1/5
TrustpilotNo stars if able
No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.
Trusted Agent profile · Botley
Linden Homes Southern Botley reviews
★★★★★
671 reviews across 2 platforms
Winchester Road, Botley, SO32 2UA
Linden Homes Southern's office in Botley, at Winchester Road, is rated 2.3 out of 5 across 671 reviews on two platforms, including 30 Google reviews rated 3.6.
Reviews
Every review we hold for the Botley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDo not buy a property with Linden
Absolutely terrible company. Do not buy from them. The sales team are lovely until you are locked into buying and they couldn’t care less. The mess of the property and amount of snags on handover was terrible. Over 2 years now and still snags outstanding. Customer service is non existent! Recently found out that they have never put insurance in place for the block of plates and never undertook a fire risk assessment, even though we pay a monthly service charge. Stay clear of this company.
1/5
TrustpilotBought a house on Bishops Grange in …
Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.
1/5
TrustpilotTerrible customer service
Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.
1/5
TrustpilotCowboy company - rubbish builds
Moved into the property 2014 and logged all the snags with the property. Leaky windows, leaky bath, leaking under the sink, no plugs, doors leaking, taps broken. Some repairs - well if you want to call them repairs - have been made but still fighting now for my replacement door from 5 weeks ago which was promised in an email. Everything is logged from day one yet they still fail to respond to complaints!! They don't even know what good customer service is - overall rubbish company and I am now escalating all issues legally and will let everyone know via social media how bad this company is including showing prospective buyers at new sites the pictures of how rubbish the work is in the properties and emails!!!
1/5
TrustpilotBeware Linden Homes and Vistry Group
This company is the worst ever. The residents of Glen Parva Leicester who live close to the development at Cork Lane are having their lives made a misery. Constant piling nousr. Dust with unknown and untested substances possibly including asbestos has covered property gardens cars and probably lungs for weeks. No response from them whatsoever despite numerous emails, letters and phone calls. They have destroyed hedgerows. They have covetef local roads in mud. They do not adhere to one way signs and school drop off and pick up times lorries should not be moving. They state that they work closely with neighbours to establish good working relationships. Not a bit of it. They are a total nightmare and simply a greedy money-making set up. I am disgusted with them. They are building on a disused tip having been turned down twice so went to the previous government who let it through. DO NOT TOUCH THEM OR THEIR HOUSES WITH A BARGE POLE.Vile individuals the lot of them.
5/5
TrustpilotGreat customer service
Great customer service. Really enjoyed the view and the support.
Agent replied · 24 December 2025
Hi Ana, We're glad you enjoyed the view and support! It is wonderful to hear about your great customer service experience. Thank you! Kind Regards, Marcus Linden Homes
5/5
TrustpilotHarrington Park Exeter 5*
Moved into Harrington Park around 18 months ago. Patrick Williamson was always attentive and happy to help. Made the whole settling in period seemless by going the extra yard to get jobs done quickly. Would recommend.
1/5
TrustpilotGreedy company
Greedy company. Puts money over wildlife and their habitat.
Agent replied · 24 December 2025
Hi P C, We appreciate your feedback and regret your disappointment. We sent you a request for further information through Trustpilot. However, we unfortunately had no response. Kind Regards, Marcus Linden Homes
1/5
TrustpilotIf I could leave 0 stars I would.
If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.
3/5
TrustpilotBe well informed before signing the reservation …
My review is solely based on the experience we had reserving our plot in Gloucester. According to the sales representatives at the estate,the Head Office changed our plot (which was £435 000) to 50% shared ownership without first communicating with the Sales team which was dealing with our case,as we had a already started the process of selling our old/current home with their Part exchange and could only reserve that plot once our house was sold. As compensation they offered us a bigger house ,at the top end of our budget which was (£450 000 incl the additionals we wanted) and agreed to give us the additionals plus the bigger house (which had been already reduced to £450 000 before we had our issue) for £450 000 which would have been enough to get the house plus additionals with the house we initially wanted.To cut the story short we are not getting any additionals or anything else anymore as we didn't mention it before signing for the reservation, which is our fault really as we didn't get the offer written down but rather as word of mouth over the phone. So please if they give you any offers have it in writing and also before signing the reservation, claim all of the offers they offer you for that house or plot. We were not well informed and were just under the impression that we are paying £99 to reserve the plot only.
1/5
TrustpilotBe aware of Linden homes and Vistry
Be aware of Linden homes and Vistry company that own them. they have a very bad after care service for almost all things but any thing outside of the main build may not be covered by a grantee. if the kitchen or windows doors are out of the 2 year initial grantee and the installers that are subcontracted are no longer trading, you will not have a grantee. The people that installed the windows for my linden home are no longer trading and as such i no longer have a 10 year grantee. any malfunction and i have to pay to fix and this after 2 years and one day. Linden are not the great company they say they are and use 3rd rate subcontractors to save money. Do not trust that this company has your back when things go wrong, buy at your own risk
5/5
TrustpilotGreat experience with Linden Homes
Had a great experience recently with Linden Homes at the Copsewood development. Site manager Scott and his team were outstanding. Scott's hands-on approach to resolving the few snags at my house was impressive. He is also a very friendly person to work with. I would highly recommend their services.
1/5
TrustpilotCustomer Service Is Disgusting
Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.
1/5
TrustpilotMy daughter bought a home about 2012 in…
My daughter bought a home about 2012 in Burgess Hill. After she bought the home, about a year later, Linden told her they were taking back some of her garden as the fence builders made a mistake. After a lengthy and costly legal process, my daughter bought her own land back!Caution! Do not buy a Linden home. They will try to take your garden back. Vile company.con artists.
5/5
TrustpilotBrindley Edge - Coventry
We first visited the Coventry Linden Homes office in January where we were greeted by Rachael. We found the house we wanted and the process from then on was smooth sailing - mainly due to her organised approach. She has been nothing short of incredible throughout this whole house buying journey. Just before moving in, we had a house demo with Denis who explained everything to us to put our minds at ease before getting the keys. He then visited us 2 weeks after moving in to check any snags that might have come up. Since then, he’s sorted all of our snags (nothing major by the way!) quickly and efficiently - while remaining friendly and professional at all times. We’re so pleased with the service we’ve received and our house is absolutely beautiful. Thank you Linden Homes.
3/5
TrustpilotAftercare is shocking
Aftercare is shocking. Once they have your money then you don't matter anymore.Our house is lovely but the grounds we pay to maintain our disgusting, roads are full of mud our back garden, well its resembles a paddy field. Driveway not finished, 6 weeks after completion, nobody from customer care returns your calls or emails. They promise you things but never keep there word. Think twice before buying!
1/5
TrustpilotIf we could leave a 0* review then we…
If we could leave a 0* review then we would have done!The customer service is just absolutely appalling. We have been going back and fourth over snags that we reported with the site manager at the time, which we have evidence of, yet because the site manager didn't complete the necessary paperwork at their end correctly they have no records of some of our snags and now are refusing to fix them. They also won't provide any evidence to support their stance either!It seems very much like a large amount of snags were not reported to improve their statistics.I know a very small handful of people on our estate (over 100 homes) that have had a good experience. The rest are going through the same if not worse!
1/5
Trustpilotirresponsible
I give one star, because I can't give zero, I booked the plot in August 2023, they said the house would be ready in mid-February, at the beginning of February the seller said she could give notice to my landlord that we would move in at the end of March , I gave notice informing that it would stay until the middle of April, at the end of March they warned that it would not be ready on that date, I asked my Landlord for an extension until the middle of May, but I was informed again that the house would only be ready at the end of May, now I have nowhere to stay, because my Landlord cannot extend it again. And I am simply being ignored in my problem. If you want to avoid hassles, look for another construction company.
5/5
TrustpilotIn love with our home
In love with our home, moved in 8 months ago and have no complaints, the sales team were really helpful, the house is built to a good standard with a lovely finish. Being a detached house is so peaceful we can’t hear any noise around us and our neighbours don’t hear us either. Linden were able to give us a good deal too to help with the purchase. Any snags at the start were dealt with immediately. So far so good.
5/5
TrustpilotExcellent Service from Linden Homes Sales Team
We're currently in the process of moving to our new home in the Linden Homes development Orchard Green, and I must say, the service provided by the sales team has been exceptional. Right from the beginning, they made the entire process smooth and hassle-free for us. Communication has been excellent throughout, with the team keeping us informed every step of the way. They were always available to address any queries we had, which we really appreciated.We also found the home demonstration they arranged, along with the site manager, to be extremely helpful. They took the time to walk us through everything in detail, ensuring we understood all the features of our new home.In addition, I'd like to mention that we've completed a part exchange with them, and the process was handled efficiently and seamlessly.Overall, we're highly satisfied with the service provided by Linden Homes. We look forward to updating our review in a few months' time once we've settled into our new home
1/5
TrustpilotHonesty avoid this folks
Honesty avoid this folks . Very substandard material. Everything falling apart. When you contact them , they respond like you are crap. Visited my friends new houses, you then realise Linden home design is a joke. What a difference. I will be definitely selling this house. Thank God house prices goes up irrespective of design .
1/5
TrustpilotBuyer be aware
We will have been living in our new build 3 years in June this year. We are still waiting for our ‘snag list’ and other issues to be fixed. Trying to communicate with customer services is exhausting, passed from person to person, when you escalate your case, you speak to a half capable human who promises you the world. Then back to square one. We have had more people around to ‘assess the job’ than I can count. We have been waiting for a replacement toilet for two years, good job we have three! Have I chased it up I hear you ask, yep, they cannot give me any information because a contractor supplies it, they will contact you (they don't) can I have the name of the contractor so I can chase it up? Course I can’t. All the finishes in the house are horrendous, I decided to decorate the kitchen/dinner because it was the only room that wasn’t waiting for things to be fixed (apart from the window and patio door) it took me two days to sand the walls down and other prep which you just shouldn’t have to do in a new build. When we unscrewed the sockets and light switches we realised that they had been filled around the edges to mask the awful job. We now have holes around the sockets/switches. Just one example, I could right an essay. I honestly think it’s hilarious at this point. Thank goodness we don’t have major issues.If you have to buy a house from this company I would 100% recommend getting a snag Dr in, it will be the best money you have ever spent, this company will literally tell you the earth is flat!
1/5
TrustpilotLazy, inadequate, poor quality shocking builder
Are you Looking for a new home? Do you enjoy being happy and stress free? Do you like company’s who are open and honest? If you have answered yes then AVOID AVOID AVOID linden homes in Suffolk at all costs!!! Don’t believe a word they tell you, from the moment you start a journey with them you will sincerely regret it and wish you went to reputable builder in the area. Customer service is rude, slow, aggressive communication style and unhelpful, I’ve had better service from McDonald’s staff on work experience. I fully regret buying my 3 bed semi house from linden it’s been nothing but structural problems with the house, they built my neighbours driveway to narrow so he/she can’t park their cars on it and now the site have asked me to give permission for them to dig up the green land in front my house so they can build me neighbours a carpark as they don’t know how else to resolve the issue for a mistake THEY made and they are now making it my problem and ruining the nice view I have but there is no f#cks given!!!! I’ve emailed and called and expressed my views but no luck!! It’s fallen on deaf ears.
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Questions about Linden Homes Southern Botley
How many reviews does Linden Homes Southern Botley have?
Linden Homes Southern's Botley office has 671 reviews across two platforms: 30 on Google, 641 on Trustpilot (across the whole business).
What is Linden Homes Southern Botley's rating?
Linden Homes Southern Botley is rated 2.3 out of 5 across all 671 reviews, and 3.6 out of 5 on Google from 30 reviews.
Where is Linden Homes Southern's Botley office?
Linden Homes Southern Botley, Winchester Road, Botley, SO32 2UA.
