficient, proactive and kept us consistently in the loop throughout the process. She was reassuring when we were met with difficulties and addressed issues with solicitors promptly. She's a great asset to the company!

Demi · 17 December 2025

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026

★★★★★ 5/5

Trustpilot

Simply the best.

I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed.

AM · 7 April 2026

★★★★★ 5/5

Google

Elena was amazing from start to finish. We were first time buyers and unsure of what to expect, but Elena put our minds at ease and was proactive in chasing the solicitor and keeping us up to date. Thank you for making the process so smooth!

P · 27 May 2024

★★★★★ 5/5

Google

Elena was amazing from start to finish. We were first time buyers and unsure of what to expect, but Elena put our minds at ease and was proactive in chasing the solicitor and keeping us up to date. Thank you for making the process so smooth!

Paige · 26 May 2024

★★★★★ 5/5

Google

I found the service and attention, from all the staff, Elliott, Will and Naomi excellent. They went out of their way to ensure my experience was as straight forward as it possibly could be. I would and have thoroughly recommend them

Monica · 17 February 2026

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024

★★★★★ 5/5

Google

Highly recommend their services and we had a great experience with our mortgage broker Ellie, who is very professional and efficient in all aspects of the mortgage process. We will definitely choose their services again :)

Benjamin · 17 February 2026

★★★★★ 5/5

Trustpilot

A big thanks to Jordan Nicholas

A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her

Alex · 24 September 2025

★★★★★ 5/5

Google

I only popped in there to ask for some Mortgage advice. I was seen by Gemma Carmichael. She was superb, nothing was ever a bother, I was a first time buyer at the time, she went above and beyond with her mortgage advice, she advised on solicitors and helped me chase them when needed, any questions I had she was happy to help me with. It took me almost a year to get my property and I saw/heard/spoke to Gemma more than my solicitors. She is an absolute star. Would always recommend her for her services, you would not be disappointed.

Emily · 24 October 2023

★★★★★ 5/5

Google

Just bought our first home through Fox and Sons Poole. We can’t thank them enough for all the help they’ve given us! Calvin and the team made buying our first home a stress-free experience and kept us in the loop at all stages. They really care about their clients and helped us find our first home. We would highly recommended purchasing or selling your property through Fox and Sons! We used their mortgage services too and Gemma made the process simple for us to understand and we gave her what she needed when and she took care of the rest. I would highly recommend Gemma as your mortgage advisor! I was worried the whole process would be much more difficult, but the whole team guided us through the process. Thank you team!

Steph · 24 October 2023

★★★★★ 5/5

Google

We recently sold my father in law’s bungalow through Fox & Sons, Poole. Elena was our contact and she was fantastic at keeping us updated regarding viewings etc and helped us during all the processes of our sale. She is of a very friendly, bubbly nature but also very knowledgeable of the sales processes, as were other members of the team, Elliott and Calvin, whom we had dealings with. Thank you so much to all of you for your professionalism.

Tina · 24 October 2023

★★★★★ 5/5

Trustpilot

Exceptional service, Yushin was brilliant!

We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.

Robyn · 12 October 2024

★★★★★ 1/5

Trustpilot

Lacking in customer service for neurodiversity

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.

Ali · 27 January 2026