Trusted Agent profile · Boston
★★★★★
1,412 reviews across 2 platforms
14 Wide Bargate, Boston, PE21 6RH, PE21 6RH
William H Brown's office in Boston, at 14 Wide Bargate, is rated 2.4 out of 5 across 1,412 reviews on two platforms, including 209 Google reviews rated 4.2.
Every review we hold for the Boston office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling service
Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡
1/5
TrustpilotScunthorpe branch of William H Browns…
Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .
5/5
GoogleHad nothing but amazing service from Grace from start to finish. From our very first conversation to a quick viewing to the paperwork and checks, nothing was too much hassle. She was so friendly and chatty and made our whole year when we …
Wow, thank you for such a glowing review! We are thrilled to hear that Grace provided you with excellent service throughout your entire experience. We always strive to make our customers' dreams a reality and it's reviews like yours that make it all worth it. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWilliam.H.Brown
Ah..the wonderful Leanne Wright.AKA Amber Skinner. A while ago I was sat in my garage minding my own business when she stopped her car and shouted."what?" "You are looking at me." I wasn't I was looking at my garden. I told her she had a good mouth and her mother should be proud of her. She went on to make a serious allegation. She suggested I was a pedophile. On the advice of the police I had installed cameras all around my house after another encounter when she came into my garden screaming abuse at me and my wife suggesting we had "Looked at her car!" My solicitor tells me that this is threatening behaviour. The point is that I own several properties and do a lot of business but would not be confident dealing with William H. Brown (Boston.) if this is the quality of the persons they employ. I may release the video clip at a later date and you can judge for yourselves.
5/5
TrustpilotExcellent service
“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda
1/5
TrustpilotMade appointment to sell my barn…
Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.
4/5
GoogleWould recommend. William H Brown used as our sole agents. Propert valued by Nathaniel. Shelby and Katrina have been dealing with our sale. Did our own viewings, but WmH Brown staff more than willing to cover any we couldn't do. Offer made & accepted within 3 months. Fingers crossed sale proceeds smoothly.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOur experience with WH Brown Rentals…
Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.
5/5
GoogleMy experience with William H Brown has been nothing but pleasant. I had been browsing properties online mostly (as typical before you actually start making decisions) and found myself sending in a few enquiries to houses with different …
Thank you for the kind words, we are thrilled to hear that Grace provided you with such a positive experience! Our team is dedicated to making the rental process as smooth and stress-free as possible for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI have spent the last 30 years buying and selling properties but I have never met a more incompetent group of people. I made an offer on 2nd Nov 2022 and finally excanged on 28th April. I dealt with Nathanial, Leanne, Carina and Perry and a new sales manager there.. Every time I called I never once received a call back to sort issues out. This awful customer service under the leadership of Leanne is absolutely awful and an experience that I will never repeat in the future. My requests for complaints was to tell me to put it in Writing to the office manager Leanna! Complete and utter joke!
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleExcellent experience with William H Brown handled by Beth. Made things very easy. Great customer support, easy to get hold of and quick to answer any questions. Highly recommended.
Thank you for your positive review! We are so glad that Beth made the process easy for you and provided great customer support. We pride ourselves on being easy to reach and quick to answer any questions. We greatly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
5/5
GoogleWe recently purchased our home with the support of William H Brown, Boston, and we are very happy with the experience. The team was friendly, patient, and incredibly supportive throughout the entire journey. From the first viewing to the …
Thank you for choosing William H Brown to assist you in buying your new home! Our team is thrilled to hear about your positive experience and we are always here to provide top-notch service. Although you didn't receive a welcome gift with … More
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
5/5
GoogleBrought my new property through the Boston branch. Jack the representative at Boston was great, always honest and nothing was enough would highly recommend. Also the moving in box was a nice touch, thank you
5/5
GoogleKieran has given excellent response to our enquiries, been very helpful. Refreshing these days to be friendly and professional, making your enquiry feel important.
Thank you so much for your kind words! We are thrilled to hear that Kieran provided excellent service and made you feel valued as a customer. We believe in treating every enquiry with the utmost importance and professionalism. It's customers like you that make our job enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
1/5
TrustpilotAppalling service
Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
