Every review we hold for the Boston office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhat a poor experience for my parents! They went to view a house paid a refundable holding fee and guess what it still hasn’t been returned 4 weeks later as they did not go ahead with the house due to false representation.Absolutely disgusting preying on pensioners! And when you do call up you end up getting past from pillar to post. Beth messed it all up and Kelly is now conveniently unavailable.
We will now be escalating on the basis of fraud.
Lol · 17 March 2026
Agent replied · 17 April 2026
Hello,
After speaking with the branch, they have confirmed the refund was received in 19 days. I appreciate there was a slight delay in this getting returned to you but as the branch explained there was an unfortunate admin error. This was rectified immediately and the branch apologies for this error. You were informed of the delay and kept up to date regularly by the branch. In regard to the parking space the landlord did confirm to the branch there was a spare car parking space, however after you paid for the holding deposit, the landlord informed the branch that someone was using the space and is now unavailable. This is not something the branch would have had any control over and after you pulled out the branch did refund your holding deposit. Please do contact us via review@Connellsgroup.co.uk should you wish to discuss further
★★★★★ 5/5
GoogleWe had a fantastic experience with William H Brown estate agency, from start to finish. The process of securing our new home was handled professionally and efficiently, and everything felt clear and well managed throughout. What could have been a stressful time was made so much easier - thanks to their support.
A special thank you to Beth and Grace, who were both amazing. They were always quick to respond, incredibly helpful, and genuinely supportive at every stage. Their communication and dedication really stood out.
We’re so grateful for all their hard work and wouldn’t hesitate to recommend this agency to anyone looking to move.
Rajan · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our agency and that you felt well supported throughout the entire process. Beth and Grace are exceptional members of our team and we will certainly pass along your compliments to them. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve recently started renting through William H Brown and couldn’t be happier with the service we received.
Grace was our agent and she was absolutely fantastic from the very first viewing. She talked us through the whole process clearly and kindly, and was incredibly patient while helping us overcome a few obstacles on our side. Renting with pets is never easy, especially when you have four dogs, but Grace went above and beyond, negotiating with the landlord and successfully securing the property for us.
She kept us informed every step of the way, made the process feel far less stressful, and was just genuinely lovely throughout. When it came time to collect the keys, she was just as helpful and continued to support us with any issues that cropped up.
We also want to mention Kelly, the lettings manager, who gave us so much reassurance around our pets and made us feel truly welcome, including a thoughtful welcome box full of goodies 😁
Brilliant service from start to finish, with support continuing even after we’d moved in. We honestly couldn’t recommend William H Brown enough.
Jordan · 17 February 2026
Agent replied · 17 April 2026
Thank you for the amazing review! We are glad to hear that Grace provided top-notch service and made the process stress-free. Renting with pets can be challenging, but we are happy to have negotiated and secured the property for you. Our team, especially Kelly, is committed to providing exceptional service and support even after you move in. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWow what can I say but fantastic work throughout for this estate agents in Boston.
Kieran Johnson who is a sales representative has gone above and beyond with looking to find me a property. Kieran is on the ball with his communication skills always on the phone to let me know something has come on the market and sending me emails for the property to look at. Very jolly and polite and professional at all times it’s a pleasure talking with him.
Also a big thumbs up to Billy in sales he is professional and happy to help at all times .
Thank you WHB I’m sure with all your hard work and dedication we shall find my property .
Michelle · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! It's always our goal to go above and beyond for our clients, and we're thrilled to hear that Kieran and Billy have been providing you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve had an outstanding experience with William H Brown Estate Agents. The team has been consistently professional, responsive, and reliable throughout my tenancy.
Any maintenance requests were handled quickly and efficiently, and communication was always clear and courteous. They truly go above and beyond to ensure tenants feel supported and that the property is well cared for.
It’s refreshing to deal with a management company that values both quality service and genuine customer care. I highly recommend William H Brown to anyone looking for a smooth and positive rental experience.
Special thanks to Elaine, Kelly and Lorraine you guys are amazing.
Satish · 23 November 2025
Agent replied · 23 December 2025
Thank you so much for your kind words! We are thrilled to hear that you had an outstanding experience with us at William H Brown Estate Agents. Our team takes great pride in providing professional, responsive, and reliable service to all of our tenants. We are dedicated to maintaining clear and courteous communication and ensuring that all maintenance requests are handled quickly and efficiently. Thank you for recommending us and giving special thanks to our team members, Elaine, Kelly, and Lorraine. We appreciate you and truly value your positive feedback. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLucy Bell has been the best!. She has been so helpful and no matter how many questions I have thrown at her she answers and helps every time.Every time I have found something hard like filling forms out online (which is my pet hate) she finds a way to help and explains everything to me. She is an absolute star ⭐
Barbara · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words, we are thrilled to hear that you have had such a positive experience with Lucy. We strive to provide exceptional customer service and it's great to hear that she has been able to support you every step of the way. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve been working closely with Beth as we’re due to be moving into a property and she has been brilliant no matter how many times we’ve had to phone or email her (it’s been a lot 😂) she’s always been happy to help. Great quick turn around. Very good service. Highly recommend Beth!! 😊 …
Kimberley · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! It has been a pleasure working with you and I am glad to hear that you have had a positive experience. We strive to provide great service and I am happy to know we have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently sold my late mum's property with the support of WH Brown Boston. A big shout out to Bradley who supported me to choose modern method of auction which was the best decision I could have made. The house sale completed in under 2 months from going live.
Sylvia · 27 March 2026
Agent replied · 17 April 2026
Thank you for choosing WH Brown Boston to help you sell your late mum's property. We're thrilled to hear that our team, especially Bradley, played such an important role in making the modern method of auction the best decision for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWow is all I can say (in a positive way of course) Kelly, Nickolas and the remain staff I spoke to when not speak to Kelly or Nick have been absolutely fantastic. Amazingly polite, warming, courteous and professional. The dialog and open communications has been 10 out of 10, prompt and on time appointments 10-10. I would strongly use William H Brown estate agents when looking for your new loving home (Boston would be my choice lol) keep safe people and happy new year. Regards PB
Paul · 7 January 2025
Agent replied · 10 January 2025
Thank you so much for your wonderful 5* review Paul! We're thrilled to hear that Kelly, Nickolas, and the rest of our team provided you with such a positive experience. Your kind words and recommendation mean a lot to us.
Happy New Year to you too!
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotDon’t even bother always been the same that’s why get through so many staff….
Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.
N · 5 September 2026
★★★★★ 5/5
GoogleI did rent a flat though William H brown agents Boston Today. From the time I’ve seen the place online till I finished the whole process was less than 24h. My experience was so great. Beth was so responsive helpful knowledgeable and made the whole process so smooth.
Ahmed · 16 December 2025
Agent replied · 23 December 2025
Thank you for choosing William H Brown Agents and for sharing your positive experience. We strive to provide efficient and seamless services to all our customers. Glad to hear that Beth went above and beyond to make your rental process easy and stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBeth has been brilliant so helpful this is my first time getting a private house and I thought it would be hard to do but no Beth has been there all way and help me out with everything so thank you so much
Nathan · 17 January 2026
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled to hear that Beth was able to make your first private house experience a seamless one. Customer satisfaction is our top priority, and we're always here to assist you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKelly has been so amazing in the process of finding a property and within a short time frame it has been so handy as she has gone above and beyond to help. Highly recommend William H Brown to anyone looking to rent or buy. They will assist you along the whole journey.
Itsbethalright · 22 October 2025
Agent replied · 26 October 2025
"We are so grateful for your kind words about your experience working with Kelly and our team. We strive to go above and beyond for all of our clients and we are thrilled to have made your property search a smooth and efficient journey. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotAnne Luby has been amazing from the…
Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.
Jessica · 16 March 2026
★★★★★ 5/5
GoogleBilly is a very relaxed character and calming by nature . He smoothed out many lawyer issues and kept my sale on track . I think he has a great sales trait and I recommend this gentleman wholeheartedly ! All the best Billy and keep on top of those lawyers !
Andy · 27 August 2025
Agent replied · 26 October 2025
Hello Andy,
Thank you for your wonderful 5* review! We're thrilled to hear that Billy was able to assist you so effectively and keep your sale on track. Your recommendation means a lot to us, and we'll be sure to pass on your kind words to Billy.
All the best,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleCan not thank Beth enough for her help moving into my dream property. She was kind, patient and understanding. She's a credit to the company
George · 15 April 2026
Agent replied · 17 April 2026
"Thank you for your review! We are thrilled Beth provided exceptional service for your move. Our team takes pride in their dedication and we're so glad she made the process a positive experience. Thank you for choosing us!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI have been waiting for over 2 weeks for someone to contact me from this company, when complain about the quality of the service due to the toilet been unable to be used due to being blocked (by my own fault may u just add) but when I offered to sort this I was denied the ability too. I was then left a week with no toilet! When I rang to talk about these matters I was threatened with my tenancy being put to an end. I have been an outstanding tenant for almost 3 years and have had very minor issues during my rental. Promises of call to be returned and failing to do so for over a week.
Robyn · 17 February 2026
Agent replied · 17 April 2026
Hello, after speaking with the branch they have confirmed the toilet was reported broken and a contactor came out the same day and fixed the toilet. You then confirmed to the branch the toilet was in working order. The branch received a call from you the next morning to report the toilet once again not working. A second Plumber was instructed, however there was a delay
due to having to deal with a gas leak. The branch made multiple calls to obtain a plumber to attend without success. Bates Environmental were also instructed and attended confirming that the drains were clear, and the problem was with the toilet. Unfortunately, despite the branch’s best efforts and a member of staff even staying over her working hours on a Friday evening they was a slight delay in getting the toilet fixed. The plumber did confirm the problem was caused by a toilet freshener being flushed down the pan. The branch tried their best to resolve all issues, however they will not be subjected to verbal abuse. The branch were not made aware you could obtain your own plumber and with the issue being urgent would have advised you to instruct your own plumber if you could have done so. I am sorry you were not happy with your experience and if you wish to discuss this further, please contact me at review@connellsgroup.co.uk
★★★★★ 5/5
GoogleWe had a really good experience with William H Brown, especially Grace and Beth. They have been so kind and really helpful with all the questions we’ve had.
Chloe · 20 March 2026
Agent replied · 17 April 2026
Thank you for your fantastic review! We are thrilled that our team members Grace and Beth were able to provide such helpful and kind service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKelly showed us around a rental property at the weekend, she was amazing!! Nothing was too much trouble. Kelly answered all of our questions (there was alot!!). Having not rented before Kelly was able to explain everything that was needed to secure the property. Very happy to recommend to others.
Sharon · 27 August 2025
Agent replied · 26 October 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGrace was a pleasure to deal with and made moving into my rental easy and stress-free. She was friendly, helpful, and professional throughout the process. I’d happily recommend her to anyone.
Amy · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words, we are so glad to hear that Grace provided you with excellent service during your rental process. We pride ourselves on making the moving process easy and stress-free for our clients. We greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI went to view to lovely houses with Beth she was amazing no question was to hard for her to answer I put a holding deposit down and with in days the house was mine I couldn’t be more grateful for all the help that I have had not just from Beth but the other workers within the company I can’t advise these lovely people and company more they are always a phone call away
Savanagh · 17 February 2026
Agent replied · 17 April 2026
"It was our pleasure to have Beth assist you in finding your dream home! Our team prides ourselves on excellent customer service and we are thrilled to know it was a smooth process for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI had one of the worst experiences of my life dealing with this letting agency. I have never encountered such unprofessional and unpleasant attitudes throughout my renting history.
Maintenance of the property was not handled properly, which made the situation very stressful.
Because of this experience, I would not consider renting or buying through William H Brown again.
I’m honestly relieved to have moved on from this situation.
Hegde · 10 April 2026
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleTerrible William H Brown. Has been for years. When you call up to inquire about a property, if anyone answers. They will write down your questions, and fail to call you back with the answers. If I was considering selling a property. William H Brown Boston would be my last choice. If they are not calling back prospective buyers with property infromation, what chance do you have selling your house.
Terry · 20 March 2026
Agent replied · 17 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotPLEASE STEER WELL CLEAR!!
Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!
Miss · 20 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
